HP EliteBook 2740p Maintenance And Service Manual
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HP EliteBook 2740p Maintenance And Service Manual

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HP EliteBook 2740p Tablet PC
Maintenance and Service Guide

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  • Page 1 HP EliteBook 2740p Tablet PC Maintenance and Service Guide...
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 5 Display ... 5 Top components ... 6 Pointing devices ... 6 Lights ... 7 Buttons and switches ... 8 Keys ... 9 Front components ... 10 Right-side components ...
  • Page 6 Component replacement procedures ... 36 Service tag ... 36 Computer feet ... 37 Pen ... 38 Battery ... 39 SIM ... 40 Hard drive ... 41 WLAN module ... 43 WWAN module ... 46 Memory modules ... 47 Keyboard ... 48 Top cover ...
  • Page 7 7 Backup and recovery ... 89 Windows 7 ... 89 Backing up your information ... 89 Performing a recovery ... 90 Using the Windows recovery tools ... 91 Using f11 ... 91 Using a Windows 7 operating system DVD (purchased separately) ... 92 Windows Vista ...
  • Page 8 viii ENWW...

  • Page 9: Product Description

    Memory Hard drives ENWW Description HP EliteBook 2740p Tablet PC Intel® Core™i7 processors, Dual Core (soldered to system board) 620M, 2.66-GHz processor, 4-MB L3 cache Intel Core i5 processors, Dual Core (soldered to system board) 540M, 2.53-GHz processor, 3-MB L3 cache 520M, 2.40-GHz processor, 3-MB L3 cache...
  • Page 10 Category Audio/Visual Modem Ethernet Wireless External media card Ports Chapter 1 Product description Description Supports the following drives: ● 250-GB hard drive ● 160-GB hard drive ● 160-GB solid-state drive ● 80-GB solid-state drive Integrated dual-array microphone HD audio Stereo speakers (2) Integrated 2-megapixel webcam with business card reader software 56K V.92 MDC data/fax modem Modem cable not included...
  • Page 11 USB 2.0 (3), one powered VGA (Dsub 15-pin) 1394a Multipin AC power Docking connector HP 2740 Ultra-Slim Expansion Base (specific to computer) Full-size keyboard Dual point Spill-resistant design, DuraKey coating Touchpad supports 2-way scroll with legend Digital eraser pen with tether...
  • Page 12 Category Description Windows 7 Professional 32 or 64 with Microsoft Office 2007 Professional Windows 7 Professional 32 or 64 with Microsoft Office 2007 Ready Windows 7 Professional with XPT images with Microsoft Office Ready Windows 7 Professional with XPT images with Microsoft Office Personal Windows 7 Professional with XPT images with Microsoft Office Personal with Powerpoint Windows 7 Professional with XPT images with Microsoft Office Professional Windows Vista Business 32 with Microsoft Office 2007 Ready...

  • Page 13: External Component Identification

    External component identification Display Component Webcam light Webcam Keyboard light button HP Fingerprint Sensor Internal microphones (2) Ambient light sensor (7 ) Convertible hinge Touch screen ENWW Description On: The webcam is in use. Records audio and video and captures still photographs.

  • Page 14: Top Components

    Top components Pointing devices Component TouchPad light TouchPad on/off control Pointing stick* Left pointing stick button* TouchPad* Left TouchPad button* Right TouchPad button* TouchPad scroll zone (10) Right pointing stick button* *This table describes factory settings. To view or change pointing device preferences: ●...

  • Page 15: Lights

    ● Blinking turquoise: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the internal hard drive. On: Caps lock is on. ● Off: TouchPad is enabled.

  • Page 16: Buttons And Switches

    Component Volume up light Num lock light Buttons and switches Component Internal display switch Volume mute button Volume down button Volume up button Chapter 2 External component identification Description Blinking: The volume up button is being used to increase speaker volume.

  • Page 17: Keys

    Keys Component Windows logo key Windows applications key Embedded numeric keypad keys Function keys ENWW Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key or the Displays the Windows Start menu.

