Table of contents Safety .......... 4 Sorting laundry ....... 38 General information...... 4 Degrees of soiling ...... 38 Intended use........ 4 Care symbols on the care labels ... 38 Restriction on user group.... 5 Detergents and care products.. 39 Safe installation ........ 5 Detergent recommendation ... 39 Safe use ........... 7 Detergent dosage ...... 40 Safe cleaning and maintenance.. 9...
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Customer Service...... 67 Connecting the appliance to the Product number (E-Nr.) and pro- energy manager ...... 47 duction number (FD) ...... 67 Activating Wi-Fi on the appliance... 48 Deactivating Wi-Fi on the appli- Consumption values..... 68 ance.......... 48 Software update ...... 48 Technical specifications.... 68 Resetting the appliance network settings ........... 49 Remote diagnostics ....... 49...
en Safety Safety Please read the safety information to ensure that you use the ap- pliance safely. General information You can find general information about this instruction manual here. ¡ Read this instruction manual carefully. Only this will ensure you use the appliance safely and efficiently. ¡...
Safety en Restriction on user group Avoid risks to children and vulnerable persons. This appliance may be used by children aged 8 or over and by people who have reduced physical, sensory or mental abilities or inadequate experience and/or knowledge, provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers.
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en Safety ¡ If the insulation of the power cord is damaged, this is danger- ous. ▶ Never let the power cord come into contact with hot appli- ance parts or heat sources. ▶ Never let the power cord come into contact with sharp points or edges.
Safety en CAUTION ‒ Risk of injury! ¡ The appliance may vibrate or move when in use. ▶ Place the appliance on a clean, even, solid surface. ▶ Align the appliance using the appliance feet and a spirit level. ¡ If hoses and power cords have been laid incorrectly, this causes a tripping hazard.
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en Safety ▶ Never expose the appliance to intense heat or humidity. ▶ Do not use steam- or high-pressure cleaners, hoses or sprays to clean the appliance. WARNING ‒ Risk of harm to health! Children can lock themselves in the appliance, thereby putting their lives at risk.
Safety en ¡ The appliance may tip over if you sit on or lean against the open door. ▶ Do not sit on or lean against the appliance door. ▶ Do not place any objects on the appliance door. ¡ Reaching into the drum while it is still turning may cause hand injuries.
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en Safety ▶ Only use genuine spare parts when repairing the appliance. ▶ If the power cord of this appliance is damaged, it must be replaced by the manufacturer, the manufacturer's Customer Service or a similarly qualified person in order to prevent any risk.
Preventing material damage en ¡ Modified or damaged water hoses Preventing material damage Preventing material dam- may result in material damage and damage to the appliance. Never kink, crush, modify or cut ▶ through water hoses. Follow these instructions to avoid ma- Only use the water hoses sup- terial damage and damage to the ap- ▶...
en Installation and connection Save energy and conserve re- Wash the laundry without prewash. sources Washing with prewash increases the programme duration and in- If you follow these instructions, your creases energy and water con- appliance will use less electricity and sumption.
Installation and connection en ATTENTION! Objects remaining in Remove these objects, along with ▶ the drum that are not designed for all supplied accessories, from the operation with the appliance may drum before starting the appliance. cause material damage and dam- Open the door and remove the ac- age to the appliance.
en Installation and connection Installation location Requirements WARNING Risk of electric shock! On a wooden joist Place the appliance The appliance contains live parts. floor on a water-resistant Touching live parts is dangerous. wooden board which Do not operate the appliance ▶...
Installation and connection en Unscrew and remove all four Put on the four cover caps. screws for the transit bolts with a WAF 13 wrench. Press down on the four cover caps. Pull the power cord out of the holder. Removing the transport struts Remove the four sleeves.
en Installation and connection Remove the transport struts. Connecting the appliance Connect your appliance to the power supply, water inlet and water outlet. Connecting the water inlet hose Note: Please read the safety informa- tion → Page 4 to ensure that you use the appliance safely. Connect the water inlet hose.
Installation and connection en Open the water tap carefully and The connection details of the appli- check that the connection points ance can be found under Tech- are tight. nical data → Page 68. Check the mains plug is inserted Water outlet connection types properly.
