Chevrolet 2010 Impala Owner's Manual page 214

Do not add any label to a CD, it could get caught in the
CD player. If a CD is recorded on a personal computer
and a description label is needed, try labeling the top of
the recorded CD with a marking pen.
The use of CD lens cleaners for CDs is not advised,
due to the risk of contaminating the lens of the CD
optics with lubricants internal to the CD player
mechanism.
If an error displays, see CD Messages later in this
section.
The radio may have MP3 CD-R or CD-RW disc
capability. For more information, see
later in this section.
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If an error message displays and/or the
CD comes out, it could be for one of the following
reasons:
It is very hot. When the temperature returns to
normal, the CD should play.
The road is very rough. When the road becomes
smoother, the CD should play.
The CD is dirty, scratched, wet, or upside down.
The air is very humid. If so, wait about an hour and
try again.
There could have been a problem while burning
the CD.
The label could be caught in the CD player.
If there is no apparent damage, try a known good CD.
If any error occurs repeatedly or if an error cannot be
corrected, contact your dealer. If the radio displays an
error message, write it down and provide it to your
dealer while reporting the problem.