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Dell G15 5511 Service Manual

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Dell G15 5511
Service Manual
Regulatory Model: P105F
Regulatory Type: P105F005
February 2022
Rev. A05

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Summary of Contents for Dell G15 5511

  • Page 1 Dell G15 5511 Service Manual Regulatory Model: P105F Regulatory Type: P105F005 February 2022 Rev. A05...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    After working inside your computer..........................7 Chapter 2: Removing and installing components................8 Recommended tools................................8 Screw list....................................8 Major components of G15 5511............................9 Base cover.................................... 11 Removing the base cover............................11 Installing the base cover.............................13 Solid-state drives................................15 Removing the solid-state drive in SSD slot one....................
  • Page 4 Handling swollen Lithium-ion batteries........................72 SupportAssist diagnostics............................... 72 System diagnostic lights..............................73 Recovering the operating system..........................74 Backup media and recovery options..........................74 WiFi power cycle................................74 Drain residual flea power (perform hard reset)......................74 Chapter 6: Getting help and contacting Dell................76 Contents...

  • Page 5: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...

  • Page 9: Major Components Of G15 5511

    Power-adapter port M2x4 Power button M2x2 Type-C bracket M2x4 System board M2x4 USB board M2x4 I/O board M2x4 Power-button shield M2x2 Major components of G15 5511 The following image shows the major components of your computer. Removing and installing components...
  • Page 10 18. Power button NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 11: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 12 Removing and installing components...

  • Page 13: Installing The Base Cover

    Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. NOTE: Loosening the two captive screws located in the front of the computer creates a gap which can be used to pry and lift the base cover off the palm-rest and keyboard assembly.
  • Page 14 Steps 1. Connect the battery cable to the system board, if the battery cable had been previously disconnected. Removing and installing components...

  • Page 15: Solid-State Drives

    2 slot is located at the bottom right corner of the system board. Both slots support M.2 2230 and M.2 2280 SSDs. NOTE: For more information about Dell qualified solid-state drives supported by your computer, see Parts & Accessories at https://www.dell.com/support.. NOTE: Flash (update) the BIOS before upgrading to a Gen4 solid-state drive.

  • Page 16: Installing The Solid-State Drive In Ssd Slot One

    Steps 1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board. 2. Lift the thermal shield off the palm-rest and keyboard assembly. 3. Slide and lift the solid-state drive off the slot on the system board. Installing the solid-state drive in SSD slot one Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 17 Steps 1. Align the notches on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3. Place the thermal shield on the solid-state drive. 4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board. 5.

  • Page 18: Removing The Solid-State Drive In Ssd Slot Two

    Removing the solid-state drive in SSD slot two Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Your computer has two solid-state drive slots. The solid-state drive 1 slot is located at the bottom left corner of the system board and the solid-state drive 2 slot is located at the bottom right corner of the system board.

  • Page 19: Installing The Solid-State Drive In Ssd Slot Two

    Steps 1. Remove the two screws (M2x4) that secure the thermal shield to the system board and the palm-rest and keyboard assembly. 2. Lift the thermal shield off the palm-rest and keyboard assembly. 3. Slide and lift the solid-state drive off the solid-state drive slot on the system board. Installing the solid-state drive in SSD slot two Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure.
  • Page 20 Steps 1. Align the notches on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the solid-state drive into the solid-state drive slot. 3. Place the solid-state drive bracket on the solid-state drive 4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board. 5.

  • Page 21: Procedure To Move The Screw Mount

    Procedure to move the screw mount About this task This computer supports two solid-state drive form factors: ● M.2 2230 ● M.2 2280 If you are replacing the solid-state drive of a different form factor other than the one removed, see the following procedure to move the location of the screw mount.

  • Page 22: Installing The Wireless Card

    Steps 1. Remove the screw (M2x4) that secures the wireless card to the USB board. 2. Lift the bracket that secures the wireless card to the system board. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 23 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 24: Memory Module

    Memory module Removing the memory module Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure.

  • Page 25: Battery

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 26: Removing The Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 27 About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1. At an angle, slide the battery into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 28: Touchpad

    Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure. Removing and installing components...

