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BEFORE YOU CALL
Problem
Soil not completely removed after self-
cleaning cycle.
Oven smokes excessively during broiling.
Flames inside oven or smoking from
oven vent.
Oven control panel beeps & displays
any F code error (for example F10, F11,
F13, F14, F15, F30, F31 or F90).
Oven light does not work.
Appliance is not level.
Cannot move appliance easily. Appliance
must be accessible for service.
26
• Solutions to common problems
Solution
• Failure to clean bottom, front top of oven, frame of oven or door area
outside oven seal. These areas are not in the self-cleaning area, but get hot
enough to burn on residue. Clean these areas before the self-cleaning cycle
is started. Burned-on residue can be cleaned with a stiff nylon brush and
water or a nylon scrubber. Be careful not to damage the oven gasket.
• Incorrect setting. Follow broiling instructions in Setting Oven
Controls.
• Make sure oven door closed.
• Meat too close to upper burner. Reposition the broil rack to provide
proper clearance between the meat & the burner. Preheat the oven.
• Meat not properly prepared. Remove excess fat from meat. Cut
remaining fatty edges to prevent curling, but do not cut into lean.
• Broiler pan and insert wrong side up and grease not draining. Always
place grid on the broiler pan with ribs up & slots down to allow grease
to drip into pan (some models).
• Grease has built up on oven surfaces. Regular cleaning is necessary
when broiling frequently. Old grease or food spatters cause excessive
smoking.
• Excessive spillovers in oven. For example this will happen for pie
spillovers or large amounts of grease left on the oven bottom. Wipe up
excessive spillovers before starting oven. If flames or excessive smoke
are present see "Broiling" in the Setting Oven Controls section.
• Oven control has detected a fault or error condition. Press cancel to
clear the display & stop beeping. Try the bake or broil feature again. If
the F code error repeats, remove power from appliance, wait 5 minutes
and then repower appliance and set clock for the time of day. Try the
bake or broil feature again. If the fault recurs, record fault and call for
service.
• Be sure the light is secure in the socket. Also see "Changing & replacing the
oven light" section.
• Be sure floor is level, strong & stable enough to adequately support
range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the
oven rack. Adjust leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure
cabinets are square & have sufficient room for appliance clearance.
• Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
• Carpet interferes with appliance. Provide sufficient space so appliance can
be lifted over carpet.
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