Lenovo ThinkPad 13 2nd Gen User Manual
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Lenovo ThinkPad 13 2nd Gen User Manual

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  • Page 1 ThinkPad 13 2nd Gen User Guide...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • “Important safety information” on page v The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/support Fourth Edition (September 2017) ©...

  • Page 3: Table Of Contents

    Operating environment ... . Lenovo programs ....Chapter 5. Security ..43 Accessing Lenovo programs .
  • Page 4 Lenovo Support Web site ..100 Chapter 7. Troubleshooting Calling Lenovo ... . . 100 computer problems ..63 Purchasing additional services .
  • Page 5 Appendix E. Notices ..119 Directive ....113 Appendix F. Trademarks ..121 © Copyright Lenovo 2016, 2017...
  • Page 6 ThinkPad 13 2nd Gen User Guide...

  • Page 7: Important Safety Information

    • Do not place the ac power adapter in contact with any part of your body while it is in use. • Never use it to warm your body. Prevent your computer from getting wet. To avoid spills and the danger of electrical shock, keep liquids away from your computer. © Copyright Lenovo 2016, 2017...

  • Page 8: Conditions That Require Immediate Action

    Or you might hear sounds like popping, cracking, or hissing. These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner. Or, they might indicate a ThinkPad 13 2nd Gen User Guide...

  • Page 9: Service And Upgrades

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 10: Power Cords And Power Adapters

    To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. viii ThinkPad 13 2nd Gen User Guide...

  • Page 11: Extension Cords And Related Devices

    Do not fully extend power cords in a way that will stress the cords. Be sure that the power outlet provides the correct voltage and current for the product you are installing. Carefully connect and disconnect the equipment from the electrical outlet. © Copyright Lenovo 2016, 2017...

  • Page 12: Power Supply Statement

    1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices. ThinkPad 13 2nd Gen User Guide...

  • Page 13: General Battery Notice

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 14: Notice For Non-Rechargeable Coin-Cell Battery

    The following statement applies to users in the state of California, U.S.A. California Perchlorate Information: Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate. Perchlorate Material - special handling may apply, See http://www.dtsc.ca.gov/hazardouswaste/ perchlorate ThinkPad 13 2nd Gen User Guide...

  • Page 15: Heat And Product Ventilation

    • Do not restrict or block any ventilation openings. • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). xiii © Copyright Lenovo 2016, 2017...

  • Page 16: Electrical Current Safety Information

    The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer. DANGER During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall. ThinkPad 13 2nd Gen User Guide...

  • Page 17: Liquid Crystal Display (Lcd) Notice

    2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
  • Page 18 ThinkPad 13 2nd Gen User Guide...

  • Page 19: Chapter 1. Product Overview

    29. Power button Press the power button to turn on the computer or put the computer into sleep mode. For information about how to turn off the computer, see “Frequently asked questions” on page 13. © Copyright Lenovo 2016, 2017...

  • Page 20: Left-Side View

    TrackPoint buttons TrackPoint pointing stick The keyboard contains the Lenovo-unique ThinkPad pointing devices. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “Using the ThinkPad pointing device” on page 18.

  • Page 21: Right-Side View

    To charge these devices when the computer is off or in hibernation mode, and the computer is not connected to ac power, do the following: 1. Start the Lenovo Companion program. See “Accessing Lenovo programs” on page 10. 2. Click Hardware Settings ➙ Power.
  • Page 22 USB-C connector. • Lenovo USB-C 45W AC Adapter and Lenovo USB-C 65W AC Adapter: Used to provide ac power to your computer and charge the battery. • Lenovo USB-C Dock: Used to connect your computer to computer accessories.

  • Page 23: Bottom View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Bottom view Emergency-reset hole Speakers...

  • Page 24: Important Product Information Labels

    • Green: connected to ac power (charging 90%–100%) • Yellow: connected to ac power (charging 1%–90%) • Off: not connected to ac power (no charging) Important product information labels This section provides information to help you locate the following labels: ThinkPad 13 2nd Gen User Guide...

  • Page 25: Machine Type And Model Label

    • Labels for the Windows operating systems Machine type and model label When you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service. The following illustration shows where to find the label that contains the machine type and model information of your computer.

