EnGenius EWS385AP User Manual

EnGenius EWS385AP User Manual

Wireless tri-band indoor access point

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Business Solutions
User Manual
EWS385AP
version 1.0
Wireless Tri-Band Indoor Access Point

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Table of Contents
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Summary of Contents for EnGenius EWS385AP

  • Page 1 Business Solutions User Manual EWS385AP version 1.0 Wireless Tri-Band Indoor Access Point...
  • Page 2 IMPORTANT To install this Access Point please refer to the Quick Installation Guide included in the product packaging.
  • Page 3: Table Of Contents

    Table of Contents Chapter Product Overview........... Wireless MAC Filtering..............41 Key Features/Introduction............5 Chapter 8 Management............ 43 System Requirements / Package Contents ......6 Management VLAN Settings..........44 Advanced Settings............... 45 Technical Specifications............... 7 Physical Interface................9 Time Zone.................. 48 Auto Reboot Settings..............49 Chapter 2 Before You Begin ..........
  • Page 4: Chapter 1 Product Overview

    Chapter 1 Product Overview...
  • Page 5: Key Features/Introduction

    Features and specifications subject to change without notice. Trademarks and registered trademarks are the property of their respective owners. For United States of America: Copyright © 2019 EnGenius Technologies, Inc. All rights reserved.
  • Page 6: System Requirements / Package Contents

    • Web-browsing application (i.e. Edge, Internet Explorer, Chrome, Firefox, Safari, or another similar browser application) Package Contents The EWS385AP package contains the following items (all items must be in package to issue a refund): • EWS Inddor Access Point • Mounting Bracket (9/16’’ and 15/16’’’)
  • Page 7: Technical Specifications

    Technical Specifications - EWS385AP Internal Antenna Radio Specification - 2 x 2.4GHz antennas - 4 x 5GHz antennas Dual Concurrent Radio: Interface: -2.4GHz: 2400MHz ~ 2484MHz, - 2 x 10/100/1000Mbps Uplink Port with 802.3af/at PoE -Main 5GHz: 5725MHz~5850MHz - 1 x DC power connector...
  • Page 8 Technical Specifications - EWS385AP continued QoS: - Supports 802.11e/WMM Band Steering Mobility: - PMKSA support for fast roaming Security: - WEP encryption: 64/128/152-bit - WPA/WPA2 Enterprise/PSK - Hidden SSID - MAC address filtering (up to 50 MAC) - Client isolation...
  • Page 9: Physical Interface

    Physical Interface (EWS385AP) 1. LED Indicators: LEDs for Power, LAN-1, LAN-2, 2.4Hz, 5GHz-1, 5GHz-2, WAN. 2. Ceiling (Wall) Mount Hole: Using the provided hardware, the EWS385AP can be atached to a ceiling or wall. 3. Reset Button: Press and hold for over 10 seconds to reset to factory default settings.
  • Page 10: Chapter 2 Before You Begin

    Chapter 2 Before You Begin...
  • Page 11: Computer Settings

    Computer Settings Windows XP/Windows 7/Windows 8/Windows 10 1b. Move your mouse to the lower right hot corner to display the Charms Bar and select the Control Panel in In order to use the Access Point, you must first configure Windows 8 OS. the TCP/IPv4 connection of your Windows OS computer system.
  • Page 12 4. Select Internet Protocol Version 4 (TCP/IPv4) and then 2a. In Windows XP, click Network Connections. select Properties. 2b. In Windows 7/Windows 8/Windows 10, click View Network Status and Tasks in the Network and Internet section, then select Change adapter settings. 3.
  • Page 13 Note: Ensure that the IP address and Subnet mask are on the same subnet as the device. For example: AP IP address: 192.168.1.1 PC IP address: 192.168.1.2 – 192.168.1.255 PC Subnet mask: 255.255.255.0...
  • Page 14 Apple Mac OS X 4. In Configure IPv4, select Manually. 1. Go to System Preferences (Which can be opened in the 5. Enter an IP address that is different from the Access Applications folder or selecting it in the Apple Menu). Point and Subnet mask then press OK.
  • Page 15 Hardware Installation 1. Connect one end of a RJ45 Ethernet cable to the PoE In (LAN/Uplink) port on the rear of the Access Point. 2. Connect the other end of the RJ45 Ethernet cable to a PoE Ethernet switch or the PoE Out port on the PoE injector. 3.
  • Page 16: Mounting The Access Point

