EnGenius EWS371AP User Manual
EnGenius EWS371AP User Manual

EnGenius EWS371AP User Manual

Dual band wireless ac2600 managed access point
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Business Solutions
User Manual
EWS370AP/EWS371AP/EWS870AP/EWS871AP
version 1.0
Dual Band Wireless AC2600 Managed Access Point

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Summary of Contents for EnGenius EWS371AP

  • Page 1 Business Solutions User Manual EWS370AP/EWS371AP/EWS870AP/EWS871AP version 1.0 Dual Band Wireless AC2600 Managed Access Point...
  • Page 2 IMPORTANT To install this Access Point please refer to the Quick Installation Guide included in the product packaging.
  • Page 3: Table Of Contents

    Advanced Settings............... 50 Hardware Installation (EWS370AP/EWS371AP)....17 CLI Settings/Email Alert............. 51 Hardware Intallation (EWS870AP/EWS871AP).... 18 Time Zone..................53 Mounting the AP (EWS370AP/EWS371AP)......19 Auto Reboot Settings..............54 Mounting the AP (EWS870AP/EWS871AP)......22 Wi-Fi Scheduler................55 Chapter 3 Configuring Your Access Point......25 Tools....................56 Default Settings./Web Configuration........ 26...
  • Page 4: Chapter 1 Product Overview

    Chapter 1 Product Overview...
  • Page 5: Key Features/Introduction

    Features and specifications subject to change without notice. Trademarks and registered trademarks are the property of their respective owners. For United States of America: Copyright © 2016 EnGenius Technologies, Inc. All rights reserved.
  • Page 6: System Requirements

    These APs are designed to operate in a variety of indoor System Requirements or outdoor environments. Its high-powered, long-range The following are the Minimum System Requirements in characteristics make it a cost-effective alternative to order to configure the device. ordinary Access Points that don’t have the range and reach to connect to a growing number of wireless users who • Computer with an Ethernet interface or wireless network capability wish to connect to a business network.
  • Page 7: Package Contents

    Package Contents *EWS370AP/EWS371AP should contain the following items *EWS870AP/EWS871AP should contain the following items • Access Point • Access Point • Power Adapter(12V/2A) • Power Adapter(48V/1.25A) • Ceiling Mount Base (9/16” T-Rail) • PoE injector • Ceiling Mount Base (15/16” T-Rail) • Ground cable • Mounting Kit • Wall Mounting Kit • Quick Installation Guide • Pole Mounting Kit • 4 detachable 5 dBi 2.4 GHz Omni-directional Antennas (EWS371AP) • Wall Mount Screw Set...
  • Page 8: Technical Specifications

    Exquisite RF Management Backgorund Scanning Integrated Omni-directional antennas Auto Transmit Power EWS370AP: 3dBi for 2.4GHz; 3dBi for 5GHz Auto Channel Selection EWS870AP: 3dBi for 2.4GHz; 3dBi for 5GHz Fast Roaming (802.11K) External Omni-directional antennas Band Steering EWS371AP: 2 x 5dBi 2.4GHz Omni directional antennas RSSI Threshold 2 x 5dBi 5GHz Omni-directional Antennas ACK timeout (Support on EWS870AP/EWS871AP) EWS871AP: 2 x 5dBi 2.4GHz Omni directional antennas 2 x 7dBi 5GHz Omni-directional Antennas Optimize Performance Physical Interfaces Quality of Service (QoS): Follow 802.11e 2 x 10/100/1000 Gigabit Ethernet Port with PoE support Power Save Mode (UAPSD) LAN1 Port: 802.3at/Proprietary48V input...
  • Page 9 Finger Printing (support on Managed Mode) Physical/Environment Conditions Traffic Shaping Per user / Per client Operating: MAC Address Filtering Temperature: -20 °C to 70 °C (-4 °F to 158 °F) E-Mail Alert Humidity (non-condensing): 90% or less Save Configuration as Users Default Storage: Wi-Fi Scheduler (Support on Managed mode) Temperature: -30 °C to 80 °C (-22 °F to 176 °F ) SNMP V1/V2c/V3 Humidity (non-condensing): 90% or less MIB I/II, Private MIB Clients Statistics RADIUS Accounting Comprehensive Protection Wireless encryption standard Hidden SSID in beacons Rogue AP Detection (Support on Manged mode) L2 Isolation...
  • Page 10: Physical Interface (Ews370Ap/Ews371Ap)

