Inseego M1000 User Manual
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Inseego M1000 User Manual

Verizon 5g mifi
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Verizon 5G MiFi® M1000

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  • Page 1 User guide. Verizon 5G MiFi® M1000...
  • Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp.

  • Page 3: Table Of Contents

    Managing Your M1000 Using the Admin Website ........
  • Page 4 Managing M1000 Settings ........

  • Page 5: Overview

    Overview Overview About Your M1000 Power Management...

  • Page 6: Overview

    Congratulations on your purchase of Verizon’s 5G MiFi M1000. With the M1000 you can access 5G NR networks for faster apps, uploads and downloads. Connect up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds up to 10 times faster than with Verizon’s 4G*.

  • Page 7: About M1000'S Internet Connection

    Verizon Wireless recommends the following guidelines: • Protect the M1000 from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the M1000; they might cause the M1000 to potentially overheat and they might alter the performance of the antenna.

  • Page 8: About Your M1000

    ➊ Power Button — Powers the M1000 on and off. ➋ Ethernet Port — Use to connect your device to the M1000 via Ethernet. ➌ Color Touchscreen (2.4 in) — Displays device status, data usage, and number of users connected. Swipe left/right/up or down to access available menu options.

  • Page 9: Status Indicators

    Status Indicators DISPLAY ICON DESCRIPTION No icons The M1000 is powered off or not receiving power, or the screen is in power-saving mode. Network Signal Network Signal Strength Indicator. More bars indicate Strength more signal strength. Activity Indicator Data is being transferred between the mobile network and your M1000.
  • Page 10 If this icon is displayed, there is a SIM error. Check to be sure your SIM card is properly installed. USB Tethered If this icon is displayed, your device is connected to the M1000 via USB. Ethernet Connected If this icon is displayed, your device is connected to the M1000 via Ethernet.

  • Page 11: Power Management

    When the battery is fully charged, the battery icon will turn solid black. Before using your M1000, read the battery safety information in the "Safety Hazards" section of this guide. CAUTION! Use only batteries and chargers with your M1000 that have been approved by...
  • Page 12 To check your M1000’s battery level, from the Home screen, view the battery icon in the status bar. Replacing the Battery To remove and replace the battery: ➊ Insert your fingernail in the battery removal groove at the top edge of the battery cover, then lift and remove the battery cover.

  • Page 13: Battery Tips

    Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F). • Never leave the M1000 in an unattended vehicle where it can get too hot or too cold. • Some batteries perform best after several full charge/discharge cycles.

  • Page 14: Replacing The Sim Card

    Replacing the SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. Your M1000 comes with the SIM card and battery already installed. To remove the SIM card: ➊...

  • Page 15: Using Your M1000'S Touchscreen

    Using Your M1000’s Touchscreen Turning Your M1000 On and Off Using Your M1000’s Touchscreen...

  • Page 16: Turning Your M1000 On And Off

    To wake the M1000 display, press and release the Power button. • Connecting to Your M1000 You can use the M1000 as a wireless mobile hotspot to connect your computer and up to a total of 15 Wi-Fi enabled devices to the mobile broadband network. To connect to your M1000: ➊...

  • Page 17: Using Your M1000'S Touchscreen

    Using Your M1000’s Touchscreen From the M1000’s touchscreen, you can check your M1000’s status, view your current data usage, see Wi-Fi and Connected Devices details, and more. The Home Screen The Home screen lets you see what your M1000 is doing at a glance.
  • Page 18 The middle of the screen shows you if Wi-Fi is on or off, and how many devices are connected to your M1000’s Wi-Fi network. Your Wi-Fi Name and Password are next. For information on changing your Wi-Fi Name and Password, see (See Managing M1000 Settings.).

  • Page 19: Managing Your M1000 Using The Touchscreen

    Managing Your M1000 Using the Touchscreen About this Chapter Wi-Fi Connected Devices M1000 Settings Software Update About M1000 Help...

