Dell G15 5525 Service Manual
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Dell G15 5525 Service Manual

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Dell G15 5525
Service Manual
Regulatory Model: P105F
Regulatory Type: P105F009/P105F010
March 2022
Rev. A00

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  • Page 1 Dell G15 5525 Service Manual Regulatory Model: P105F Regulatory Type: P105F009/P105F010 March 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................5 Before working inside your computer..........................5 Before you begin ................................5 Safety instructions................................5 Electrostatic discharge—ESD protection........................6 ESD field service kit ................................6 Transporting sensitive components..........................7 After working inside your computer..........................7 Chapter 2: Removing and installing components................8 Recommended tools................................
  • Page 4 Handling swollen Lithium-ion batteries........................65 SupportAssist diagnostics...............................65 System diagnostic lights..............................66 Recovering the operating system..........................67 Backup media and recovery options..........................67 WiFi power cycle................................67 Drain residual flea power (perform hard reset)......................67 Chapter 6: Getting help and contacting Dell................69 Contents...

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...

  • Page 9: Major Components Of Your Computer

    Table 1. Screw list (continued) Component Screw type Quantity Screw image Power-adapter port M2x4 Power button M2x2 Type-C bracket M2x4 System board M2x4 USB board M2x4 Ethernet and audio board M2x2 ethernet and audio board M2x4 Power-button shield M2x2 Major components of your computer The following image shows the major components of your computer.

  • Page 10: Disassembly And Reassembly

    17. Power button NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 11: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 12 Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. Removing and installing components...
  • Page 13 NOTE: Loosening the two captive screws located in the front of the computer creates a gap which can be used to pry and lift the base cover off the palm-rest and keyboard assembly. 3. Starting from the left corner, use a plastic scribe to pry the base cover and to release the base cover from the tabs. Lift the base cover off the palm-rest and keyboard assembly.
  • Page 14 Steps 1. Connect the battery cable to the system board, if the battery cable had been previously disconnected. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 15: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 16 Steps 1. Disconnect the battery cable from the system board, if it is not previously disconnected. 2. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 17: Solid-State Drives

    About this task NOTE: For more information about Dell qualified solid-state drives supported by your computer, see Parts & Accessories at https://www.dell.com/support.. NOTE: Flash (update) the BIOS before upgrading to a Gen4 solid-state drive. The following image indicates the location of the solid-state drive 2230 and solid-state drive 2280 and provides a visual representation of the removal procedure.
  • Page 18 Steps 1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board. 2. Lift the thermal shield off the palm-rest and keyboard assembly. 3. Slide and lift the solid-state drive off the slot on the system board. Installing the solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 19 About this task If you want to replace your 2230 card with a 2280 card, see procedure to move the solid-state drive holder and then follow to the 2280 card installation steps below. If you want to replace your 2280 card with a 2230 card, see procedure to move the solid-state drive holder and then follow to the 2230 card installation steps below.
  • Page 20 3. Place the thermal shield on the solid-state drive. 4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board. 5. Replace the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board. Next steps 1.

  • Page 21: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the wireless card and provides a visual representation of the removal procedure. Steps 1.
  • Page 22 Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1.

  • Page 23: Memory Module

    2. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-card slot. 3. Align and place the wireless-card bracket on the wireless card. 4. Replace the screw (M2x4) to secure the wireless card to the USB board. Next steps 1.

  • Page 24: Touchpad

    Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure.
  • Page 25 3. Remove the battery. About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 2.

  • Page 26: Speakers

    Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly. 3. Replace the four (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 4.
  • Page 27 Steps 1. Note the routing of the cable that connects the left speaker to the right speaker and remove it from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. 2.

  • Page 28: Rear Cover

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.
  • Page 29 Steps 1. Remove the two screws (M2.5x5) that secure the rear cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M2x2) that secure the rear cover to the system board. 3. Push the rear cover away from the system board and lift it off the palm-rest and keyboard assembly. Installing the rear cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 30: Display Assembly

    Steps 1. Slide the rear cover towards the system board till it snaps into place. 2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2.5x5) that secure the rear cover to the palm-rest and keyboard assembly. 4.
  • Page 31 Steps 1. Peel the tapes that secure the antenna cables to the system board. 2. Note the routing of the antenna cable and display cable, and remove the antenna cables from the left fan. 3. Peel the tape and open the latch, and disconnect the display cable from the system board. Removing and installing components...
  • Page 32 4. Disconnect the camera cable from the system board. 5. Flip the computer over and place the computer on a clean and flat surface. 6. Remove the antenna cable and display cable from the routing guides on the palm-rest and keyboard assembly. 7.
  • Page 33 Steps 1. Align the screw holes on the display hinges with screw holes on the palm-rest and keyboard assembly and place the display assembly on the palm-rest and keyboard assembly. 2. Route the antenna cable and display cable through the routing guides on the palm-rest and keyboard assembly and to the top side of the computer and along the left of the power adapter port.

  • Page 34: Keyboard-Controller Board

    3. Replace eight screws (M2.5x4) that secure the display-assembly hinges to the palm-rest and keyboard assembly. 4. Turn the display assembly over. 5. Connect the camera cable to the system board. 6. Connect the display cable to the connector on the system board and close the latch to secure the cable. 7.

  • Page 35: Power-Adapter Port

    3. Remove the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly. 4. Life the keyboard-controller board off the palm-rest and keyboard assembly. Installing the keyboard-controller board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the installation procedure.
  • Page 36 3. Remove the rear cover. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the removal procedure. Steps 1. Remove the two screw (M2x4) on the power-adapter port-bracket that secures the power-adapter port to the palm-rest and keyboard assembly.