  • Page 26: Labels For The Windows Operating Systems

    • Double data rate 4 (DDR4) small outline dual in-line memory module (SODIMM) Storage device • M.2 solid-state drive Display • Brightness control • Color display with Thin Film Transistor (TFT) technology • Display size: 337.8 mm (13.3 inches) ThinkPad 13 2nd Gen User Guide...

  • Page 27: Computer Specifications

    • Display resolution: 1920 x 1080 pixels or 1366 x 768 pixels, depending on the model • Multi-touch technology (available on some models) Keyboard • Backlight (available on some models) • Six-row keyboard • Function keys • ThinkPad pointing device (including the TrackPoint pointing device and trackpad with buttons) Connectors and slots •...

  • Page 28: Operating Environment

    2. If you do not find the program in the program list, search for the program in the search box. An introduction to Lenovo programs This topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.
  • Page 29 • Configure hardware settings. • Create and manage your Lenovo ID. This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer. Chapter 1...
  • Page 30 ThinkPad 13 2nd Gen User Guide...

  • Page 31: Chapter 2. Using Your Computer

    This chapter provides information to help you use the various features provided by your computer. Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 32: Getting Help About The Windows Operating System

    This topic provides instructions on how to use the multi-touch screen that is available on some models. Notes: • Your computer screen might look different from the following illustrations. • Depending on the program you use, some gestures might not be available. The following table introduces some frequently used gestures. ThinkPad 13 2nd Gen User Guide...
  • Page 33 Touch gesture (touch models Description only) Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options.

  • Page 34: Using The Special Keys

    • Gently wipe the screen using a top-down motion. Do not apply any pressure on the screen. Using the special keys Your computer has several special keys to help you work more easily and effectively. ThinkPad 13 2nd Gen User Guide...
  • Page 35 Windows key Press the Windows key to open the Start menu. For information about using the Windows key with other keys, see the help information system of the Windows operating system. Fn key When the Fn key is pressed for the first time, a Keyboard Manager panel is displayed. The panel contains instructions on how to switch between the F1–F12 function and the special function printed as an icon on each key.

  • Page 36: Using The Thinkpad Pointing Device

    • Open a keyboard setting page. Keyboard Manager is a submenu in the Lenovo Settings program. This submenu contains instructions on how to perform the following actions: The key invokes the function defined by yourself. If no function is defined, press this key to open the Cortana personal assistant.

  • Page 37: Thinkpad Pointing Device Overview

    ThinkPad pointing device overview The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. With the ThinkPad pointing device, you also can perform various touch gestures, such as rotating and zooming in or out. The ThinkPad pointing device consists of the following devices: TrackPoint pointing device Trackpad...

  • Page 38: Using The Trackpad

    The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. The trackpad can be divided into two zones: Left-click zone (primary-click zone) Right-click zone (secondary-click zone) ThinkPad 13 2nd Gen User Guide...

  • Page 39: Using The Trackpad Touch Gestures

    To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly. • Left-click Press the left-click zone to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action. •...

  • Page 40: Customizing The Thinkpad Pointing Device

    Notes: • Ensure that you use a cap with grooves as shown in the following illustration. • Depending on the model, your keyboard might look different from the illustration in this topic. ThinkPad 13 2nd Gen User Guide...

  • Page 41: Power Management

    Power management This section provides information about how to use ac power and battery power to achieve the best balance between performance and power management. Using the ac power adapter The power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically.
  • Page 42 Maximizing the battery life To maximize the life of the battery, do the following: • Enable the Lenovo Smart Health Charge in the BIOS menu. See “Config menu” on page 53. • Use the battery until the charge is depleted.
  • Page 43 If an unauthorized battery is installed, the following message is displayed: "The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system."...

  • Page 44: Managing The Battery Power

    1. Open Control Panel, view Control Panel by Category, and then click System and Security. 2. Click Administrative Tools. 3. Double-click Task Scheduler. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. ThinkPad 13 2nd Gen User Guide...

  • Page 45: Cabled Ethernet Connections

    4. From the left pane, select the task folder for which you want to enable the wake-up function. The scheduled tasks are displayed. 5. Click a scheduled task, and then click the Conditions tab. 6. Under Power, select Wake the computer to run this task. •...

  • Page 46: Using The Bluetooth Connection

    3. Slide the control for Airplane mode to turn it on or off. Using audio features Your computer is equipped with the following items: • Audio connector, 3.5 mm (0.14 inches) in diameter • Microphones • Speakers ThinkPad 13 2nd Gen User Guide...

