Appendix/Index; Troubleshooting - Sony SO-01G Instruction Manual

Appendix/Index

Troubleshooting

Troubleshooting
First, check if the software update is necessary
･
for the terminal. If necessary, perform the
software update (P.211, P.218).
When checking the following items not to
･
improve the state, contact the phone number
given in "Repairs" the last page of this manual
(in Japanese only) or DOCOMO-specified
repair office.
Power supply
■
Cannot power on the terminal.
Check if the battery is not run out.
･
Screen is frozen, the power cannot be
turned off.
When the screen freezes or the power
･
cannot be turned off, open the docomo
nano UIM card/microSD card slot
u
cover Press and hold yellow OFF button
for approximately 3 seconds and release it
when the terminal vibrates 3 times to
force stop. Alternatively, press
volume up key simultaneously for
approximately 3 seconds and release
them when the terminal vibrates 3 times
to force stop.
* Note that some data and settings may be
erased due to force-quit operation.
Charging
■
Cannot charge (The notification LED does
not turn on, or the icon does not indicate
charging status.)
Check if the adapter's power plug or
･
cigarette lighter plug is correctly inserted
to an outlet or cigarette lighter socket.
Check if the adapter cable and the
･
terminal are set correctly.
When using the AC adapter (optional),
･
check if the microUSB plug of the AC
adapter is connected to the terminal or
supplied desktop holder correctly.
P.35
In case of using the desktop holder, are
･
the terminal's contacts for the desktop
P.32
→
holder dirty? Clean the contacts with a dry
cotton swab etc. if they are dirty.
When using Micro USB Cable 01
･
(optional), check if the PC is turned on.
If you execute calls, communications or
･
other function operations for a long time
while charging, the terminal may become
hot and the notification LED turns off
(charging stops) or battery level may
P
and
become low. In this case, wait until the
temperature of the terminal drops and
charge again.
P.35
→
P.34,
→
199
Appendix/Index