Troubleshooting - Napoleon PRO825RSBIPSS-3 Manual

18

Troubleshooting

EN
Problem
Low heat / Low
flame when valve
turned to high.
Excessive flare-ups/
uneven heat.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Flames lift away
from burner,
accompanied by the
smell of gas, and
possibly difficulties
in lighting.
Rear and Side
burners will not
light with the igniter
but will light with a
match.
Main burner will not
light with the igniter
but will light with a
match.
Humming regulator.
Burners will not
cross light each
other.
"Paint" appears to
be peeling inside lid
or hood.
www.napoleon.com
N415-0537 JUN 24.19.indd 18
Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized supply
line.
For both gases - improper
preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build on
sear plates and in drip pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter adjustment.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Dirty or corroded cross light
brackets.
Grease build-up on inside surfaces.
Solution
Ensure lighting procedure is followed carefully. All gas
grill valves must be in the off position when the tank valve
is turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Pipe must be sized according to installation code.
Preheat grill with both main burners on high for 10 to 15
minutes.
Ensure sear plates are installed with the holes towards
the front and the slots on the bottom. See assembly
instructions.
Preheat grill with both main burners on high for 10 to 15
minutes.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions. (This
must be done by a qualified gas installer.)
Close air shutter slightly according to combustion air
adjustment instructions. (This must be done by a qualified
gas installer.)
Replace with premium heavy-duty battery.
Check that electrode wire is firmly pushed onto the
terminal on the back of the igniter. Check that the lead
wires from the module to the ignition switch (if equipped)
are firmly pushed onto their respective terminals.
Close air shutter slightly - see previous problem.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal vibrations in the
regulator and does not affect the performance or safety of
the gas grill. Humming regulators will not be replaced.
Clean or replace as required.
This is not a defect. The finish on the lid and hood is
porcelain and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that
flake off. Regular cleaning will prevent this. See cleaning
instructions.
N415-0537 JUN 24.19
6/24/2019 12:46:41 PM