  • Page 18: Front Components

    Front components Component Webcam light External WWAN antenna button External WWAN antenna Power switch Speakers (2) Business card slot Display release latch Bluetooth® compartment Chapter 2 External component identification Description On: The webcam is in use. Opens the external wireless wide area network (WWAN) antenna.

  • Page 19: Right-Side Components

    Description Allows a fingerprint logon to Windows instead of a password logon. ● When the computer is off, press the button to open HP QuickWeb. ● When the computer is on, press the button to open the default Web browser.

  • Page 20: Left-Side Components

    Supports optional ExpressCards. ● Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module, and/or a Bluetooth device, is on. ● Amber: All wireless devices are off.

  • Page 21: Rear Components

    Rear components Component Jog dial esc button Rotate button ctrl+alt+del button Power connector RJ-45 (network) jack External monitor port *To protect your work and the system, the ctrl+alt+delete command cannot be entered using the ctrl, alt, and on-screen keyboard. ENWW Description In tablet mode, functions like the enter...

  • Page 22: Bottom Components

    Bottom components Component Battery bay SIM slot Vents (5) Hard drive bay Docking connector Charge level indicator Battery release latch Accessory battery connector Accessory battery connector door Chapter 2 External component identification Description Holds the battery and subscriber identity module (SIM). Contains a wireless subscriber identity module (SIM) (select models only).

  • Page 23: Wireless Antennas (Select Models Only)

    **Before connecting to a WWAN, press the WWAN antenna button to open the external WWAN antenna to a vertical position. The external WWAN antenna allows you to connect to a WWAN, and then to the Internet, using the integrated HP Mobile Broadband Module and service from a supported mobile network operator.
  • Page 24 Chapter 2 External component identification ENWW...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 26: Computer Major Components

    Computer major components Item Description Display assembly (includes 2 WLAN antenna transceivers and cables and 2 WWAN antenna transceivers and cables) 30.7-cm (12.1-in) WXGA, LED, AntiGlare display 30.7-cm (12.1-in) WXGA, LED, AntiGlare display for use outdoors 30.7-cm (12.1-in) WXGA, LED, AntiGlare touch screen display External antenna Chapter 3 Illustrated parts catalog Spare part number...
  • Page 27 Item Description Pointing stick Keyboard with pointing stick (includes two buttons and two cables) For use in Belgium For use in Brazil For use in Bulgaria For use in the Czech Republic For use in Denmark For use in France For use in French Canada For use in Germany For use in Greece...
  • Page 28 Item Description System board shield (includes replacement thermal material) RTC battery System board (includes replacement thermal material) For use in all countries and regions except for Russia and the People's Republic of China: ● Equipped with Intel Core i7 620M Dual Core processors (2.66-GHz, 4-MB L3 cache) ●...
  • Page 29 Item Description Broadcom 4312 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the...
  • Page 30 Item Description Intel Centrino Advanced-N 6200 AGN for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, the People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory...

  • Page 31: Plastics Kit

    Plastics Kit Item Description Plastics Kit Display hinge cover ExpressCard slot protective insert Hard drive cover (includes 4 captive screws, secured by C-clips) Pick buttons External antenna Smart card reader bezel Bluetooth module holder ENWW Spare part number 597829-001 Plastics Kit...

  • Page 32: Cable Kit

    Cable Kit Item Description Cable Kit Bluetooth module cable Audio cable RJ-11 connector cable Mass storage devices Description Hard drives (include Mylar cover with tab, rubber gasket, and bracket) 250-GB, 5400-rpm, 4.6-cm (1.8-in) 160-GB, 5400-rpm, 4.6-cm (1.8-in) 160-GB solid-state drive (SSD) 80-GB solid-state drive (SSD) Chapter 3 Illustrated parts catalog Spare part number...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Description 65-W AC adapter Rubber Kit (includes feet and screw covers) HP 2740 Ultra-Slim Expansion Base External antenna Pointing stick cover Power cords For use in Argentina For use in Brazil For use in Denmark For use in Europe, the Middle East, and Africa...