  • Page 29: Installing The Touchpad

    Steps 1. Remove the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Lift the touchpad bracket off the palm-rest and keyboard assembly. NOTE: After removing the touchpad, if the replacement touchpad is not installed immediately, replace the touchpad bracket to the palm-rest and key board assembly.
  • Page 30 Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the four (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 3. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly. 4.

  • Page 31: I/O Board

    I/O board Removing the I/O board - shipped with flexible printed circuit (FPC) Prerequisites For computers shipped with NVIDIA GeForce RTX 3060 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the I/O board on computers shipped with NVIDIA GeForce RTX 3060 and provides a visual representation of the removal procedure.

  • Page 32: Installing The I/O Board - Shipped With Flexible Printed Circuit (Fpc)

    7. Remove the wireless card. 8. Remove the memory module. 9. Remove the system board. NOTE: System board can be removed with the heat sink, I/O board, and USB board attached. About this task The following image indicates the location of the I/O board on computers shipped with NVIDIA GeForce RTX 3050, and NVIDIA GeForce RTX 3050 Ti and provides a visual representation of the removal procedure.
  • Page 33 Steps 1. Open the latch and connect the I/O board cable to the system board and close the latch. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Install the two screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. Next steps For computers shipped with NVIDIA GeForce RTX 3060 1.

  • Page 34: Speakers

    Steps 1. Align the screw holes on the I/O board with the screw holes on the system board. 2. Replace the two screws (M2x4) that secure the I/O board to the system board. 3. Turn the system board over. Next steps For computers shipped with NVIDIA GeForce RTX 3050, and NVIDIA GeForce RTX 3050 Ti 1.

  • Page 35: Installing The Speakers

    Steps 1. Note the routing of the cable that connects the left speaker to the right speaker and remove it from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. 2.

  • Page 36: Rear Cover

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 37: Installing The Rear Cover

    Steps 1. Remove the two screws (M2.5x5) that secure the rear cover to the palm-rest and keyboard assembly. 2. Remove the two screws (M2x2) that secure the rear cover to the system board. 3. Push the rear cover away from the system board and lift it off the palm-rest and keyboard assembly. Installing the rear cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 38: Display Assembly

    Steps 1. Slide the rear cover towards the system board till it snaps into place. 2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2.5x5) that secure the rear cover to the palm-rest and keyboard assembly. 4.
  • Page 39 Steps 1. Align the screw holes on the display hinges with screw holes on the palm-rest and keyboard assembly and place the display assembly on the palm-rest and keyboard assembly. 2. Route the antenna cable and display cable through the routing guides on the palm-rest and keyboard assembly and to the top side of the computer and along the left of the power adapter port.

  • Page 40: Removing The Display Assembly

    3. Replace eight screws (M2.5x4) that secure the display-assembly hinges to the palm-rest and keyboard assembly. 4. Turn the display assembly over. 5. Connect the display cable to the connector on the system board and close the latch to secure the cable. 6.
  • Page 41 Steps 1. Peel the tapes that secure the antenna cables to the system board. 2. Note the routing of the antenna cable and display cable, and remove the antenna cables from the left fan. 3. Peel the tape and open the latch, and disconnect the display cable from the system board. 4.

  • Page 42: Power-Adapter Port

    Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the rear cover. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the removal procedure.

  • Page 43: Installing The Power-Adapter Port

    Steps 1. Remove the two screw (M2x4) on the power-adapter port-bracket that secures the power-adapter port to the palm-rest and keyboard assembly. 2. Remove the power-adapter port-bracket from the power-adapter port. 3. Disconnect the power-adapter port-cable from the system board. 4.

  • Page 44: System Board

    Steps 1. Place the power-adapter port into the slot and adhere the power-adapter port cable on the system board. 2. Connect the power-adapter port cable to the system board. 3. Align and place the power-adapter port bracket over the power-adapter port. 4.
  • Page 45 7. Remove the wireless card. 8. Remove the memory module. About this task The following image indicates the connectors on your system board. 1. Display cable 2. Power-adapter port cable 3. Fan cable 4. I/O-board cable 5. Speaker cable 6. Keyboard cable 7.
  • Page 46 Steps 1. Remove the two (M2x4) screws that secures the Type-C bracket to the system board and lift the Type-C bracket off the system board. 2. Peel the tape that secures the display cable to the system board. 3. Open the latch and disconnect the display cable from the system board and place it on a flat and clean surface. Removing and installing components...
  • Page 47 4. Open the latch and disconnect the power-adapter port cable from the system board. 5. Disconnect the fan cable from the system board. 6. Open the latch and disconnect the I/O-board cable from the system board. 7. Disconnect the speaker cable from the system board. 8.