    Mounting the Access Point Using the provided hardware, the Access Point can be attached to a ceiling or wall. To attach the Access Point to a ceiling or wall using the mounting bracket A) Slide the ceiling mount base into the slot of this Access Point. Hold the Access Point with one hand to reach the other hand over the T-rail side of the bracket.
  • Page 17 Wall mount the Access Point Determine where the Access Point will be placed; mark the location for the two base plate mounting holes on the wall. Use the appropriate drill bit to drill a hole on each mark (1/3” or 8.1mm diameter; 1” or 26mm deep). Screw the anchors into the holes until they are flush with the wall.
  • Page 18: Chapter 3 Configuring Your Access Point

    Chapter 3 Configuring Your Access Point...
  • Page 19: Default Settings

    Configuring Your Access Point This section will show you how to configure the device 2. The default username and password are: admin. Once you have entered the correct username and using the web-based configuration interface. password, click the Login button to open the web- Default Settings based configuration page.
  • Page 20: Chapter 4 Building A Wireless Network

    Chapter 4 Building a Wireless Network...
  • Page 21: Access Point Mode

    The EWS385AP has the ability to operate in various modes. This chapter describes the operating modes of above three models. Access Point Mode In Access Point Mode, the EWS385AP behaves like a central connection for stations or clients that support IEEE 802.11a/b/ g/n networks.
  • Page 22: Ap Mesh Mode

    AP Mesh Mode Under the AP Mesh mode, the EWS385AP can be used as the central connection hub for station or clients that support IEEE 802.11 b/g/n network. Under this mode, the EWS385AP can be configured with the same Mesh SSID and security password in order to associate with other EWS385AP, as well as connect with clients under the same SSID and encryption signatures.
  • Page 23: Chapter 5 Overview

    Chapter 5 Overview...
  • Page 24: Overview

    Overview Save Changes VLAN ID Note: VLAN ID is only applicable in Access Point, WDS This page lets you save and apply the settings shown under AP or WDS BR mode. Unsaved changes list, or Revert the unsaved changes and revert to the previous settings that were in effect.
  • Page 25 • The LAN Information section shows the Local Area Network settings such as the LAN IP Address, Subnet mask, Primary DNS Address, Secondary DNS Address, status of DHCP client, and status of Spanning Tree protocol (STP). The Wireless LAN Information 2.4 GHz/5 GHz section shows wireless information such as Operation Mode, Frequency, and Channel.
  • Page 26: Connections

    Connections Realtime 2.4 GHz/5 GHz Connection List Click the connection link under the Overview menu displays Realtime the connection list of clients associated to the AP’s 2.4 The Realtime section contains the following options: GHz/5 GHz, along with the MAC addresses and signal CPU Loading: 3 minutes CPU loading percentage strength for each client.
  • Page 27 Traffic Loading: 2.4GHz and 5GHz and Ethernet port inbound and outbound traffic by current, average and peak time. Realtime Connection (Pkts): Overview on current active network connections. It displays UDP and TCP packets information and other connection status. UDP connections curve is in blue; TCP connection curve is in green;...
  • Page 28: Chapter 6 Network

    Chapter 6 Network...
  • Page 29: Basic/Ip Settings/Spanningtree Settings

    Basic IPv4/IPv6 Settings Primary/Secondary DNS: The primary/secondary DNS address for this device. This page allows you to modify the device’s IP settings. Save: Click Save to confirm the changes. Spanning Tree Protocol (STP) Settings This page allows you to modify the Spanning Tree settings. Enabling the Spanning Tree protocol will prevent network loops in your LAN network.
  • Page 30 bridge in the spanning tree does not send a hello packet for a long period of time, it is assumed to be inactive. Forward Delay: Specifies Bridge Forward Delay in seconds. Forwarding delay time is the time spent in each of the Listening and Learning states before the Forwarding state is entered.
  • Page 31: Chapter 7 2.4 Ghz & 5 Ghz Wireless

    Chapter 7 2.4 GHz & 5 GHz Wireless...
  • Page 32: Wireless Settings

    2.4GHz and 5GHz SSID, as welll as security settings Band Balance mode, the AP will steer dual band capable must be the same. EnGenius Band Steering supports client devices to 5GHz when the RSSI value of these client following advanced settings, devices on 5GHz radio is more than set one.
  • Page 33: 2.4 Ghz/5 Ghz Wireless Network

    Access Point on base stations and Access Points and is Client Bridge on Client Premise Equipements (CPE). Meanwhile, EnGenius outdoor devices also support WDS modes for peer to peer or peer to multi-peer connections. Wireless Mode: Scrow down this list to select wireless broadcasting standard on 2.4GHz and 5GHz frequency...
  • Page 34: Wireless Security