  • Page 34: Sequential Part Number Listing

    Description For use in the United States Screw Kit ● Phillips PM2.5×12.0 captive screw ● Phillips PM2.0×3.0 screw ● Phillips PM2.0×7.0 captive screw ● Phillips PM3.0×5.0 screw ● Phillips PM2.5×6.0 screw ● Phillips PM2.0×5.0 captive screw ● Phillips PM2.5×3.0 screw ●...
  • Page 35 Spare part Description number 490371-D01 Power cord for use in Argentina 490371-D61 Power cord for use in India 504593-003 Broadcom 4312 802.11b/g WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States 504593-004 Broadcom 4312 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain,...
  • Page 36 Spare part Description number 518434-002 Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti,...
  • Page 37 Spare part Description number 597834-001 Audio connector board 597835-001 External antenna 597836-001 Speaker assembly 597837-001 Latch assembly (includes latch, bracket, two screws, and spring) 597838-001 System board shield (includes replacement thermal material) 597839-001 Smart card reader 597840-001 Fan/heat sink assembly (includes replacement thermal material) 597841-001 Keyboard with pointing stick for use in the United States (includes two buttons and two cables) 597841-031...
  • Page 38 Russia and the People's Republic of China 600464-001 160-GB solid-state drive (includes Mylar cover with tab, rubber gasket, and bracket) 606172-001 HP 2740 Ultra-Slim Expansion Base 606899-001 Pen (includes tether) 607702-001 System board with Intel Core i7 620M Dual Core processor (2.66-GHz, 4-MB L3 cache) for use in all...

  • Page 39: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 41: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 42: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 43: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 44: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

  • Page 45: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 595785-001. There are four rubber feet that attach to the base enclosure in the locations illustrated below. ENWW Component replacement procedures...

  • Page 46: Pen

    Description Pen (includes tether) Remove the pen: Position the computer right-side up, with the left side toward you. Pull the loop on the tether until it is large enough to pass the pen through it, and then pull the pen through the loop (1). Remove the pen and tether from the computer (2).

  • Page 47: Battery

    Battery Description 8-cell, 44-Wh, 2.0-Ah, Li-ion battery 8-cell, 39-Wh, 2.0-Ah, Li-ion battery Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 48: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 49: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include Mylar cover with tab, rubber gasket, and bracket. Description 250-GB, 5400-rpm, 4.6-cm (1.8-in) hard drive 160-GB, 5400-rpm, 4.6-cm (1.8-in) hard drive 160-GB solid-state drive (SSD) 80-GB solid-state drive (SSD) Before removing the hard drive, follow these steps: Shut down the computer.
  • Page 50 Lift the left side of the bracket up at an angle (2), and then remove the bracket from the computer (3). NOTE: The right side of the bracket has a tab that fits into a slot in the computer. When reinstalling, make sure to insert the tab into the slot or the bracket will not seat correctly.

  • Page 51: Wlan Module

    WLAN module CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Broadcom BCM4312 802.11/b/g WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Broadcom BCM4312 802.11/b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the...
  • Page 52 Description Intel Centrino Advanced-N 6200 AGN for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Cayman Islands, Chile, the People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kenya, Kuwait,...
  • Page 53 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion. Reverse this procedure to install the WLAN module. ENWW Component replacement procedures...

  • Page 54: Wwan Module

    WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. Description WWAN module Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Memory Modules

    Memory modules Description 1-GB (PC3-10600, 1333-MHz, DDR3) 2-GB (PC3-10600, 1333-MHz, DDR3) 4-GB (PC3-10600, 1333-MHz, DDR3) Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 56: Keyboard

    Keyboard For use in: Keyboard with pointing stick (includes two buttons and two cables): Belgium Brazil Bulgaria Czech Republic Denmark France French Canada Germany Greece Hungary Iceland Israel Italy Japan South Korea Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Remove the two Mylar screw covers (1) and the six Torx T8M2.0×8.0 screws (2) that secure the keyboard to the computer. Turn the computer right-side up, with the front toward you. Open the computer as far as possible. Lift the upper rear edge of the keyboard (1) until it releases, work your way across the top of the keyboard toward the right while releasing the keyboard from the top cover, lift the rear of the keyboard up until it rests at an angle (2), and then lift the keyboard up enough to gain access to the cables underneath (3).
  • Page 58 Release the ZIF connector to which the pointing stick cable (2) is attached, and then disconnect the pointing stick cable from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures ENWW...