  • Page 48: Installing The System Board

    Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program. Make the appropriate changes again after you replace the system board.
  • Page 49 7. Keyboard backlit cable 8. Touchpad cable 9. 4 zone keyboard cable 10. Front LED light cable (optional) 11. Fan cable 12. Power-button cable The following image indicates the location of the system board and provides a visual representation of the installation procedure. Removing and installing components...

  • Page 50: Heat Sink

    Steps NOTE: Place the system board on a clean and flat surface. Replace the board, and heat sink. 2. Turn the system board over. 3. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. NOTE: Align the system board with the positioning pins on the palm-rest and keyboard assembly.
  • Page 51 CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 52: Installing The Heat Sink

    Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 53: Usb Board

    5. Install the solid-state drive 6. Install the rear cover 7. Install the battery. 8. Install the base cover. 9. Follow the procedure in After working inside your computer. USB board Removing the USB board Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 54: Installing The Usb Board

    Installing the USB board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the USB board and provides a visual representation of the installation procedure. Steps 1.

  • Page 55: Installing The Power Button

    2. Remove the base cover. 3. Remove the battery. 4. Remove the rear cover. 5. Remove the solid-state drive 6. Remove the solid-state drive 7. Remove the wireless card. 8. Remove the memory module. 9. Remove the system board. About this task The following images indicate the location of the power button and provide a visual representation of the removal procedure.

  • Page 56: Palm-Rest And Keyboard Assembly

    Steps 1. Place the power button on the slot on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the power button to the palm-rest and keyboard assembly. 3. Align the screw holes on the power-button shield with the screw holes on the palm-rest and keyboard assembly. 4.

  • Page 57: Installing The Palm-Rest And Keyboard Assembly

    9. Remove the wireless card. 10. Remove the memory module. 11. Remove the power-adapter port. 12. Remove the speakers. 13. Follow the procedure from step 1 to step 17 in Removing the system board. NOTE: System board can be removed with the heat sink and USB board attached. 14.
  • Page 58 Next steps 1. Install the power button. 2. Follow the procedure from step 2 to step 20 in Replacing the system board. 3. Install the speakers. 4. Install the power-adapter port. 5. Install the memory module. 6. Install the wireless card.

  • Page 59: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 60: Chapter 4: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 61: System Setup Options

    System setup options NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 4. System setup options—System information menu Overview BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 62 Table 4. System setup options—System information menu (continued) Overview dGPU Video Controller Displays the discrete graphics information of the computer. Video BIOS Version Displays the video BIOS version of the computer. Video Memory Displays the video memory information of the computer. Panel Type Displays the Panel Type of the computer.
  • Page 63 Table 6. System setup options—System Configuration menu (continued) System Configuration USB Configuration Enable Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Ports Enables or disables USB ports to be functional in an operating system environment.
  • Page 64 Table 8. System setup options—Security menu (continued) Security Default: OFF. Password Bypass Bypass the System (Boot) Password and the internal hard drive password prompts during a system restart. Default: Disabled. Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password without the need for admin password.
  • Page 65 Table 9. System setup options—Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using only validated boot software. Default: OFF. NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off.
  • Page 66 Table 12. System setup options—Power Management menu (continued) Power Management Default: Disabled. The system will not automatically power up. Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the below options to prevent AC power usage between certain times of each day. Default: Adaptive.
  • Page 67 Table 14. System setup options—POST Behavior menu (continued) POST Behavior Default: ON. Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds. Fastboot Configures the speed of the UEFI boot process. Default: Thorough. Performs complete hardware and configuration initialization during boot.

  • Page 68: System And Setup Password

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 69: Assigning A System Setup Password

    Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set. About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1.

  • Page 70: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 71: Updating The Bios In Linux And Ubuntu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 72: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 73: System Diagnostic Lights

    ● View error messages that indicate if problems were encountered during the test NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed. For more information, see SupportAssist Pre-Boot System Performance Check.

  • Page 74: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 75 5. Press and hold the power button for 20 seconds to drain the flea power. 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 76: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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