Troubleshooting - Samsung NX58H5600S Series User Manual

troubleshooting

trouBLeSHootiNG
Samsung works hard to ensure that you don't have problems with your new gas range.
If you experience a problem, look first for a solution in the table below. If, after trying the
suggested solution, you're still having trouble, call Samsung at 1-800-SAMSUNG (1-
800-726-7864).
PROBLEM
you smell gas.
the range is not level.
the oven control beeps
and displays an error
code.
All burners do not light.
76_ troubleshooting
User manual NX58H5 Series_DG68-00526A-02_EN+CFR.indb 76
POSSIBLE CAUSE
There is a gas leak.
The surface burner knob is not in
the 'off' position, yet the burner
itself is not ignited.
The appliance has been installed
improperly.
The leveling leg(s) is (are)
damaged or uneven.
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
You have a function error code.
See the "Troubleshooting and
information codes" chart on
page 76.
The power cord is not plugged
into the electrical outlet.
A fuse in your home may be
blown or the circuit breaker
tripped.
The gas supply is not properly
connected or turned on.
SOLUTION
Clear the room, building, or area
of all occupants.
Immediately call your gas
supplier from a neighbor's
phone. Do not call from your
phone. It is electrical and
could cause a spark that could
ignite the gas. Follow the gas
supplier's instructions.
If you cannot reach your gas
supplier, call the fire department.
Make sure the floor is level,
strong, and stable. If the floor
sags or slopes, contact a
carpenter.
Check and level the range. (See
the Installation Instructions.)
Ensure that cabinets are square
and provide sufficient room for
installation.
Press the OFF/CLEAR pad and
restart the oven. If the problem
persists, disconnect all power to
the range for at least 30 seconds
and then reconnect the power. If
this does not solve the problem,
call for service.
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
Replace the fuse or reset the
circuit breaker.
See the Installation Instructions
that came with your range.
2015-06-25 11:03:51