    Width: 215 mm (8.46”) Depth: 56 mm (2.2”) Weight: 1.7 Kg ( 3.7 lbs) 1 RP-SMA connectos: Support to install included 3dBi 2.4GHz and 5GHz antennason EWS371AP only. 2 Reset Button: Push this button to reset or reboot this device 3 LAN Port 1 (Proprietary 48V-54V/802.3at): Ethernet port for RJ-45 cable. 4 LAN Port 2 : Ethernet port for RJ-45 cable.
  • Page 11: Physical Interface (Ews870Ap/Ews871Ap)

    Physical Interface (EWS870AP/EWS871AP) Dimensions and Weights Length: 241 mm (8.46”) Width: 209 mm (8.46”) Depth: 60 mm (2.2”) Weight: 2.99 Kg ( 6.61 lbs) 1 N-type connectos: Support to install included 3dBi 2.4GHz and 5GHz antennason EWS871AP only. 2 Console/Reset Button: Push this button to reset or reboot this device 3 LAN Port 1 (Proprietary 48V-54V/802.3at): Ethernet port for RJ-45 cable. 4 LAN Port 2 (PSE Output): Ethernet port for RJ-45 cable. 5 LED Indicators: LED lights for Power, LAN Port 1, LAN Port 2, 2.4 GHz Connection and 5 GHz Connection.
  • Page 12: Chapter 2 Before You Begin

    Chapter 2 Before You Begin...
  • Page 13: Computer Settings

    Computer Settings Windows XP/Windows 7/Windows 8/Windows 1b. Move your mouse to the lower right hot corner to display the Charms Bar and select the Control Panel in Windows 8 OS. In order to use the Access Point, you must first configure the TCP/IPv4 connection of your Windows OS computer system. 1a. Click the Start button and open the Control Panel Windows 8 1c.
  • Page 14 4. Select Internet Protocol Version 4 (TCP/IPv4) and then 2a. In Windows XP, click Network Connections. select Properties. 2b. In Windows 7/Windows 8/Windows 10, click View Network Status and Tasks in the Network and Internet section, then select Change adapter settings. 3.
  • Page 15 Note: Ensure that the IP address and Subnet mask are on the same subnet as the device. For example: ENH220EXT IP address: 192.168.1.1 PC I P a ddress: 1 92.168.1.2 – 1 92.168.1.255 PC Subnet mask: 255.255.255.0...
  • Page 16 Apple Mac OS X 4. In Configure IPv4, select Manually. 1. Go to System Preferences (Which can be opened in the 5. Enter an IP address that is different from the Access Applications folder or selecting it in the Apple Menu). Point and Subnet mask then press OK.
  • Page 17: Hardware Installation (Ews370Ap/Ews371Ap)

    2. Connect the Power Adapter to the DC-IN port of the Access Point and plug the other end into an electrical outlet. 3. Screw on the provided antennas to the top of this device. (EWS371AP only) This diagram depicts the hardware configuration. Note: The Access Point supports both IEEE 802.3at PoE (Power over Ethernet) or the included power adapter.
  • Page 18: Hardware Intallation (Ews870Ap/Ews871Ap)

