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6. Frequently Asked Questions
6.1. Hardware FAQ
6.1.1. Unable to boot
1) Make sure the battery is installed correctly.
2) Connect the power cord to charge.If the power indicator is on,
charge the helmet for at least 20 minutes to ensure that the battery has
enough power to power on.If the power indicator does not light on
after power cable connection, the power supply module may be
damaged.
3) Press and hold the power button to try to power on.
4) If it is still not working, please contact the after-sales service for a
solution.
6.1.2. No AR display
1) Short press the power button.In the helmet working state, the AR
display can be turned off or on by short press the power button;
2) If the screen does not light up, check whether the helmet is turned
off due to maloperation. Press and hold the power button for 3
seconds to restart;
3) If press and hold the power button cannot turn the helmet on and
the power indicator light is steady red, that indicates the battery runs
out. Please replace the battery and restart.
6.1.3. Only system interface shown of the AR display
What if only a standard Android desktop is shown on the AR display
of the helmet and working interface cannot initiate properly?
The cause might be the disconnection or unstable connection between
the thermal imaging module and the helmet.Replug the cable of thermal
imaging module and wait for a few seconds.
6.1.4. Thermal imaging screen is stuck or ghosting or smearing
What should I do when thermal image is ghosting and, smearing?
Please replug the connection cable or restart the helmet. If the
problem is still unresolved, please contact the after-sales customer service.
6.1.5. Short battery life
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