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Chapter 6
:: Customer Service Information
The FAQs below will help you solve common issues with your DVD player. If you don't find the answers you need here, you can contact our
Customer Service Department as follows:
Phone
(800) 736-7679
E-Mail
customersupport@govideo.com
Web
www.govideo.com
On-Screen Help
Context-sensitive help is available in the Network section of the Setup menu.
:: Network Troubleshooting
Problem
Solution
Client (DVD) unable to con-
• Make sure the GoVideo D5 Media Server software is installed and running on the PC.
nect to the server (PC).
• Verify that you have selected a network card. In the Media Server software, check the Systems tab and see if
• Also verify that you have an IP address.
• Verify that you do not have a software firewall such as Norton Antivirus or the Windows XP firewall acti-
DVD just searching, no server.
• Verify that the network card is installed correctly.
• Make sure the GoVideo D5 Media Server software is installed and running on the PC.
• Reset the DVD player.
• Reset the PC.
No songs found.
• Add music files into a media file application (such as Windows Media Player) and import into the GoVideo
you have a network card inserted under Network Adapter Status.
vated.
D5 Media Server software.
Help
49
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Table of Contents
Troubleshooting