    Hardware Installation (EWS870AP/EWS871AP) 1. Connect one end of the Ethernet cable into the 1st LAN(PoE) port of the AP and the other end to the AP Ethernet port on the PoE injector. 2. Connect the Power Adapter to the DC-IN port of the PoE injector and plug the other end into an electrical outlet. 3.
  • Page 19: Mounting The Ap (Ews370Ap/Ews371Ap)

    2. Power Adapter 3. RJ-45 Ethernet Cable Point 4. Ceiling Mount Base 5. Ceiling Mount Base 6. Mounting Screw Kit (9/16” T-Rail) (15/16” T-Rail) 7. 2.4GHz Detachable 8. 5GHz Detachable Antenna x 4 (EWS371AP only) Antenna x 4 (EWS371AP only)
  • Page 20 To attach the AP on a ceiling 1. Slide the ceiling mount base into the slot of the Access Point. 2. Hold the Access Point with one hand to reach the other hand overthe T-Rail sides of the bracket. Then hook the stationary end of the ceiling mount bracket onto the T-Rail.
  • Page 21 To attach the AP on a wall 1. Determine where the Access Point to be placed and mark 2. Screw the anchors into the holes until they are flush location on the surface for the two mounting holes. Use with the wall. the appropriate drill bit to drill two 8.1mm diagram and 3. Screw the included screws into the anchors. 26mm depth holes in the markings and hammer the bolts into the openings.
  • Page 22: Mounting The Ap (Ews870Ap/Ews871Ap)

    Mounting the AP (EWS870AP/EWS871AP) Using the provided hardware, the AP can be attached to a wall or a pole. 1. Managed Outdoor Access Point 2. PoE Injector 3. PoE Injector 4. Ground cable 5. Wall Mounting Kit 6. Pole Mounting Kit 7. Quick Installation Guide 8. Mounting Screws & Bolts 8. 2.4GHz&5GHz Detachable Antennas...
  • Page 23 To attach this AP on a wall 1. Mark the four locations of the mounting holes on the 3. Place the lock and flat washer on the four hex cap flat mounting surface.. screws and drive these screws to attach bracket of this Access Point. 2. Drill a 37mm deep 8mm hole in the markings and hammer the bolts into the openings. 4.
  • Page 24 To attach this AP on a pole 1. Drive the four round head screws to attached the pole 3. Lock and tighten pole strap to secure this pole mount mount bracket to the wall mount bracket. bracket to the pole. 2.
  • Page 25: Chapter 3 Configuring Your Access Point

    Chapter 3 Configuring Your Access Point...
  • Page 26: Default Settings./Web Configuration

    Configuring Your Access Point This section will show you how to configure the device 2. The default username and password are admin. using the web-based configuration interface. Once you have entered the correct username and password, click the Login button to open the web-base Default Settings configuration page.
  • Page 27: Chapter 4 Building A Wireless Network

    Chapter 4 Building a Wireless Network...
  • Page 28: Access Point Mode

    Access Point Mode In Access Point Mode, AP behaves likes a central connection for stations or clients that support IEEE 802.11ac/a/b/g/n networks. The stations and clients must be configured to use the same SSID (Service Set Identifier) and security password to associate with the AP. The AP supports up to eight SSIDs per band at the same time for secure access. Access Point Client Client 2.4 GHz 5 GHz Client Client Client Client...
  • Page 29: Chapter 5 Status

    Chapter 5 Status...
  • Page 30: Main Status

    Overview Save Changes Note: VLAN ID is only applicable in Access Point, WDS AP or WDS BR mode. This page lets you save and apply the settings shown under Unsaved changes list, or Revert the unsaved changes and revert to the previous settings that were in effect. The Memory Information section shows usage of •...
  • Page 31 • The LAN Information section shows the Local Area Network settings such as the LAN IP Address, Subnet mask, Primary DNS Address, Secondary DNS Address, status of DHCP client, and status of Spanning Tree protocol (STP). The Wireless LAN Information 2.4 GHz/5 GHz section shows wireless information such as Operation Mode, Frequency, and Channel.
  • Page 32 Connections Realtime 2.4 GHz/5 GHz Connection List Realtime Click the connection link under the Overview menu displays The Realtime section contains the following options: the connection list of clients associated to the AP’s 2.4 CPU Loading: 3 minutes CPU loading percentage GHz/5 GHz, along with the MAC addresses and signal information, it displays current loading, average loading strength for each client.
  • Page 33: Connection