  • Page 59: Top Cover

    Top cover All top covers include TouchPad board and capacitive board. Description Top cover Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 60 Disconnect the capacitive strip cable from the system board ZIP connector (3). Lift the edge of the top cover near the TouchPad (1) to disengage it from the computer. Disengage the remainder of the top cover from the computer, and then lift the top cover up (2) and off the computer.

  • Page 61: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Audio Connector Board

    Audio connector board Description Audio connector board Before removing the audio connector board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 63 Lift the board (2) up at an angle, then slide the board toward the front of the computer (3) until it is clear of the system board shield. Reverse this procedure to install the audio connector board. ENWW Component replacement procedures...

  • Page 64: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 597832-001. See on page 24 for more Cable Kit spare part number information. The Bluetooth module holder is included in the Plastics Kit, spare part number 597829-001.
  • Page 65 Lift the Bluetooth module holder (3) as far as the cable will allow. Slide the Bluetooth module from the holder (1), and then disconnect the Bluetooth module cable from the Bluetooth module (2). Remove the Bluetooth module and holder from the computer. Reverse this procedure to reassemble and install the Bluetooth module and holder.

  • Page 66: Latch Assembly

    Latch assembly NOTE: All latch assembly kits include the latch, bracket, two screws, and spring. Description Latch assembly Before removing the latch assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 67 Detach the spring from the latch (2). Lift the bracket from the computer (1), pull the front latch away from the front of the computer (2), and then lift the inner latch piece from the computer (3). Reverse this procedure to install the latch assembly. ENWW Component replacement procedures...

  • Page 68: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 69 Unplug the speaker cable (1) from the audio connector board, and note the routing channel (2) of the speaker cable on the enclosure base. Remove the two Phillips PM2.0×4.0 screws (1) that secure the speaker assembly to the base enclosure. Slide the speakers toward the right (2), and then lift the speakers and cables from the base enclosure (3).

  • Page 70: Display Assembly

    Display assembly All display assemblies include two WLAN antenna transceivers and cables and two WWAN antenna transceivers and cables. Description 30.7-cm (12.1-in) WXGA, LED, AntiGlare display assembly 30.7-cm (12.1-in) WXGA, LED, AntiGlare display for use outdoors 30.7-cm (12.1-in) WXGA, LED, AntiGlare, touch screen display Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 71 Position the computer right-side up, with the rear toward you. Slide the hinge cover away from the computer. The hinge cover is available in the Plastics Kit, spare part number 597829-001. Position the computer right-side up, with the front toward you. Disconnect the display panel cable (1) from the system board.
  • Page 72 Remove two Phillips PM2.5×7.0 screws (2) that secure the display assembly to the base enclosure. Rotate the display (1) to gain access to the remaining two screws in the display bracket. Remove remaining two Phillips PM2.5×7.0 screws (2) that secure the display assembly to the base enclosure.
  • Page 73 Lift the display assembly straight up and remove it. CAUTION: When installing the display assembly, be sure that the four wireless antenna cables are routed and arranged properly. Failure to follow these routing instructions can result in degradation of the computer's WLAN and WWAN performance.

  • Page 74: System Board Shield

    System board shield NOTE: All system board shield kits include replacement thermal material. Description System board shield Before removing the system board shield, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: Modem Module

    Remove the shield from the computer (3). Reverse this procedure to install the system board shield. Modem module NOTE: The modem module spare part kit does not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 597832-001. See for more Cable Kit spare part number information.

