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FAQs
Why isn't my Mobile WiFi responding?
Try restarting the device. If that doesn't work, restore the device to its factory settings.
Why can't I connect to my Mobile WiFi sometimes?
To save power, your Mobile WiFi's Wi-Fi auto off feature is designed to turn off Wi-Fi
when there haven't been connections for a while. You can press the POWER button to
turn on Wi-Fi again. Alternatively, you can disable this feature, although this might
impact battery life. Log in to the HiLink app or web interface and disable the Wi-Fi auto
off feature.
Why won't my Mobile WiFi connect to a network even though all the settings are
correct?
The PIN verification feature might be enabled. Launch HUAWEI HiLink and enter the
correct PIN.
You can disable this feature if you find entering the PIN regularly inconvenient.
From the HiLink app, select Settings and then disable the PIN verification feature.
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