  • Page 20: Managing Your M1000 Using The Touchscreen

    You can manage, monitor, and customize your M1000 settings directly on the M1000’s touchscreen, or by using the M1000 Admin website. In this chapter, we will show you what features you can manage on your M1000’s touchscreen. For website instructions, including features that can only be managed on the website, see Chapter 4, Managing Your M1000 Using the M1000 Admin Website.

  • Page 21: Connected Devices

    Connected Devices From the Home screen, tap the number of Wi-Fi enabled devices currently connected to your M1000 networks to see the Connected Devices screen. From here you can tap Primary Network, Guest Network or USB to see the DNS and MAC details for each device connected to the M1000, and to block or unblock each device.

  • Page 22: Speedtest

    Software Update allows you to view the current software version and when the last check was made for updates, lists available updates, and provides an update history. You can also download and install a new update using your M1000 device. To check for a Software update: ➊...

  • Page 23: About M1000

    About M1000 displays information about your M1000, including Internet and roaming status, model and version, wireless and IMEI number, and battery charge level. ➊ On the Home screen tap Menu, then select About M1000 to display model number, software and configuration versions, and wireless number. ➋...

  • Page 24: Help

    Help You can get help right from your M1000’s touchscreen. ➊ On the Home screen, tap Help to open the Help screen options. Help options include M1000 Admin Website, Guest Wi-Fi, Wi-Fi Protected Setup (WPS), Tutorial, and Unlock SIM. ➋...

  • Page 25: Managing Your M1000 Admin Website

    Managing Your M1000 Admin Website About this Chapter The M1000 Admin Website Home Screen M1000 Data Usage Managing Wi-Fi Managing Connected Devices Managing M1000 Settings About M1000 Getting Help...

  • Page 26: Managing Your M1000 Using The Admin Website

    ➌ Click Sign In in the upper right corner of the screen and sign in with your M1000 Admin password. When you first get your M1000, this will be the same as your Wi-Fi password. ➍ You can also change your Admin password, restart your M1000, or sign out from the Sign In...

  • Page 27: The M1000 Admin Website Home Screen

    The M1000 Admin Website Home Screen The M1000 Home page allows you to quickly access commonly used links and all available menu options for your M1000, and contains the following quick link menu options: Data Usage • Wi-Fi • Connected Devices •...

  • Page 28: Checking Data Usage

    Checking Data Usage Current estimated data usage displays on the Home page, including data used, data remaining, days to go and billing cycle end date. NOTE Roaming charges or roaming minutes may not be included in your estimate. Credits and adjustments to your account may not appear until your next billing statement, and may not be reflected in your current balance.

  • Page 29: Changing Your M1000 Admin Password

    Security Question field. Click Save Changes. NOTE The next time you sign in to M1000 Settings, you will need to use the new password. Managing Wi-Fi The Wi-Fi page lets you manage your M1000’s Wi-Fi settings. This page is divided into 3 tabs: Settings •...
  • Page 30 GHz Band and 5 GHz Band. Choose Off, Primary network, or Guest network. To change the maximum number of Wi-Fi devices that can connect to the M1000 (the default is set to 15), make your selection from the Limit connected devices to dropdown menu.
  • Page 31 To change the Primary Network Wi-Fi Password (SSID) enter the new Wi-Fi name into the field. To change the type of Wi-Fi security for the Primary Network, choose an option from the Security dropdown menu. To change the Primary Network Wi-Fi Password (Key), enter the new password into the field or click Generate New Key.

  • Page 32: Managing Connected Devices

    You can also see information on Blocked Devices, including the name and MAC address of any blocked devices. The Primary Network and Guest Network sections list all devices connected to your M1000 via Wi-Fi including: Change Max Wi-Fi Connections — Allows you to set how many devices can simultaneously •...

  • Page 33: Editing A Connected Device

    Editing a Connected Device To edit a connected device: ➊ Click the drop down menu for the connected device to open a page where you can edit the device. ➋ Select the appropriate changes and click Save. Changing the Maximum Number of Connected Devices To change the maximum number of connected devices: Click Change Max Connections on the Connected Devices page to open the Wi-Fi Settings page.

