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Service Process
All Equipment covered by this warranty will be serviced at HP's designated
Service Center. Unless otherwise instructed by HP's TAC, all Equipment
returned under warranty is to be shipped FOB destination, freight prepaid, to
HP at the following address:
HP Service Center
1730 North Madson Street
Liberty Lake, WA 99019
The RA number is to be legibly written on the outside of the shipping container.
Customer will be instructed to fill out and return a "Client Service Report" in the
package with the returned Equipment. This survey form will assist the Service
Center in determining the cause of failure and completing warranty repairs.
HP will ship the repaired or replacement Equipment to the customer location
FOB destination, freight prepaid.
Equipment should be re-packaged in its original factory shipping packaging
when returned for warranty service. If the original packaging is not available,
customer is to provide packaging of equivalent protection.
Data Storage Media
HP is not responsible for any software programs, data, or other information
stored or used on any media or part of any Equipment returned to HP for
warranty service or other repair, including the costs of recovering such programs
or data. If, during the warranty service or repair of the Equipment, the contents
of the hard disk or any other data storage media are altered, deleted, modified or
lost, HP is not responsible. It is the customer's sole responsibility to back up any
software programs, data, or information stored on any storage media or any part
of the Equipment returned for warranty service or out-of-warranty repair.
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