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SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If
so, contact your local propane/LP or natural
gas supplier.
TECHNICAL SERVICE
You may have further questions about instal-
lation, operation or troubleshooting. If so, con-
tact DESA Hearth Products' Technical Service
Department at 1-866-672-6040. When calling
please have your model and serial numbers
of your heater ready.
You can also visit DESA Hearth Products'
technical services web site at
www.desatech.com.
REPLACEMENT PARTS
Note: Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If
they can't supply original replacement part(s),
call DESA Hearth Products' Technical Service
Department at 1-866-672-6040.
When calling DESA Hearth Products, have
ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to
the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If
they can't supply original replacement part(s),
call DESA Hearth Products at 1-866-672-6040
for referral information.
When calling DESA Hearth Products, have
ready
• model number of your heater
• the replacement part number
119426-01F
Purchase these heater accessories from
your local dealer. If they can not supply these
accessories, call DESA Hearth Products at
1-866-672-6040 for referral information. You
can also write to the address listed on the
back page of this manual.
EQUIPMENT SHUTOFF VALVE
GA5010
For all models. Equipment shutoff valve with
1/8" NPT tap. Fits 1/2" NPT pipe.
FIREPLACE HOOD
Black - GA6050
Brass - GA6052
Antique Brass - GA6053
For all models. Helps deflect heat away from
mantel or wall above fireplace. Fits openings
28" to 48" wide.
RECEIVER AND HAND-HELD
THERMOSTAT REMOTE CONTROL
KIT - HRC200
For all Remote-Ready Models. Allows the
fireplace to be operated in a manually or
thermostatically controlled mode. You can turn
the fireplace on and off without ever leaving
the comfort of your easy chair. A wall-mount
docking station is included.
RECEIVER AND HAND-HELD
REMOTE CONTROL KIT - HRC100
For all Remote-Ready Models. Allows the
fireplace to be turned on and off by using a
hand-held remote control. A wall-mount dock-
ing station is included.
www.desatech.com
ACCESSORIES
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