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en Installation and connection Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height.
Familiarising yourself with your appliance en Familiarising yourself with your appliance Familiarising yourself with your appliance Familiarise yourself with the parts of your appliance. Appliance You can find an overview of the parts of your appliance here. On certain models, specific details such as the colour and shape may differ from those pictured.
en Familiarising yourself with your appliance Detergent drawer Measuring aid for liquid detergent → "Using a measuring aid for liquid Below is an overview of the structure detergent", Page 42 of the detergent drawer. Compartment II: ¡ Detergent for main wash ¡ Water softener ¡...
Familiarising yourself with your appliance en Display The display shows the current settings, options or relevant information. Example: Display Display Designation Description 0:40 h Programme duration/ Approximate expected programme duration or pro- programme time re- gramme time remaining. maining "Ready in" time The programme end has been set and the remaining number of hours is displayed.
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en Familiarising yourself with your appliance Display Designation Description Save a programme → Page 41. Saving the programme Set other programmes → Page 41. Other programmes Childproof lock ¡ Lights up: The childproof lock is activated. ¡ Flashes: The childproof lock is active and the pro- gramme selector has been adjusted.
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Familiarising yourself with your appliance en Display Designation Description Energy consumption Energy consumption for the selected programme. : Low energy consumption ¡ : High energy consumption ¡ Water consumption Water consumption for the selected programme. : Low water consumption ¡ : High water consumption ¡...
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en Familiarising yourself with your appliance Intensive Plus Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Rinse Plus AntiStain SpeedPerfect Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Familiarising yourself with your appliance en Intensive Plus Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Rinse Plus AntiStain SpeedPerfect Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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en Familiarising yourself with your appliance Intensive Plus Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Rinse Plus AntiStain SpeedPerfect Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Familiarising yourself with your appliance en Intensive Plus Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Rinse Plus AntiStain SpeedPerfect Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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en Familiarising yourself with your appliance Intensive Plus Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Rinse Plus AntiStain SpeedPerfect Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Familiarising yourself with your appliance en Intensive Plus Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Rinse Plus AntiStain SpeedPerfect Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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en Familiarising yourself with your appliance Intensive Plus Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Rinse Plus AntiStain SpeedPerfect Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
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Familiarising yourself with your appliance en Intensive Plus Less Ironing Water Plus Soak Silent Wash Prewash Rinse Hold Rinse Plus AntiStain SpeedPerfect Max. spin speed (rpm) Max. temperature (°C) Max. load (kg)
en Familiarising yourself with your appliance Buttons Below is an overview of the buttons The selection of programme settings and their setting options. depends on the selected pro- With the Options button, you can gramme. You can see the selection open the sub-menu for additional pro- options for each programme in the gramme settings.
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Familiarising yourself with your appliance en Button Selection Description Remote Start ¡ Activate If you briefly press the button, the appliance will be enabled for remote start via the Home Con- ¡ Deactivate nect app ¡ Open the If you press the button for approx. 3 seconds, the Home Connect Home Connect menu opens.
en Familiarising yourself with your appliance Button Selection Description Silent Wash ¡ Activate Activate or deactivate Silent Wash, e.g. for wash- ing during the night. ¡ Deactivate The audible signal at the end of programme is deactivated and the final spin speed is reduced. Water Plus ¡...
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Familiarising yourself with your appliance en If a setting is activated, the display shows . The selection does not need to be confirmed again. The sub-menu closes automatically after a few seconds.
en Accessories Accessories Accessories Only use original accessories. These have been made especially for your appli- ance. Here you can find an overview of your appliance's accessories and how to use them. Order number Water inlet hose extension Extend the water inlet hose for WMZ2381 cold water or AquaStop (approx.
Laundry en Start the first wash cycle or press to switch off the appliance. → "Basic operation", Page 40 Laundry Laundry You can wash all items that the man- ufacturer has marked as machine- washable on the care label and fab- rics made from hand-washable wool using your appliance.
en Laundry – Some stubborn or dried-in stains – Type of fabric and fibre type can be removed by washing – Whites several times – Colours Wash new coloured items separately the first time you Sorting laundry wash them. Note: Please read the safety informa- –...
