Troubleshooting; Computer Stops Responding - Lenovo 20J8 User Manual

Diagnosing problems with Lenovo Solution Center on the Windows 7 operating system
Notes:
• If you are using another Windows operating system rather than the Windows 7, you can find the latest
information about diagnostics for your computer at:
https://www.lenovo.com/diags
• If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save and
print the log files created by the program. You need the log files when you speak to a Lenovo technical
support representative.
Lenovo Solution Center enables you to troubleshoot and resolve computer problems. It combines diagnostic
tests, system information collection, security status, and support information, along with hints and tips for
optimal system performance.
When you are setting up your computer, the Lenovo Solution Center program prompts you to create
recovery media. You can use the recovery media to restore the storage drive to the factory default settings.
For more information, see "Creating and using recovery media" on page 97.
To run Lenovo Solution Center, see "Accessing Lenovo programs" on page 12.
For additional information, see the Lenovo Solution Center help system.
Diagnosing problems with Lenovo Vantage on the Windows 10 operating system
Note: If you are unable to isolate and repair the problem yourself after running Lenovo Vantage, save and
print the log files created by the program. You need the log files when you speak to a Lenovo technical
support representative.
Lenovo Vantage supports the hardware scan function. It combines diagnostic tests, system information
collection, security status, and support information, along with hints and tips for optimal system
performance. To run Lenovo Vantage, see "Accessing Lenovo programs" on page 12.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. You can get the latest technical information and download device
drivers and updates from the Lenovo Support Web site at:
https://support.lenovo.com
For additional information, see the Lenovo Vantage help system.

Troubleshooting

If your computer has an error, it typically displays a message or an error code, or makes a beep when you
turn it on. When you experience a problem, see the corresponding symptom and solution in this topic to try
to solve the problem by yourself.

Computer stops responding

Print these instructions now and keep them with your computer for reference later.
Problem: My computer is unresponsive (I cannot use the ThinkPad pointing device or the keyboard).
Solution: Do the following:
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