Troubleshooting - Philips BM60B/10 User Manual

8 Troubleshooting

Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page
(www.philips.com/support). When you contact
Philips, make sure that the device is nearby
and the model number and serial number are
available.
No power
•
Make sure that the AC power cord of the
device is connected properly.
• Make sure that there is power at the AC
outlet.
•
As a power-saving feature, the system
switches off automatically 15 minutes after
track play reaches the end and no control
is operated.
No sound or poor sound
• Adjust the volume.
•
Check that the speakers are connected
correctly.
•
Check if the stripped speaker wires are
clamped.
No response from the unit
•
Switch to AUDIO IN source, then hold
for more than 8 seconds to restore the
default settings of the unit.
•
Disconnect and reconnect the AC power
plug, then turn on the unit again.
EN
18
Some buttons on the unit do not work or the
unit is not working as usual.
• You may have activated demo mode by
accident. In this case, hold
when the unit is switched on until 'T-OFF'
is shown. If the issue remains, unplug the
power cable, press and hold
plug in the power cable again. Continue
to hold the button for 15 seconds until all
indicators flash to exit demo mode. Then
you can power on and operate the unit as
usual.
Remote control does not work
•
Before you press any function button, first
select the correct source with the remote
control instead of the main unit.
•
Reduce the distance between the remote
control and the unit.
•
Insert the battery with its polarities
(+/– signs) aligned as indicated.
•
Replace the battery.
•
Aim the remote control directly at the
sensor on the front of the unit.
No disc detected
•
Insert a disc.
•
Check if the disc is inserted upside down.
• Wait until the moisture condensation at
the lens has cleared.
•
Replace or clean the disc.
•
Use a finalized CD or correct format disc.
Cannot display some files in USB device
•
The number of folders or files in the USB
device has exceeded a certain limit. This
phenomenon is not a malfunction.
•
The formats of these files are not
supported.
USB device not supported
•
The USB device is incompatible with the
unit. Try another one.
Poor radio reception
•
Increase the distance between the unit and
your TV or other radiation sources.
•
Fully extend the FM antenna.
for 15 seconds
and then