LAVAZZA A MODO MIO MilkUp Operating Instructions Manual page 25

WARRANTY AND TECHNICAL ASSISTANCE LAVAZZA A MODO MIO
What to do if you should require assistance
If you are in any doubt or need technical assistance please do not hesitate to contact:
Customer Service LAVAZZA A MODO MIO
e-mail: info@lavazzamodomio.co.uk
Our dedicated staff will be happy to answer your questions and give any information regarding warranty and the provision of
technical assistance.
Warranty conditions
1) Lavazza warrants the appliance free from defects for a period of two years from the purchase date or delivery date, which-
ever the later.
2) The date on the receipt, transport document or delivery note confirms the official date of delivery and is considered proof
of that date. A defect is defined as a significant limitation or reduction in the value or suitability for use of the appliance.
3) In case of a product defect existing before the date of delivery, LAVAZZA will alternatively:
a repair the faulty machine, by following the procedure specified in the Practical Notes;
b replace the faulty machine with another one featuring the same characteristics or, in case this is not possible or
is too expensive, with a machine of equal or greater value, by following the procedure specified in the Practical
Notes.
As regards the operations of this Warranty, the machine replacement will be deemed too expensive when unreasonable
costs have to be incurred compared to the repair, by considering the value the product would have if the conformity defect
were not found, the extent of the conformity defect, and the possibility that the alternative remedying action can be taken
without any major inconvenience to the consumer.
In any case, LAVAZZA will take the remedying action with no cost charged to the consumer and, also, will undertake the
risk and cost of carrying the machine to the authorized Service Centre.
4) The warranty does not cover any part that is defective because of negligence during use or storage, misuse, failure to fol-
low operating instructions, improper installation, repairs carried out by unauthorised persons, use of unoriginal accessories
and spare parts, normal wear and tear due to correct use of the appliance (such as build-up of lime scale, worn gaskets or
exhausted water filter), lightning, moisture, fire, use with incorrect voltage, other events that cannot be attributed to the
manufacturer or to manufacturing defects of the appliance.
5) Any intervention carried out during the warranty period will not result in an extension or renewal of the period of the
warranty. Replaced parts automatically become LAVAZZA's property.
6) Lavazza declines any responsibility for direct or indirect injury to people or animals or damage to property due to failure
to comply with safety rules shown in the instruction booklet, in particular regarding the installation, use and maintenance
of the appliance.
Practical notes
IMPORTANT
• Keep your receipt of purchase, courier transport document (in case of purchase with home delivery), or any
other document providing proof of the date of purchase or delivery of the machine.
• Keep the original machine packaging as it may be useful in case of any future transportation needs if re-
turned.
1) Contact Lavazza A Modo Mio Customer Service and:
• describe the defect or problem;
• provide necessary information: the date the machine was purchased or delivered, and the serial number of the
machine.
2) In the event of a verified technical defect, Lavazza A Modo Mio Customer Services will provide you with all the necessary
information to allow the machine be collected by the courier and repaired or replaced.
3) Package the clean machine, with the tank emptied, in its original packaging or in an alternative one to avoid damage during
transportation. All transport costs will be charged to Lavazza.
EN