  • Page 47: Using The Camera

    • Open the Start menu and then click Lenovo Companion ➙ Hardware Settings ➙ Display, Camera & Audio/Media. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.

  • Page 48: Using An External Display

    You can use an external display such as a projector or a monitor to give presentations or to expand your workspace. Your computer supports the following video resolution, if the external display also supports that resolution. ThinkPad 13 2nd Gen User Guide...
  • Page 49 • Up to 3840 x 2160 pixels / 30 Hz, with an external display connected to the HDMI connector For more information about the external display, see the manuals that come with it. Connecting an external display The wired display can be connected to a video connector such as the HDMI connector by a cable. Note: When you connect an external monitor, a video interface cable with a ferrite core is required.

  • Page 50: Traveling With Your Computer

    If you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling. To purchase travel accessories, go to: http://www3.lenovo.com/us/en/accessories-and-upgrades/c/ACCESSORY?menu-id=Accessories_Upgrades ThinkPad 13 2nd Gen User Guide...

  • Page 51: Chapter 3. Enhancing Your Computer

    This chapter provides instructions on how to use hardware devices to expand your computer capabilities. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.

  • Page 52: Thinkpad Usb-C Dock

    ThinkPad USB–C Dock The ThinkPad USB-C Dock provides quick and easy connections between your computer and computer accessories. Setting up the ThinkPad USB–C Dock To set up the ThinkPad USB-C Dock, do the following: ThinkPad 13 2nd Gen User Guide...

  • Page 53: Thinkpad Usb-C Dock Overview

    5. Connect one end of the Lenovo USB-C cable to the dock 6. Connect the other end of the Lenovo USB-C cable to the computer Before you use the dock with the computer, download and install the latest dock driver at: http://www.lenovo.com/support/docks...
  • Page 54 • Yellow: The dock is on. ac power connector: Connect the ac power adapter. Lenovo USB-C connector: Connect the Lenovo USB-C cable to the computer. VGA connector: Connect a VGA-compatible video device. USB 2.0 connectors: Connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

  • Page 55: Chapter 4. Accessibility, Ergonomic, And Maintenance Information

    This chapter provides information about accessibility, ergonomic, and cleaning and maintenance. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 56 1. Right-click an empty area of the desktop and then click Display settings ➙ Display. 2. Follow the instructions on the screen. Note: Setting a resolution too low might prevent some items from fitting on the screen. ThinkPad 13 2nd Gen User Guide...

  • Page 57: Ergonomic Information

    Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.

  • Page 58: Cleaning And Maintenance

    • Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). • Avoid placing any objects (including paper) between the display and the keyboard or the palm rest. • Do not open the display beyond 180 degrees. Otherwise, the computer hinge might get damaged. ThinkPad 13 2nd Gen User Guide...
  • Page 59 • Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug. • Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables. •...
  • Page 60 ThinkPad 13 2nd Gen User Guide...

  • Page 61: Chapter 5. Security

    The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password © Copyright Lenovo 2016, 2017...

  • Page 62: Setting, Changing, Or Removing A Password

    Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 63: Hard Disk Security

    Hard disk security To protect the computer from unauthorized security attacks, refer to the following tips to enhance security: • Set a power-on password as well as a hard disk password. For security, a longer password is recommended. • The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature.

  • Page 64: Using The Fingerprint Reader

    Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work correctly: • Scratching the surface of the reader with a hard, pointed object. ThinkPad 13 2nd Gen User Guide...

  • Page 65: Deleting Data From Your Storage Drive

    • Move the data to the Recycle Bin, and then empty the Recycle Bin. • Format your storage drive, using the software to initialize it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.

  • Page 66: Using Firewalls

    Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about your antivirus software, see the help system of your antivirus software.

  • Page 67: Chapter 6. Advanced Configuration

    8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 10. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 68: Installing Device Drivers

    Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals.

  • Page 69: Configuring Thinkpad Setup

    Configuring ThinkPad Setup The ThinkPad Setup program menu lists various items about system configuration. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password.