Detergents and care products en Notes Detergents and care products Detergents and care ¡ Only use liquid detergents that are self-flowing products ¡ Do not mix different liquid deter- gents You can protect your appliance and ¡ Do not mix detergent and fabric your laundry by selecting and using softener the correct detergents and care...
en Basic operation Detergent dosage Use the correct detergent dosage to ¡ Water hardness achieve optimal washing results and You can find out how hard your save resources. water is from your local water com- The detergent dosage depends on: pany or measure it yourself using ¡...
Basic operation en Setting a programme Adjusting the programme set- tings Set the programme selector to the required programme → Page 24. Depending on the programme and programme progress, you can adjust or activate/deactivate the settings. Note: Overview of all programme set- tings: → "Buttons", Page 32 Requirement: A programme has been set.
en Basic operation Note: Ensure that there is no laun- dry trapped in the door. Close the door. Using a measuring aid for li- quid detergent If you order the measuring aid as an accessory, you must use the measur- ing aid. Pull out the detergent drawer.
Basic operation en Insert the detergent drawer. Push in the detergent drawer. Adding detergent and care product Notes ¡ Please read the safety information → Page 4 to ensure that you use the appliance safely. ¡ Do not use the measuring aid for liquid detergent for gel detergents, washing powder, or if Prewash or "Ready in"...
en Basic operation Remove the laundry. Adding laundry Note: Please read the safety informa- tion → Page 4 to ensure that you use the appliance safely. Press Start / Reload The appliance is paused and checks whether it is possible to add or remove laundry. Add or remove laundry.
Childproof lock en Home Connect services in your coun- Childproof lock Childproof lock try. You can find information about this at: www.home-connect.com. Secure your appliance against being To use Home Connect, first set up a operated unintentionally using the connection to the WLAN home network controls.
en Home Connect Connecting the appliance to a Connecting the appliance to a WLAN home network (Wi-Fi) WLAN home network (Wi-Fi) with WPS function without WPS function Using your router's WPS function is If your router does not have a WPS the simplest way to connect the ap- function, you can connect the appli- pliance to your home network.
Home Connect en Connect the mobile device to the Confirm the message in the dis- Home Connect Wi-Fi network and play. enter the password (key) Home- a The appliance connects to the Connect. Home Connect app. a Your mobile device now connects Once your appliance is displayed to the appliance.
en Home Connect Activate Flex Start if you want the Activating Wi-Fi on the appli- smart energy system (energy man- ance ager) to start up your appliance. → "Activate Flex Start", Page 48 Note: When Wi-Fi is activated, the en- ergy consumption increases in com- Activate Flex Start parison to the values specified in the Activate Flex Start to allow your smart...
Home Connect en Note: The software update may take appliance will transmit the following several minutes. Do not switch off the types of data to the Home Connect appliance while the software update server (initial registration): is in progress. ¡ Unique appliance identification (consisting of appliance codes as Resetting the appliance net- well as the MAC address of the...
en Basic settings 5 GHz WLAN (Wi-Fi): For indoor use only. Basic setting Description Basic settings Basic settings Man. network log-in Connect the appli- ance to a WLAN home You can configure the appliance to network (Wi-Fi) meet your needs. without WPS function. → Page 46 Overview of the basic settings Connect app...
Cleaning and servicing en Cleaning and servicing Cleaning and servicing To keep your appliance working effi- ciently for a long time, it is important to clean and maintain it carefully. Tips on appliance care Follow the tips for appliance care to ensure your appliance works cor- rectly in the long term.
en Cleaning and servicing Cleaning the drain pump Clean the drain pump in the event of faults, e.g. blockages or rattling noises. Emptying the drain pump Note: Please read the safety informa- tion → Page 4 to ensure that you use the appliance safely. Turn off the water tap.
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Cleaning and servicing en Take the drain hose out of the Insert the drain hose into the holder. holder. CAUTION - Risk of scalding! Cleaning the drain pump When you wash at high temperat- Note: Please read the safety informa- ures, the detergent solution gets tion → Page 4 to ensure that you use hot.
