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Document Version: 2
11/04/2018
TS-x63XU
TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
User Guide

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Table of Contents
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Summary of Contents for QNAP TS-63XU Series

  • Page 1 TS-x63XU TS-463XU TS-463XU-RP TS-863XU TS-863XU-RP TS-1263XU TS-1263XU-RP User Guide Document Version: 2 11/04/2018...
  • Page 2: Table Of Contents

    TS-x63XU User Guide Contents 1. Preface About This Guide............................3 Audience...............................3 Document Conventions..........................3 2. Product Overview About the TS-x63XU.............................4 Hardware Specifications..........................4 Package Contents............................6 Components..............................6 Front Panel............................... 7 Rear Panel..............................8 System Board............................10 Front Drive Numbering........................... 10 Installation Requirements..........................11 Setting Up the NAS.............................
  • Page 3 7. Notices Limited Warranty............................40 Disclaimer..............................40 GNU Public License............................40 FCC Notice..............................48 CE Notice..............................48 BSMI Notice..............................48 SJ/T 11364-2006............................49...
  • Page 4: Preface

    TS-x63XU User Guide 1. Preface About This Guide This guide provides information on the QNAP TS-x63XU NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.
  • Page 5: Product Overview

    USB 3.0 Type-A ports. Hardware Specifications Important Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third-party applications.
  • Page 6 TS-x63XU User Guide Component TS-463XU TS-863XU TS-1263XU TS-463XU-RP TS-863XU-RP TS-1263XU-RP Drive compatibility • 3.5-inch SATA hard disk drives • 2.5-inch SATA hard disk drives • 2.5-inch SATA solid state drives Hot-swappable Network 10 Gigabit Ethernet ports 1 x 10GBASE-T Note This port also supports 5GbE, 2.5GbE, and 1GbE networking.
  • Page 7: Package Contents

    • Non-condensing relative humidity: 5 to 95% • Wet-bulb temperature: 27˚C (80.6˚F) Security slot Kensington security slot Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com. Package Contents Item Quantity TS-x63XU Power cord •...
  • Page 8: Front Panel

    TS-x63XU User Guide Front Panel TS-463XU, TS-463XU-RP Component Component USB 2.0 Type-A port Drive 2 LED USB One Touch Copy button Drive 3 LED USB LED Drive 4 LED Status LED LAN LED Drive 1 LED Power button TS-863XU, TS-863XU-RP, TS-1263XU, TS-1263XU-RP Product Overview...
  • Page 9: Rear Panel

    TS-x63XU User Guide Component Component Power button Expansion unit LED Status LED Drive LED LAN LED Rear Panel TS-463XU TS-863XU, TS-1263XU Component Component Gigabit Ethernet (RJ45) port 3 Gigabit Ethernet (RJ45) port 4 Gigabit Ethernet (RJ45) port 1 USB 3.0 Type-A ports 10GBASE-T port USB 2.0 Type-A ports Product Overview...
  • Page 10 TS-x63XU User Guide Component Component Power input Reset button Gigabit Ethernet (RJ45) port 2 TS-463XU-RP TS-863XU-RP, TS-1263XU-RP Component Component Gigabit Ethernet RJ45 port 3 Gigabit Ethernet RJ45 port 2 Gigabit Ethernet RJ45 port 1 Gigabit Ethernet RJ45 port 4 10GBASE-T port USB 3.0 Type-A ports Power supply unit 1 USB 2.0 Type-A ports...
  • Page 11: System Board

    TS-x63XU User Guide System Board Component Component Memory slot 1 PCIe 2.0 x4 slot Memory slot 2 Front Drive Numbering TS-463XU, TS-463XU-RP TS-863XU, TS-863XU-RP Product Overview...
  • Page 12: Installation Requirements

    • Flat, anti-static surface with no exposure to direct sunlight, liquids, and chemicals Hardware and peripherals • Storage drives For details on compatible drives, go to https:// www.qnap.com/compatibility/. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Setting Up the NAS 1.
  • Page 13 TS-x63XU User Guide 8. Log on to QTS. Product Overview...
  • Page 14: Installation And Configuration

    TS-x63XU User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, and expansion cards. Drive Installation Installing 3.5-inch Hard Drives Warning • Installing a drive deletes all data on the drive. •...
  • Page 15 TS-x63XU User Guide 4. Load the tray into the drive bay. a. Insert the tray into the bay. b. Push the handle. 5. Power on the NAS. Installation and Configuration...
  • Page 16 TS-x63XU User Guide Installing 2.5-inch Hard Drives Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2. Remove the drive tray. a. Pull the handle to release the tray. b.
  • Page 17 TS-x63XU User Guide 4. Load the tray into the drive bay. a. Insert the tray into the bay. b. Push the handle. 5. Power on the NAS. Installation and Configuration...
  • Page 18: Installing Expansion Cards

    • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Check the expansion cards and brackets supported by your model on the QNAP website. a. Go to www.qnap.com/compatibility. b. Click Search by NAS.
  • Page 19 Remove the screw that secures the PCIe bracket to the chassis. b. Hold the card by the edges and then carefully pull it out of the slot. 7. Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket.
  • Page 20 TS-x63XU User Guide b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the expansion card by the edges.
  • Page 21 TS-x63XU User Guide 9. Attach the top cover. a. Place the cover on the NAS. b. Slide the cover toward the NAS. Installation and Configuration...
  • Page 22: Expansion Units

    TS-x63XU User Guide c. Tighten the screws. 10. Connect all cables and external attachments. 11. Connect the power cord to the electrical outlet. 12. Power on the NAS. Expansion Units The TS-x63XU supports USB expansion units. Installation and Configuration...
  • Page 23 TS-x63XU User Guide Type Description Required Accessories • Uses a USB 3.0 Type-A RAIL-B01 rail kit interface RAIL-B02 rail kit • Supports a maximum of one expansion unit • Supports SATA 6 Gbps drives Connecting USB Expansion Units The TS-x63XU supports a maximum of one USB expansion unit and is compatible with the following models: •...
  • Page 24: Replacing Memory Modules

    The NAS has two memory slots. You can increase the memory capacity of the NAS by upgrading the memory modules. When using multiple modules, use only QNAP modules of the same type and capacity to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 25 TS-x63XU User Guide 5. Remove an existing module. a. Push the retention clips outward simultaneously to release the module. Warning Attempting to remove a module that is not completely released may damage the module and the motherboard. b. Hold the module by the edges and then carefully slide it out of the slot. Warning •...
  • Page 26 TS-x63XU User Guide • Do not bend the module. 6. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d.
  • Page 27 TS-x63XU User Guide b. Slide the cover toward the NAS. c. Tighten the screws. Installation and Configuration...
  • Page 28: Installing Handles

    TS-x63XU User Guide 8. Connect all cables and external attachments. 9. Connect the power cord to the electrical outlet. 10. Power on the NAS. 11. Verify that the module is recognized by the NAS. a. Log on to QTS as administrator. b.
  • Page 29 TS-x63XU User Guide 3. Install the angle bracket on the NAS. a. Align the holes on the angle bracket with the holes on the left side of the chassis. b. Ensure the handle faces the same direction as the front panel. c.
  • Page 30: Hot-Swapping Redundant Power Supply Units

    TS-x63XU User Guide Hot-swapping Redundant Power Supply Units NAS devices with redundant power supply units (PSUs) support hot-swapping. 1. Power off the NAS. 2. Disconnect the power cord from the electrical outlet and the PSU that you want to replace. 3.
  • Page 31: Rail Kits

    TS-863XU-RP TS-1263XU TS-1263XU-RP Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com. You can find installation information in the rail kit package. QTS Installation Method Description...
  • Page 32 ASCII characters. 7. Click Next. 8. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 9. Click Next. 10. Select Obtain an IP address automatically (DHCP).
  • Page 33: Installing Qts Using The Cloud Key

    1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to http://install.qnap.com/. • Scan the QR code on the NAS using a mobile device.
  • Page 34 ASCII characters. 11. Click Next. 12. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 13. Click Next. 14. Select Obtain an IP address automatically (DHCP).
  • Page 35: Basic Operations

    TS-x63XU User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The NAS powers on. Power off Press and hold the button for 1.5 The NAS powers off. seconds.
  • Page 36 TS-x63XU User Guide Status Description System Status Flashes green and red • The drive is being formatted. alternately every 0.5 • The NAS is being initialized. seconds • The operating system is being updated. • RAID rebuilding is in progress. •...
  • Page 37: Beep Alarm

    TS-x63XU User Guide Status Description Flashes blue every 0.5 sec • A USB device (connected to the front USB port) is detected. • A USB device (connected to the front USB port) is being removed from the NAS. • A USB device (connected to the front USB port of the NAS) is being accessed.
  • Page 38: Troubleshooting

    TS-x63XU User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.
  • Page 39: Recovering Unintentionally Removed Healthy Drives

    RAID Recovery Support Maximum Number of Removed Drives Single JBOD RAID 0 RAID 1 RAID 5 RAID 6 RAID 10 Support and Other Resources QNAP provides the following resources: Resource Documentation http://docs.qnap.com Helpdesk http://helpdesk.qnap.com Downloads http://download.qnap.com Community Forum http://forum.qnap.com Troubleshooting...
  • Page 40: Glossary

    Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QNAP NAS operating system Glossary...
  • Page 41: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 42 TS-x63XU User Guide Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.
  • Page 43 TS-x63XU User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 44 TS-x63XU User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 45 TS-x63XU User Guide the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 46 TS-x63XU User Guide a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b. Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c.
  • Page 47 TS-x63XU User Guide An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also receives whatever licenses to the work the party's predecessor in interest had or could give under the previous paragraph, plus a right to possession of the Corresponding Source of the work from the predecessor in interest, if the predecessor has it or can get it with reasonable efforts.
  • Page 48 TS-x63XU User Guide If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all.
  • Page 49: Fcc Notice

    Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. CE Notice This QNAP NAS complies with CE Compliance Class A.
  • Page 50: Sj/T 11364-2006

    TS-x63XU User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签,此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件,像是电池或灯管,这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

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