  • Page 37: System Board

    Steps 1. Place the power-adapter port into the slot and adhere the power-adapter port cable on the system board. 2. Connect the power-adapter port cable to the system board. 3. Align and place the power-adapter port bracket over the power-adapter port. 4.
  • Page 38 About this task The following image indicates the location of the system board and provides a visual representation of the removal procedure. Steps NOTE: Move in clock-wise direction to disconnect the cables from the system board. Remove the two (M2x4) screws that secures the Type-C bracket to the system board and lift the bracket off the system board.
  • Page 39 NOTE: After removing the screws, lift the system board from the top left and right sides of the heat sink. Ensure the connectors are released from the ports and pins on the left and right sides of your computer. NOTE: Place the system board on a clean and flat surface.
  • Page 40 Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. Make the appropriate changes again after you replace the system board.

  • Page 41: Fan And Heat-Sink Assembly

    NOTE: Move in clock-wise direction to connect the cables to the system board. 5. Align the screw holes on the Type-C bracket with the screw holes on the system board. 6. Replace the two (M2x4) screws that secures the Type-C bracket to the system board. 7.
  • Page 42 Steps 1. Turn the system board over. 2. Remove the six screws (M2x4) that secure the fan and heat-sink assembly to the system board. 3. Lift the fan and heat-sink assembly off the system board. Installing the fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 43: Usb Board

    Steps 1. Place the fan and heat-sink assembly on the system board and align the screw holes on the fan and heat-sink assembly with the screw holes on the system board. 2. Replace the six screws (M2x4) that secure the fan and heat-sink assembly to the system board. 3.
  • Page 44 2. Remove the base cover. 3. Remove the battery. 4. Remove the rear cover. 5. Remove the solid-state drive. 6. Remove the wireless card. 7. Remove the memory module. 8. Remove the system board. NOTE: System board can be removed with the fan and heat-sink assembly,ethernet and audio board, and USB board attached.

  • Page 45: Ethernet And Audio Board

    Steps 1. Align the screw holes on the USB board with the screw holes on the system board and insert the USB board in to the system board. 2. Replace the two screws (M2x4) that secure the USB board to the system board. Next steps 1.
  • Page 46 7. Remove the memory module. 8. Remove the system board. NOTE: System board can be removed with the fan and heat-sink assembly, ethernet and audio board, and USB board attached. Steps 1. Turn the system board over. 2. Remove the two screws (M2x4) that secure the ethernet and audio board to the system board. 3.

  • Page 47: Power Button

    Steps 1. Insert the ethernet and audio board at a 45 degree angle into the slot on the system board. 2. Align the screw holes on the ethernet and audio board with the screw holes on the system board. 3. Install the two screws (M2x4) that secure the ethernet and audio board to the system board. Next steps 1.
  • Page 48 About this task The following images indicate the location of the power button and provide a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x2) that secure the power-button shield to the palm-rest and keyboard assembly. 2.

  • Page 49: Palm-Rest And Keyboard Assembly

    Steps 1. Place the power button on the slot on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the power button to the palm-rest and keyboard assembly. 3. Align the screw holes on the power-button shield with the screw holes on the palm-rest and keyboard assembly. 4.
  • Page 50 10. Remove the wireless card. 11. Remove the speakers. 12. Remove the power adapter port. 13. Remove the power button. 14. Remove the system board. NOTE: System board can be removed with the fan and heat-sink assembly, ethernet and audio board, and USB board attached.
  • Page 51 Next steps 1. Install the fan and heat-sink assembly. 2. Install the board. 3. Install the board. 4. Install the system board. 5. Install the power button. 6. Install the power adapter port. 7. Install the speakers. 8. Install the wireless card.

  • Page 52: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 53: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 54: System Setup Options

    System setup options NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 4. System setup options—System information menu Overview BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 55 Table 4. System setup options—System information menu (continued) Overview dGPU Video Controller Displays the discrete graphics information of the computer. Video BIOS Version Displays the video BIOS version of the computer. Video Memory Displays the video memory information of the computer. Panel Type Displays the Panel Type of the computer.
  • Page 56 Table 6. System setup options—System Configuration menu (continued) System Configuration USB Configuration Enable Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Ports Enables or disables USB ports to be functional in an operating system environment.
  • Page 57 Table 8. System setup options—Security menu (continued) Security Default: OFF. Password Bypass Bypass the System (Boot) Password and the internal hard drive password prompts during a system restart. Default: Disabled. Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password without the need for admin password.
  • Page 58 Table 9. System setup options—Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using only validated boot software. Default: OFF. NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off.
  • Page 59 Table 12. System setup options—Power Management menu (continued) Power Management Default: Disabled. The system will not automatically power up. Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the below options to prevent AC power usage between certain times of each day. Default: Adaptive.
  • Page 60 Table 14. System setup options—POST Behavior menu (continued) POST Behavior Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds. Fastboot Configures the speed of the UEFI boot process. Default: Thorough. Performs complete hardware and configuration initialization during boot.

  • Page 61: System And Setup Password

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 62: Assigning A System Setup Password

    Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1.

  • Page 63: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 64: Updating The Bios In Linux And Ubuntu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 65: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 66: System Diagnostic Lights

    ● View error messages that indicate if problems were encountered during the test NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed. For more information, see SupportAssist Pre-Boot System Performance Check.

  • Page 67: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 68 5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 69: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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