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en Cleaning and servicing 90° The handle on the pump cap must Clean the inside and the thread on be in a vertical position. the pump cap and pump housing. Insert the maintenance flap and lock it into place. Make sure that the impeller in the drain pump can be turned.
Cleaning and servicing en Cleaning the water outlet hose at the siphon If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out, you must clean these. Switch off the appliance. Disconnect the appliance's mains plug from the power supply.
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en Cleaning and servicing Disconnect the hose from the rear of the appliance. Clean the filter with a small brush. Use pliers to remove the filter. Connect the water inlet hose and check for leaks. Clean the filter with a small brush. Cleaning the filter on the appliance Reinsert the filter.
en Troubleshooting Troubleshooting Troubleshooting You can rectify minor faults on your appliance yourself. Read the troubleshoot- ing information before contacting Customer Service. This will avoid unneces- sary costs. WARNING Risk of electric shock! Improper repairs are dangerous. Repairs to the appliance should only be carried out by trained specialist ▶...
Troubleshooting en Fault Cause troubleshooting "E:10 / -10" The water inlet hose is Ensure that the water inlet hose is ▶ kinked or jammed. not kinked or jammed. All other error codes. Malfunction Call the after-sales service. ▶ → "Customer Service", Page 67 Water cooling To protect the wastewater Wait until the detergent solution...
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en Troubleshooting Fault Cause troubleshooting The door cannot be opened. The temperature is too high. Wait until the temperature has ▶ dropped. → "Cancelling the programme", ▶ Page 44 Water level is too high. Start the Drain programme. ▶ Power failure. Open the door using the emergency ▶...
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Troubleshooting en Fault Cause troubleshooting The programme duration The programme operation is Not a fault – no action required. ▶ changes during the wash optimised electronically. cycle. This may change the pro- gramme duration. The unbalanced load detec- Not a fault – no action required. ▶...
en Troubleshooting Noise Fault Cause troubleshooting Rushing, hissing noise. Water is flushed under pres- Not a fault – normal operating ▶ sure into the detergent noise. drawer. → "Aligning the appliance", Loud noises during the spin Appliance is not correctly ▶ cycle. aligned.
Troubleshooting en Fault Cause troubleshooting The spin result is not satis- The unbalanced load detec- Redistribute the laundry in the ▶ factory. The laundry is too tion system has interrupted drum. wet/too damp. the spin cycle because the Note: Where possible, mix large and laundry is unevenly distrib- small items in the drum.
en Troubleshooting Fault Cause troubleshooting Water is leaking out at the Water outlet hose is not con- Connect the water outlet hose cor- ▶ water outlet hose. nected correctly. rectly. → "Water outlet connection types", Page 17 Odours Fault Cause troubleshooting → "Cleaning the drum", Page 51 Odours have formed in the Humidity and detergent ▶...
Transportation, storage and disposal en Unplug the appliance's mains plug. Emergency release Drain the remaining detergent To remove the laundry in the event of solution. a power failure, for example, you can → "Cleaning the drain pump", manually release the door. Page 52 Detach the hoses.
en Transportation, storage and disposal Start the Drain programme. a The unused detergent cannot flow straight into the outlet during the next wash. Disposing of old appliance Valuable raw materials can be re- claimed by recycling. WARNING Risk of harm to health! Insert the power cord into the Children can lock themselves in the holder...
Customer Service en Detailed information about the war- Customer Service Customer Service ranty period and terms of warranty in your country are available from Cus- If you have any queries on use, are tomer Service, your dealer or our unable to rectify faults on the appli- website.
en Consumption values Consumption values Consumption values The indicated consumption values are approximate. The values may deviate from the indicated values depending on water pres- sure, water hardness, water inlet temperature, ambient temperature, type of laundry, amount and soiling of laundry, detergent used, fluctuations in the mains voltage and selected settings.
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Technical specifications en Mains voltage 220 - 240 V, 50 Hz Minimum installa- 10 A tion protection Rated power 2300 W Power consumption ¡ Off mode: 0,1 W ¡ Left-on mode: 0,43 W ¡ Time in networked standby mode (Wi- Fi): 20 min(s) ¡ Networked standby mode (Wi- Fi): 1,3 W Water pressure ¡...
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