    Traffic Loading: 2.4GHz and 5GHz and Ethernet port inbound and outbound traffic by current, average and peak time. Realtime Connection (Pkts): Overview on current active network connections. It displays UDP and TCP packets information and other connection status. UDP connections curve is in blue; TCP connection curve is in green; others curve is in red. Below of chart shows connections source and destination.
  • Page 34: Chapter 6 Network

    Chapter 6 Network...
  • Page 35: Basic Ipv4/Ipv6 Settings

    Basic IPv4/IPv6 Settings Primary/Secondary DNS: The primary/secondary DNS address for this device. This page allows you to modify the device’s IP settings. Save: Click Save to confirm the changes. Spanning Tree Protocol (STP) Settings This page allows you to modify the Spanning Tree settings. Enabling the Spanning Tree protocol will prevent network loops in your LAN network.
  • Page 36 bridge in the spanning tree does not send a hello packet for a long period of time, it is assumed to be inactive. Forward Delay: Specifies Bridge Forward Delay in seconds. Forwarding delay time is the time spent in each of the Listening and Learning states before the Forwarding state is entered.
  • Page 37: Chapter 7 2.4 Ghz/5 Ghz Wireless

    Chapter 7 2.4 GHz & 5 GHz Wireless...
  • Page 38: Wireless Settings

    2.4GHz and 5GHz SSID, *Band Balance: When band steering is configured to as welll as security settings must be the same. EnGenius Band Balance mode, the AP will steer dual band capable Band Steering supports following advanced settings, client devices to 5GHz when the RSSI value of these client devices on 5GHz radio is more than set one.
  • Page 39 This page displays the current status of the Wireless applications, users can decide to implement a channel settings of this AP. bandwidth to fulfill real applications. The larger the channel, the greater the transmission quality and speed. 2.4 GHz/5 GHz Wireless Network Transmit Power (Tx Power): Default Tx power is Auto to obey regulartory power of each country.
  • Page 40: Ghz/5 Ghz Wireless Network

    *None: Click “None” to disable the setting on this radio. number of packets, but also increases packet sizes. This radio is disabled. AP Detection: AP Detection can select the best channel to *Group Configuration: Click specific groups of channels use by scanning nearby areas for Access Points. for performing auto channel function. For example, users Distance: Specifies the distance between Access Points can click U-NII-1 and U-NII-3 to perform auto channel on and client devices.
  • Page 41: 2.4 Ghz/5 Ghz Ssid Profile

    2.4 GHz/5 GHz SSID Profile Current Profile: You can configure up to sixteen (16) different SSIDs (eight (8) per band). If multiple client devices will be accessing the network, you can arrange the devices into SSID groups. Click Edit to configure the profile and check whether you want to enable extra SSID. SSID: Specifies the SSID for the current profile.
  • Page 42: Wireless Security

    Wireless Security Input Type: ASCII: Regular Text (recommended) The Wireless Security section lets you configure the AP’s Hexadecimal Numbers (For advanced users) security modes Key Length: Select the desired option and ensure that wireless clients use the same setting. Your choices are 64, 128, and 152-bit password lengths. Default Key: Select the Key you wish to be the default. Transmitted data is ALWAYS encrypted using the Default Key; the other Keys are for decryption only. You must enter a Key Value for the Default Key.
  • Page 43 * Setting of WPA-PSK, WPA2-PSK and WPA-PSK Mixed (Pre-Shared Key): Encryption: You may select AES, TKIP or Both (TKIP+AES) to be the encryption type you would like. Please ensure that your wireless clients use the same settings. Passphrase: Wireless clients must use the same Key to associate the device. If using ASCII format, the Key must * Setting of WPA-Enterprise &...
  • Page 44: Wireless Traffic Shaping

