Using Smart Diagnosis - LG DLEX7700 E Series Owner's Manual

44
SMArT FuNCTiONS

Using Smart Diagnosis

Should you experience any problems with your dryer, it has the capability of transmitting data to your Smart Phone
using the LG Smart ThinQ application or via your telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your dryer is turned on by pressing the ON/OFF button. If your dryer is
unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.
Audible Diagnosis
Smart Diagnosis™ Using Your
Smart Phone
1. Open the LG Smart ThinQ application on the smart
phone.
2. Select the appliance and then the menu on upper
right side.
3. Select the Smart Diagnosis, then press Start Smart
Diagnosis button.
NOTE
If the diagnosis fails several times, use the following
instructions.
4. Select the Try Again or Audible Diagnosis.
5. Follow the instructions on the smart phone.
NOTE
Smart Diagnosis™ is a troubleshooting feature
designed to assist, not replace, the traditional method
of troubleshooting through service calls. The
effectiveness of this feature depends upon various
factors, including, but not limited to, the reception
of the cellular phone being used for transmission,
any external noise that may be present during the
transmission, and the acoustics of the room where the
machine is located.
Accordingly, LG does not guarantee that Smart
Diagnosis™ would accurately troubleshoot any given
issue.
TM
Smart Diagnosis™ Through the Call
Center
1. Call the LG call center at: (LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center agent,
hold the mouthpiece of your phone over the Smart
Diagnosis™ logo on the machine. Hold the phone
no more than one Inch from (but not touching) the
machine.
NOTE
Do not touch any other buttons or icons on the
display screen.
3. Press and hold the Temp. Control button for three
seconds.
4. Keep the phone in place until the tone transmission
has finished. The display will count down the time.
5. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you in
using the information transmitted for analysis.