  • Page 76: Smart Card Reader

    Display assembly (see System board shield (see Remove the modem module: Turn the computer right-side up, with the front toward you. Disconnect the modem module (1) from the system board by lifting it straight up. Disconnect the modem module cable (2) from the modem module, and then remove the module from the computer.
  • Page 77 Disconnect the wireless antenna cables from the WLAN module (see on page 43) and the WWAN module (see Remove the following components: Keyboard (see Top cover (see Display assembly (see System board shield (see Remove the smart card reader: Position the computer right-side up, with the front toward you. Disconnect the smart card reader cable from the ZIF connector on the system board (1).

  • Page 78: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description For use in all countries and regions except for Russia and the People's Republic of China: ● Equipped with Intel Core i7 620M Dual Core processors (2.66-GHz, 4-MB L3 cache) ●...
  • Page 79 ● Modem module (see ● Heat sink (see Fan/heat sink assembly on page Remove the system board: Position the computer right-side up, with the front toward you. Remove the ExpressCard or ExpressCard slot holder. Disconnect the audio connector board cable (1) and the Bluetooth module cable (2) from the system board.
  • Page 80 Remove the Phillips PM2.0×4.0 screw that secures the system board to the base enclosure. Lift the right side of the system board (1), and then lift it out of the base enclosure (2). Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures ENWW...

  • Page 81: Fan/Heat Sink Assembly

    Fan/heat sink assembly All heat sink spare part kits include replacement thermal material. Description Fan/heat sink assembly Before removing the fan/heat sink assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 82 Disconnect the fan cable from the system board. In the order indicated on the heat sink, loosen the four Phillips captive screws (1) that secure the heat sink to the base enclosure. Remove the fan/heat sink assembly from the system board (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink (1) and processor (2) each time the heat sink is removed.

  • Page 83: Misc Cables

    Reverse this procedure to install the fan/heat sink assembly. Misc cables NOTE: The Cable Kit includes the audio connector board cable, Bluetooth cable, and RJ-11 connector and cable. Description Cable Kit Before removing the cables, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 System board (see Smart card reader (see Remove the cables: Position the computer right-side up, with the right side toward you. Remove the necessary cable as follows, noting the routing path of the cable: ● (1) Audio connector board cable ●...

  • Page 85: Computer Setup

    Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

  • Page 86: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 87: Computer Setup Menus

    Computer Setup menus The menu tables in this section provide an overview of Computer Setup options. NOTE: Some of the Computer Setup menu items listed in this chapter may not be supported by your computer. File menu Select System Information Set System Date and Time System Diagnostics Restore Defaults...

  • Page 88: Security Menu

    Reset/clear the fingerprint reader ownership (select models only; disabled by default). Enter, change, or delete a BIOS administrator password. Enroll or reset HP SpareKey, which is a set of security questions and answers used if you forget your password. Enable/disable Anti-Theft Protection.

  • Page 89: System Configuration Menu

    System Configuration menu NOTE: Some of the listed System Configuration options may not be supported by your computer. Select Language Boot Options Device Configurations ENWW To do this Change the Computer Setup language. ● Set a startup menu delay (in seconds). ●...
  • Page 90 ● Enable/disable preboot authentication on HP QuickLook boot (enabled by default). ● Enable/disable HP QuickWeb (enabled by default). ● Enable/disable HP QuickWeb write protect (disabled by default). ● Enable/disable virtualization technology (select models only; disabled by default). ● Enable/disable TXT (Intel Trusted Execution Technology) (select models only;...
  • Page 91 Select Built-In Device Options Port Options ENWW To do this ● Enable/disable the wireless button state (enabled by default). ● Enable/disable embedded WWAN device radio (select models only; enabled by default). ● Enable/disable embedded WLAN device radio (select models only; enabled by default). ●...
  • Page 92 Select AMT Options Set Security Level Restore Security Defaults Chapter 5 Computer Setup To do this NOTE: All AMT options are disabled by default. ● Enable/disable firmware verbosity. ● Enable/disable AMT setup prompt (Ctrl-P). ● Enable/disable USB key provisioning support. ●...