    Radius Secret: Enter the secret required to connect to the Radius server. Radius Accounting: Enable or disable accounting feature. Radius Accounting Server: Enter the IP address of the Radius accounting server. Radius Accounting Port Enter the port number used for connections to the Radius accounting server.
  • Page 45: Wireless Mac Filtering

    Wireless MAC Filtering Add: Click Add to add the MAC address to the MAC address table. Wireless MAC Filtering is used to allow or deny network Delete: Delete the selected entries. access to wireless clients (computers, tablet PCs, NAS, smartphones, etc.) according to their MAC addresses. You Save: Click Save to apply the changes.
  • Page 46: Wps Mixed-Enterprise

    Wireless Advanced Save: Click Save to confirm the changes. Wireless Traffic Shaping Fast Roaming Traffic shaping regulates the flow of packets leaving an interface to deliver improved Quality of Service. Enable the function to serve mobile client devices that roam from Access Point to Access Point. Some applications running on Client devices require fast re-association when they roam to a different Access Point Please enter the settings of the SSID and initialize the Security mode to WPA enterprise, as well as to set the Radius Server...
  • Page 47: Guest Network Settings

    Guest Network Settings the addresses by the DHCP server. Adding a guest network allows visitors to use the Internet without giving out your office or company wireless Ending IP Address: The last IP Address in the range of security key. You can add a guest network to each addresses assigned by the DHCP server.
  • Page 48: Chapter 8 Management

    Chapter 8 Management...
  • Page 49: Management Vlan Settings

    Management VLAN Settings DHCP server supports the reconfigured VLAN ID and This page allows you to assign a VLAN tag to packets sent then reconnect to this AP using the new IP address. over the network. A VLAN is a group of computers on a network whose software has been configured so that they behave as if they were on a separate Local Area Network (LAN).
  • Page 50: Advanced Settings

    Advanced Settings SNMP Settings SNMP Enable/Disable: Enables or disables the SNMP This page allows you to assign the Contact Details, Location, feature. Community Name, and Trap Settings for a Simple Network Management Protocol (SNMP). SNMP is a networking Contact: Specifies the contact details of the device. management protocol used to monitor network attached Location: Specifies the location of the device.
  • Page 51: Cli Settings/Email Alert

    Priv Key: Specifies the privacy key for privacy. transfer and display web content securely. Engine ID: Specifies the engine ID for SNMPv3. Email Alert Apply Save: Click Apply Save to apply the changes. You can use the Email Alert feature to send messages CLI Settings to the configured email address when particular system events occur.
  • Page 52 Subject: Enter the text to appear in the email subject line. Username: Enter the username for the email account that will be used to send emails. Password: Enter the password for the email account that will be used to send emails. SMTP Server: Enter the IP address or hostname of the outgoing SMTP server.
  • Page 53: Time Zone

    Time Zone Time Setting Manually Set Date and Time: Manually specify the This page allows you to set the internal clock of the AP. date and time. Synchorize with PC: Click this button to synchorize Date and time of this AP with the PC. Automatically Get Date and Time: Select Automatically Get Date and Time and check whether you wish to enter the IP address of an NTP server or use the default NTP server to have the internal clock...
  • Page 54: Auto Reboot Settings

    Auto Reboot Settings You can specify how often you wish to reboot the AP. Auto Reboot Setting: Enables or disables the Auto Reboot function. Timer: Select the day and enter the time you would like to reboot automatically. Save: Click Save to apply the changes.
  • Page 55: Wi-Fi Scheduler