  • Page 34: Managing M1000 Settings

    Preferences • Software Update • Backup and Restore • Advanced • The Preferences Tab From the Preferences tab, you can manage your M1000’s Preference settings. This tab is divided into 3 sections: Device Preferences • Notifications • User Preferences •...

  • Page 35: The Software Update Tab

    Device Preferences From the Device Preferences settings, you can turn your M1000’s Wi-Fi ON/OFF, change Network and Wi-Fi ON/OFF, change Network and Wi-Fi Connections Settings, and customize Band Settings. Device Preferences — Set the behaviour of the M1000. • Allow Settings Changes — Allow settings to be changed from the M1000 display.

  • Page 36: The Backup And Restore Tab

    Restore Settings— Upload a previously saved backup file from your computer to your • M1000. Click Browse and select a file, then enter the Admin Password you were using when the backup file was saved in the Admin Password field and click Restore Now.

  • Page 37: The Advanced Tab

    SIM — Find settings and information about the M1000’s Subscriber Identity Module (SIM) • card. The SIM card inside your M1000 can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the M1000 can connect to the Internet.
  • Page 38 APN Settings — Displays the network carrier APN • To turn off cellular data and prevent all internet traffic from using the M1000 mobile broadband connection: Slide the Mobile Network ON/OFF button to OFF, then click Confirm. •...
  • Page 39 In the SIM settings, you’ll find settings and information about the M1000’s Subscriber Identity Module (SIM) card. The SIM card inside your M1000 can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the M1000 can connect to the Internet. SIM settings include: SIM PIN Lock feature —...

  • Page 40: Firewall

    VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected • devices to establish a VPN tunnel. If ON, this feature allows VPN clients to connect through the M1000 to remote VPN • Servers. Normally, this option should be turned on.
  • Page 41 MAC Filter The MAC Filter allows you to specify which devices can access the M1000 Wi-Fi network. ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, make sure that the Allowed Devices list is not empty. When turning on, any Connected Device which is not in the Allowed Devices list will immediately be disconnected.
  • Page 42 IP address — The IP address for the M1000. • Subnet mask — The subnet mask network setting for the M1000. The default value • 255.255.255.0 is standard for small (class "C") networks. If you change the LAN IP Address, make sure you use the correct Subnet Mask for the IP address range containing the LAN IP address.
  • Page 43 DHCP address range — The current range of IP addresses reserved for use by M1000's • DHCP server table. If a device with a static IP address wants to connect to M1000’s network, the static IP should be outside of the DHCP address range. Most devices do not have a static IP.
  • Page 44 Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Slide the ON/OFF button to ON to turn on Port Filtering. When the feature is turned on you must select a port filtering application in the Applications list to allow that application to connect to the Internet.
  • Page 45 NOTE The Add Custom Application option is only available when port filtering is turned ON. You can add up to ten custom applications. The Custom Port Filtering page uses check boxes to turn on port filtering for custom applications. Similar to the Applications list, you must turn on custom applications so they can connect to the Internet.

  • Page 46: About M1000

    About M1000 Click About on the Menu panel to see detailed information about your M1000. This information is divided into 4 tabs: Internet Status • M1000 Info • Diagnostics • Logs • Internet Status From the Internet Status tab, you can find: Internet Status Status —...

  • Page 47: M1000 Info

    IP Address — The IP address for the M1000. • Mask — The subnet mask network setting for the M1000. The default value 255.255.255.0 is • standard for small (class “C”) networks. If you change the LAN IP Address, ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address.

  • Page 48: 4G Lte Network

    SIM status — Status of the SIM card. If the SIM card is missing, or this field indicates some • form of SIM error, the M1000 will not be able to connect to the mobile network. ICCID — The ID number assigned to the SIM Card.
  • Page 49 Turn on Logs To turn on system logs on or off, click the Turn on logs checkbox and then click Save Changes: Delete System Log To delete a system log: ➊ Select the checkbox next to Turn on logs. ➋ Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log.