  • Page 93: Specifications

    Specifications Computer specifications Dimensions Length Width Height (front to rear) Weight (equipped with 1 DIMM, 6-cell battery, WLAN module) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized)

  • Page 94: 30.7-Cm (12.1-In), Wxga Display Specifications

    Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 30.7-cm (12.1-in), WXGA display specifications Dimensions Height Width Diagonal Surface treatment Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration...

  • Page 95: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
  • Page 96 Chapter 6 Specifications ENWW...

  • Page 97: Backup And Recovery

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup.

  • Page 98: Performing A Recovery

    ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a screen shot: Display the screen you want to save.

  • Page 99: Using The Windows Recovery Tools

    Recovery disc (both purchased separately). For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)” section in this guide. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads.

  • Page 100: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Computer, click Manage, and then click Disk Management. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately). For additional information, refer to the “Using a Windows 7 operating system DVD (purchased separately)”...

  • Page 101: Windows Vista

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup.

  • Page 102: Performing A Recovery

    ● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive installed in your computer. NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required.

  • Page 103: Using F11

    If possible, back up all personal files. If possible, check for the presence of the Windows partition and the HP Recovery partition. To find the partitions, select Start > Computer.

  • Page 104: Windows Xp

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you print the recovery procedures and save them for later use. Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup.

  • Page 105: Performing A Recovery

    Note the following when backing up: ● Store personal files in the My Documents folder, and back it up periodically. ● Back up templates stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 106: Recovering The Operating System And Programs

    The recovery process reinstalls the original operating system, software, and drivers. Software, drivers, and updates not installed by HP must be manually reinstalled. To recover your operating system and programs, follow these steps: If possible, back up all personal files.

  • Page 107: Connector Pin Assignments

    Connector pin assignments 1394 Audio-out (headphone) ENWW Signal Power Ground TPB- TPB+ TPA- TPA+ Signal Audio out, left channel Audio out, right channel Ground 1394...

  • Page 108: Audio-In (Microphone)

    Audio-in (microphone) External monitor 100 Chapter 8 Connector pin assignments Signal Audio signal in Audio signal in Ground Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...

  • Page 109: Modem)

    RJ-11 (modem) RJ-45 (network) ENWW Signal Unused Ring Unused Unused Unused Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused RJ-11 (modem) 101...

  • Page 110: Universal Serial Bus

    Universal Serial Bus 102 Chapter 8 Connector pin assignments Signal +5 VDC Data - Data + Ground ENWW...

  • Page 111: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 112: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 113: Index

    Index Symbols/Numerics 1394 port identifying 12 pin assignments 99 AC adapter, spare part numbers 30 accessory battery connector, identifying 14 ambient light sensor identifying 5 AMT options AMT setup prompt (Ctrl-P) 84 firmware progress event support 84 firmware verbosity 84 initiate Intel CIRA 84 terminal emulation mode 84 unconfigure AMT on next...
  • Page 114 (audio-out) jack pin assignments 99 heat sink, spare part number 29 hinge, convertible 5 HP QuickLook 82 HP SpareKey enrollment 80 IEEE 1394 port, identifying 12 Intel HT Technology 82 internal display switch, identifying 8 internal microphone, identifying 5...
  • Page 115 latch assembly removal 58 spare part number 20, 29, 58 latch, battery release 14 legacy support, USB 77, 81 lights battery 7 caps lock 7 drive 7 mute 7 num lock 8 power 7 TouchPad 6, 7 volume down 7 volume mute 7 volume up 8 webcam 5, 10...
  • Page 116 26, 28 scroll zone, TouchPad 6 Secondary Battery Fast Charge 82 security cable slot, identifying 11 Security menu always prompt for HP SpareKey enrollment 80 Automatic DriveLock 80 change password 80 Disk Sanitizer 80 DriveLock 80 fingerprint reader reset 80...
  • Page 117 Windows recovery 97 Windows Vista operating system DVD 95 wireless antennas disconnecting 44 wireless antennas, disconnecting 46 wireless devices, location 14 wireless light, identifying 12 wireless switch, identifying 12 wireless, product description 2 WLAN antennas, identifying 15 WLAN module removal 43 spare part number 28, 43 spare part numbers 20 workstation guidelines 34...

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