  • Page 70: Updating The Uefi Bios

    • ME Firmware Version • Machine Type Model • System-unit serial number • System board serial number • Asset Tag • CPU Type • CPU Speed • Installed Memory • UUID • MAC Address (Internal LAN) ThinkPad 13 2nd Gen User Guide...
  • Page 71 • Preinstalled operating system license • UEFI Secure Boot • OA3 ID • OA2 Config menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. Network • Wake On LAN Values: Disabled, AC only, AC and Battery Description: The network administrator can turn on a computer from a management console by using the Wake on LAN feature.
  • Page 72 ThinkPad Setup. Digital on ThinkPad corresponds to the VGA on your computer. Display on dock corresponds to the video connectors on a dock. • Shared Display Priority Values: Display on Onelink+, Display on USB Type-C ThinkPad 13 2nd Gen User Guide...
  • Page 73 Note: The battery will be automatically re-enabled when the ac power adapter is reconnected to the computer. • Lenovo Smart Health Charge Values: Disabled, Enabled Description: If you select Enabled, the computer enters a slow charge mode in the set time. The Smart Health Charge mode helps extend the battery operating life.
  • Page 74 Values: Disabled, Enabled Descriptions: Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup. To use this function, a supervisor password is required. • Password at Unattended Boot Values: Disabled, Enabled ThinkPad 13 2nd Gen User Guide...
  • Page 75 Descriptions: When this option is enabled, a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system. •...
  • Page 76 I/O Port Access Descriptions: Use this submenu to enable or disable the following hardware features: • Ethernet LAN • Wireless LAN • Bluetooth • USB connector • Memory module slot • Integrated camera • Microphone ThinkPad 13 2nd Gen User Guide...
  • Page 77 • Fingerprint reader • USB Type_C connector Internal Device Access • Internal Storage Tamper Detection Values: Disabled, Enabled Descriptions: When this option is enabled, removing any internal storage device when your computer is in sleep mode will be detected. If you remove the internal storage device while the computer is in sleep mode, the computer will shut down when you wake it up, and any unsaved data will be lost.
  • Page 78 • Boot Device List F12 Option Values: Disabled, Enabled Descriptions: If you enable this option, you can open the Boot Menu window by continuously pressing F12 when the computer is powered on. • Boot Order Lock Values: Disabled, Enabled ThinkPad 13 2nd Gen User Guide...

  • Page 79: Using System Management

    Descriptions: Enable this option to lock the boot device priority order. Restart menu Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary. • Exit Saving Changes Descriptions: Save the changes and restart the computer. •...
  • Page 80 2. Select Startup ➙ Network Boot. The boot device list is displayed. 3. Select a boot device to make it as the top boot priority. 4. Press F10 to save the settings and exit. You can press F9 to restore to the factory default settings. ThinkPad 13 2nd Gen User Guide...

  • Page 81: Chapter 7. Troubleshooting Computer Problems

    Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.

  • Page 82: Troubleshooting

    Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 10. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software.

  • Page 83: Spills On The Keyboard

    Spills on the keyboard Problem: I spill something on the computer. Solution: Because most liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits and damage your computer. To solve the problem, do the following: 1. Ensure that no liquid creates a short circuit between you and the ac power adapter (if in use). 2.

  • Page 84: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution.
  • Page 85 The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...

  • Page 86: Memory Module Problems

    4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed. 5. Run diagnostic programs. See “Diagnosing problems with Lenovo Companion” on page 63. Ethernet problems • Problem: My computer cannot connect to the network.

  • Page 87: Wireless-Lan Problem

    If you configured the adapter for full duplex, ensure that the switch port also is configured for full duplex. Setting a wrong duplex mode can degrade performance, cause data loss, or result in lost connections. – You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.

  • Page 88: Thinkpad Pointing Device Problems

    Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 50.

  • Page 89: Computer Screen Problems

    Computer screen problems • Problem: My screen keeps blanking when I do not want it to. Solution: Do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound ➙ Power Options. 3.

  • Page 90: External Monitor Problems

    1. Connect the external monitor to another computer to ensure that it works. 2. Reconnect the external monitor to your computer. 3. See the manual shipped with the external monitor to check the resolutions and refresh rates that are supported. ThinkPad 13 2nd Gen User Guide...
  • Page 91 – If the external monitor supports the same resolution as the computer display or a higher resolution, view output on the external monitor or on both the external monitor and the computer display. – If the external monitor supports a lower resolution than the computer display, view output on the external monitor only.

