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• Avoid storing large amounts of data in your phone as this may
affect its performance.
• You can reset by long pressing the UP key and the power on/
off key under power off mode. ALL User phone data: contacts,
messages and files will be lost permanently. It is strongly
advised to fully back up the phone data and profile before
doing formatting.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please reset the phone using the power
key and the UP key.
My phone has not responded for several minutes
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please reset the phone using the power
key and the # key
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please reset the phone using the power
key and the UP key.
My phone can't charge properly
• Make sure you are using an Alcatel battery and the charger
from the box
• Clean the battery contact if it's dirty
• Make sure your battery is inserted properly before plugging
in the charger
• Make sure that your battery is not completely discharged; if
the battery power is empty for a long time, it may take around
• 20 minutes to display the battery charger indicator on the
screen
• Make sure charging is carried out under normal conditions
(0°C to +40°C)
• When abroad, check that the voltage input is compatible
My phone can't connect to a network or "No service" is
displayed
• Try connecting in another location
• Verify the network coverage with your carrier
• Check with your carrier that your SIM card is valid
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