    Wireless Security ASCII: Regular Text (recommended) Hexadecimal Numbers (For advanced users) The Wireless Security section lets you configure the AP’s Key Length: Select the desired option and ensure that security modes wireless clients use the same setting. Your choices are 64, 128, and 152-bit password lengths.
  • Page 35 * Setting of WPA-PSK, WPA2-PSK and WPA-PSK Mixed (Pre-Shared Key): Encryption: You may select AES, TKIP or Both (TKIP+AES) to be the encryption type you would like. Please ensure that your wireless clients use the same settings. Passphrase: Wireless clients must use the same Key to * Setting of WPA-Enterprise &...
  • Page 36 Radius Secret: Enter the secret required to connect to the Radius server. Radius Accounting: Enable or disable accounting feature. Radius Accounting Server: Enter the IP address of the Radius accounting server. Radius Accounting Port Enter the port number used for connections to the Radius accounting server.
  • Page 37: Wireless Advanced

    Wireless Advanced Save: Click Save to confirm the changes. Wireless Traffic Shaping Traffic shaping regulates the flow of packets leaving an interface to deliver improved Quality of Service. Enable Traffic Shaping: Default is disable. You may check this option to enable Wireless Traffic Shaping per SSID. Download Limit: Specifies the wireless transmission speed used for downloading.
  • Page 38 Fast Roaming Enable the function to serve mobile client devices that roam from Access Point to Access Point. Some applications running on Client devices require fast re-association when they roam to a different Access Point Enable Fast Roaming: Enable or disable fast roaming Please enter the settings of the SSID and initialize the Security feature.
  • Page 39: Guest Network Settings

    Guest Network Settings Adding a guest network to allow visitors to use the internet Client Isolation: Click the appropriate radio button to allow without giving out your office or company wireless security. or prevent communication between client devices. You can add a guest network to each wireless network in IP address: The IP Address of this device.
  • Page 40: Rssi Threshold

    RSSI Threshold Enable : Enable the Fast Handover feature by ensuring that each client is served by at least one Access Point at any time. Access Points continuously monitor the connectivity quality of any client in their range and efficiently share this information with other Access Points in the vincinity of that client to coordinate which of them should serve the client best.
  • Page 41: Wireless Mac Filtering

    Wireless MAC Filtering Wireless MAC Filtering is used to allow or deny network access to wireless clients (computers, tablet PCs, NAS, ACL (Access Control List) Mode: Determines whether smartphones, etc.) according to their MAC addresses. You network access is granted or denied to clients whose MAC can manually add a MAC address to restrict permission to addresses appear in the MAC address table on this page.
  • Page 42 Wireless Advanced This page allows you to configure advanced wireless settings for the EWS550AP/EWS510AP/EWS511AP. It is Data Rate: Select a data rate from the drop-down list. The recommended that the default settings are used unless data rate affects throughput of data in the EAP1750H. the user has experience with more advanced networking The lower the data rate, the lower the throughput, though features.
  • Page 43: Chapter 8 Management

    Chapter 8 Management...
  • Page 44: Management Vlan Settings

    MGMT VLAN Settings Management VLAN Settings This page allows you to assign a VLAN tag to packets sent DHCP server supports the reconfigured VLAN ID and over the network. A VLAN is a group of computers on a then reconnect to this AP using the new IP address. network whose software has been configured so that they behave as if they were on a separate Local Area Network (LAN).
  • Page 45: Advanced Settings

    Advanced Settings SNMP Settings SNMP Enable/Disable: Enables or disables the SNMP feature. This page allows you to assign the Contact Details, Location, Contact: Specifies the contact details of the device. Community Name, and Trap Settings for a Simple Network Location: Specifies the location of the device. Management Protocol (SNMP).
  • Page 46 Email Alert Engine ID: Specifies the engine ID for SNMPv3. Apply Save: Click Apply Save to apply the changes. You can use the Email Alert feature to send messages to the configured email address when particular system CLI Settings events occur. Note: Do NOT use your personal email address as it can unnecessarily expose your personal email login credentials.
  • Page 47 Username: Enter the username for the email account that will be used to send emails. Password: Enter the password for the email account that will be used to send emails. SMTP Server: Enter the IP address or hostname of the outgoing SMTP server.
  • Page 48: Time Zone