  • Page 50: Getting Help

    The Help page provides links to detailed information about using your M1000 and the M1000 Admin Website, as well as links to access M1000 Advanced Features. The Help section provides links to Using Your M1000, M1000 Administrator Web Site Help, and Advanced Features, and contains the...

  • Page 51: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Technical Support...

  • Page 52: Overview

    Overview When properly installed, the M1000 is a highly reliable product. Most problems are caused by one of these issues: System resources required by the M1000 are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network •...

  • Page 53: Common Problems And Solutions

    How do I reset the M1000 back to factory settings? The master reset button is in a small hole located on the bottom of the M1000, underneath the battery cover. This button returns the M1000 to factory settings, including re-setting the Wi-Fi Name (SSID) and Wi-Fi Password.
  • Page 54 You are outside your coverage area, or there may be a problem with your account. Check • with your network operator. The M1000 has no power or the device screen does not display when the power button is pressed. Make sure the battery is properly seated in the device.
  • Page 55 How can I find out how many users are connected to my M1000? From the M1000 touchscreen: Check the Connected Devices icon in the status panel on the Home page of your M1000. The • number of connected devices is displayed to the right of the icon.
  • Page 56 • How can I tell that my M1000 is still on after the device screen goes off? When the display is off (sleep mode) and the M1000 is turned on, tap the Power button and • the screen will display.

  • Page 57: Technical Support

    Contact your service provider for assistance. When calling, you may be asked for the wireless number of your M1000. To find your M1000’s wireless number, go to About M1000 > M1000 Info on your M1000, or go to About on the M1000 Admin website.

  • Page 58: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal...

  • Page 59: Product Specifications

    Product Specifications General Name: 5G MiFi® M1000 Model: M1000 Approvals: FCC (US), ISED (Canada) Weight: 242.5 g Dimensions: 123.24 mm x 88.28 mm x 30.42 mm Wireless Network 5G NR, 4G LTE, UMTS Wireless Network – Real simultaneous Dual Band Wi-Fi Mode 802.11 b/g/n/ac...

  • Page 60: Environmental

    Environmental Operating Temperature: -10° C to 55° C (14°F to 131° F) Storage Temperature: -30° C to 70° C (-22° F to 158° F) Battery Charging 0° C to 40° C (32° F to 104° F) Relative Humidity The device shall be fully operational up to a maximum of 93% relative humidity (non-condensing).

  • Page 61: Regulatory Statements

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment. NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in...
  • Page 62 Innovation, Science and Economic Development Notice (ISED – Canada) IC: 3229A-M1000 ISED RSS-Gen Notice This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference.

  • Page 63: Wireless Communications

    INSEEGO CORP or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the M1000 device, or failure of the M1000 device to transmit or receive such data.

  • Page 64: Safety Hazards

    Safety Hazards Do not operate the M1000 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 65 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 66: Proper Battery Use And Disposal

    Battery usage by children should be supervised. • Avoid dropping the M1000 or battery. If the M1000 or the battery is dropped, especially on a • hard surface, and the user suspects damage, take it to a service center for inspection.

  • Page 67: Glossary

    Glossary...
  • Page 68 Glossary ● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. 3G telecommunication networks support services that provide an information transfer rate of at least 200 kbit/s. However, many services advertised as 3G provide higher speed than the minimum technical requirements for a 3G service.
  • Page 69 ● IMEI — International Mobile Equipment Identity. Used in LTE networks to identify the device. It is usually printed on the device and can often be retrieved using a USSD code. ● IP — Internet Protocol. The mechanism by which packets are routed between computers on a network.
  • Page 70 ● SSID — Service Set IDentifier. The name assigned to a Wi-Fi network. ● TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications protocols used for the Internet and other similar networks. ● USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer, mobile modem, etc.

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