    Wi-Fi Scheduler Schedule Templates: Select a schedule template from the The Wi-Fi Scheduler can be created for use in enforcing drop-down list. rules. For example, if you wish to restrict web access to Mon-Fri from 3pm to 8pm, you could create a schedule Day(s): Place a checkmark in the boxes for the desired days selecting Mon, Tue, Wed, Thu and Fri while entering a Start or select the All Week radio button to select all seven days...
  • Page 56: Tools

    Tools Ping Test Parameters Start Ping: Click Start Ping to begin pinging the target This page allows you to analyze the connection quality device (via IP). of the AP and trace the routing table to a target in the network. Traceroute Target: Enter the IP address or domain name you wish to trace.
  • Page 57 Speed Test Parameters / LED Control This page allows you to implement speed test to realize LED Control the throughput of a target DUT. Control LED on/off for Power, LAN interface, or 2.4 GHz/5 GHz WLAN interface. Target IP / Domain Name: Enter an IP address or domain name you wish to impelement a speed test for realizing Power: Enables or disables the Power LED indicator.
  • Page 58 Device Discovery This page allows you to discover devices from network for Operation Mode, IP Address, System MAC Address and Firmware version.
  • Page 59: Account/Firmware

    Firmware Account This page allows you to change the AP username and Firmware Upgrade password. By default, the username is: admin and the This page allows you to upgrade the firmware of the password is: admin. The password can contain from 0 to 12 alphanumeric characters and is case sensitive.
  • Page 60: Backup/Restore

    Backup/Restore Backup Setting: Click Export to save the current This page allows you to save the current device configured settings. configurations. When you save your configurations, you also can reload the saved configurations into the Restore New Setting: To restore settings that have device through the Restore Saved Settings from a file been previously backed up, click Browse, select the section.
  • Page 61 User Setting Back Up Setting as Default: Click Backup to backup the user settings you would like to the device’s memory The function allows you to backup the current device for the default settings. configurations into the AP as the default value. If Restore to User Default: Click Restore to restore user extreme problems occur, or if you have set the AP settings to the factory standard settings.
  • Page 62: Log

    System Log Log type You may choose one of log types to display logs in the following window. The default log types is All. The AP automatically logs (records) events of possible interest in its internal memory. To view the logged information, click the Log link under the System Manager menu.
  • Page 63: Logout/Reset

    Logout Logout: Click Logout in Management menu to logout. Once you click reset button, you will see the options for reboot or restore this AP. Please confirm again to logout the system or not. Reboot the device: Click it to reboot this device. Restore to Factory Default: Click it to reset this device to factory default setting. Restore to User Default: Click it to reset this device to user default settings. For realizing the setting method, Reset you may refer page 65 and page 66.
  • Page 64: Appendix

    Appendix...
  • Page 65: Fcc Interference Statement

    Appendix A Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 66: Ce Interference Statement

    Appendix B - CE Interference Statement Europe – EU Declaration of Conformity This device complies with the essential requirements of the R&TTE Directive 1999/5/EC. The following test methods have been applied in order to prove presumption of conformity with the essential requirements of the R&TTE Directive 1999/5/EC: • EN60950-1 Safety of Information Technology Equipment • EN50385 Generic standard to demonstrate the compliance of electronic and electrical apparatus with the basic restrictions related to human exposure to electromagnetic fields (0 Hz - 300 GHz) • EN 300 328 Electromagnetic compatibility and Radio spectrum Matters (ERM);...
  • Page 67 This device is a 5GHz wideband transmission system (transceiver), intended for use in all EU member states and EFTA countries, except in France and Italy where restrictive use applies. In Italy the end-user should apply for a license at the national spectrum authorities in order to obtain authorization to use the device for setting up outdoor radio links and/or for supplying public access to telecommunications and/or network services.
  • Page 68 Français [French] Par la présente [nom du fabricant] déclare que l’appareil [type d’appareil] est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE. Italiano [Italian] Con la presente [nome del costruttore] dichiara che questo [tipo di apparecchio] è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.

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