    Time Zone Time Setting Manually Set Date and Time: Manually specify the This page allows you to set the internal clock of the AP. date and time. Synchorize with PC: Click this button to synchorize Date and time of this AP with the PC. Automatically Get Date and Time: Select Automatically Get Date and Time and check whether you wish to enter the IP address of an NTP server or...
  • Page 49: Auto Reboot Settings

    Auto Reboot Settings You can specify how often you wish to reboot the AP. Auto Reboot Setting: Enables or disables the Auto Reboot function. Timer: Select the day and enter the time you would like to reboot automatically. Save: Click Save to apply the changes.
  • Page 50: Wi-Fi Scheduler

    Wi-Fi Scheduler SSID Selection: Select a SSID from the drop-down list. Schedule Templates: Select a schedule template from the The Wi-Fi Scheduler can be created for use in enforcing drop-down list. rules. For example, if you wish to restrict web access to Mon-Fri from 3pm to 8pm, you could create a schedule Day(s): Place a checkmark in the boxes for the desired selecting Mon, Tue, Wed, Thu and Fri while entering a...
  • Page 51: Tools

    Tools Ping Test Parameters Start Ping: Click Start Ping to begin pinging the target device (via IP). This page allows you to analyze the connection quality of Traceroute Target: Enter the IP address or domain name the AP and trace the routing table to a target in the network. you wish to trace.
  • Page 52 Speed Test Parameters / LED Control LED Control This page allows you to implement speed test to realize Control LED on/off for Power, LAN interface, or 2.4 GHz/5 the throughput of a target DUT. GHz WLAN interface. Power: Enables or disables the Power LED indicator. Target IP / Domain Name: Enter an IP address or domain name you wish to impelement a speed test for realizing the LAN: Enables or disables the LAN LED indicator.
  • Page 53 Device Discovery This page allows you to discover devices from network for Operation Mode, IP Address, System MAC Address and Firmware version.
  • Page 54: Account/Firmware

    Account Firmware Firmware Upgrade This page allows you to change the AP username and password. By default, the username is: admin and the This page allows you to upgrade the firmware of the password is: admin. The password can contain from 0 to 12 alphanumeric characters and is case sensitive.
  • Page 55: Backup/Restore

    Backup/Restore Backup Setting: Click Export to save the current configured settings. This page allows you to save the current device Restore New Setting: To restore settings that have configurations. When you save your configurations, been previously backed up, click Browse, select the you also can reload the saved configurations into the file, and click Restore.
  • Page 56 User Setting Back Up Setting as Default: Click Backup to backup the user settings you would like to the device’s memory The function allows you to backup the current device for the default settings. configurations into the AP as the default value. If Restore to User Default: Click Restore to restore user extreme problems occur, or if you have set the AP settings to the factory standard settings.
  • Page 57: Log

    System Log Log type You may choose one of log types to display logs in the following window. The default log types is All. The AP automatically logs (records) events of possible interest in its internal memory. To view the logged information, click the Log link under the System Manager menu.
  • Page 58: Logout/Reset

    Logout Logout: Click Logout in Management menu to logout. Once you click reset button, you will see the options for reboot or restore this AP. Reboot the device: Click it to reboot this device. Please confirm again to logout the system or not. Restore to Factory Default: Click it to reset this device to factory default setting.
  • Page 59: Appendix

    Appendix...
  • Page 60: Fcc Interference Statement

    Appendix A Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 61: Ic Interference Statement

    Appendix B - IC Interference Statement Industry Canada Statement This device complies with RSS-247 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 62 FOR MOBILE DEVICE USAGE Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body. Pour l’utilisation de dispositifs mobiles) Déclaration d’exposition aux radiations: Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé.
  • Page 63: Ce Interference Statement

    Appendix C - CE Interference Statement Europe – EU Declaration of Conformity • EN60950-1 Safety of Information Technology Equipment • EN50385 Generic standard to demonstrate the compliance of electronic and electrical apparatus with the basic restrictions related to hu- man exposure to electromagnetic fields (0 Hz - 300 GHz) •...
  • Page 64 0560 This device is a 5GHz wideband transmission system (transceiver), intended for use in all EU member states and EFTA countries, except in France and Italy where restrictive use applies. In Italy the end-user should apply for a license at the national spectrum authorities in order to obtain authorization to use the device for setting up outdoor radio links and/or for supplying public access to telecommunications and/or network services.
  • Page 65 Français [French] Par la présente [nom du fabricant] déclare que l'appareil [type d'appareil] est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE. Italiano [Italian] Con la presente [nome del costruttore] dichiara che questo [tipo di appare- cchio] è...

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