Troubleshooting The Hp Media Drive - HP Compaq Presario,Presario 930 Getting Started

Troubleshooting the HP Media Drive

4 Select HP Media Drive, and then click OK. The name of the drive may be different
if you renamed it, or it may appear as Generic Volume followed by the assigned drive
letter.
A Safe to Remove Hardware message appears in the system tray, letting you know
that the device is safe to disconnect.
5 Click Stop to make sure the HP Media Drive is not active, and then click Close.
6 Disconnect the drive from the computer.
Microsoft updates
Make sure you have the latest Microsoft operating system service packs and other
Windows updates installed on your system before you try to troubleshoot a drive problem.
These service packs are issued to fix bugs, add drivers, and enhance the security features
of your system. See http://support.microsoft.com for details about how to install
service packs and Windows updates in your system. Contact Microsoft Customer Service
for information about obtaining these system enhancements if you do not have Internet
access.
Drive does not appear on my computer
Try the following solutions in the order listed:
1 Check to see if the drive is on. The power LED on the front of the drive should be lit.
2 Check that the USB cable is securely and properly connected to the drive and the USB
connector on the computer.
3 While the computer is turned on, unplug the USB cable. Wait 10 seconds, and then
reconnect the USB cable.
4 See if the computer is recognizing the USB port you are using by checking in the
Device Manager window. See the documentation that came with your computer for
more information.
Data transfer rate seems slow with my USB 2.0 adapter card
Your HP Media Drive operates as fast as the host adapter card allows (up to the maximum
burst rate of 480MB/sec.). If you are having performance issues, make sure that the USB
2.0 card drivers are the most current available and are installed properly.
HP Media Drive software has stopped working
Reinstall the software. Refer to the software and drivers installation instructions that came
with your HP Media Drive.
Write Cache Enable does not stay enabled
For protection of your data, Write Cache Enable is turned off with the HP Pocket Media
Drive. For more information, go to:
http://www.hp.com/support
Using the HP Personal Media Drive and HP Pocket Media Drive
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