  • Page 92: Audio Problems

    For more information, see the help information system for Realtek HD Audio Manager. • Problem: Sound does not come from a headphone or a speaker, or the computer cannot record sounds. ThinkPad 13 2nd Gen User Guide...

  • Page 93: Fingerprint Reader Problems

    Solution: To switch from one device to another (for example, from a speaker to a headphone, or from an external microphone to a built-in microphone), do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2.

  • Page 94: Ac Power Adapter Problem

    Solution: Turn off the computer by pressing and holding the power button for four seconds or more. If the computer still does not respond, remove the ac power adapter and the battery. Power button problem Problem: The system does not respond, and I cannot turn off the computer. ThinkPad 13 2nd Gen User Guide...

  • Page 95: Boot Problems

    • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed. Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support – https://support.microsoft.com/ Sleep and hibernation problems •...

  • Page 96: Solid-State Drive Problem

    To open the Device Manager window, go to Control Panel and ensure that you view Control Panel by Category, and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. ThinkPad 13 2nd Gen User Guide...
  • Page 97 Refer to “Diagnosing problems with Lenovo Companion” on page 63 and run a diagnostic test of the USB connector. Chapter 7 Troubleshooting computer problems...
  • Page 98 ThinkPad 13 2nd Gen User Guide...

  • Page 99: Chapter 8. Recovery Information

    After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions. Note: Ensure that your computer is connected to ac power during the recovery process. © Copyright Lenovo 2016, 2017...

  • Page 100: Creating And Using A Recovery Usb Drive

    It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phone Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.

  • Page 101: Chapter 9. Replacing Devices

    1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup. 2. Select Config ➙ Power. The Power submenu is displayed. 3. Select Disable built-in battery and press Enter. © Copyright Lenovo 2016, 2017...

  • Page 102: Replacing The Base Cover Assembly

    3. Close the computer display and turn the computer over. 4. Remove the screw caps. 5. Loosen the screws that secure the base cover assembly. Pry up the latches as illustrated. Then remove the base cover assembly. ThinkPad 13 2nd Gen User Guide...
  • Page 103 6. Install the new base cover assembly in place. And then tighten the screws to secure the base cover assembly. 7. Install the screw caps. Chapter 9 Replacing devices...

  • Page 104: Replacing A Memory Module

    4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 84. 5. Open the latches on both sides of the memory slot at the same time , and then remove the memory module ThinkPad 13 2nd Gen User Guide...
  • Page 105 6. Insert the new memory module into the memory slot at an angle of about 20 degrees . Pivot the memory module downward until it snaps into place . Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily. 7.

  • Page 106: Replacing The M.2 Solid-State Drive

    6. Insert the new M.2 solid-state drive into the slot at an angle of about 20 degrees . Pivot the M.2 solid- state drive downward and install the screw to secure the M.2 solid-state drive ThinkPad 13 2nd Gen User Guide...

  • Page 107: Replacing The Speaker Assembly

    7. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 84. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Replacing the speaker assembly Before you start, read “Important safety information” on page v and print the following instructions. To replace the speaker assembly, do the following: 1.
  • Page 108 6. Remove the speaker assembly. 7. Install the new speaker assembly in place. ThinkPad 13 2nd Gen User Guide...

  • Page 109: Replacing The Coin-Cell Battery

    8. Then install the screws to secure the speaker assembly . Reattach the connector 9. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 84. 10. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the coin-cell battery Before you start, read “Important safety information”...
  • Page 110 If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.

  • Page 111: Replacing The Keyboard

    7. Reinstall the base cover assembly. See “Replacing the base cover assembly” on page 84. 8. Turn the computer over. Connect the ac power adapter and all cables to the computer. Attention: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program.
  • Page 112 3. Loosen the screws. 4. Pivot the keyboard slightly upward as shown by arrow until you can see the connectors on the bottom side of the keyboard. Then turn the keyboard over as shown by arrow ThinkPad 13 2nd Gen User Guide...
  • Page 113 5. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: 1. Attach the connectors, and then turn the keyboard over. Chapter 9 Replacing devices...
  • Page 114 3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward. ThinkPad 13 2nd Gen User Guide...
  • Page 115 4. Tighten the screws to secure the keyboard in place. 5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) to hide the latches of the keyboard frame under the keyboard bezel. Chapter 9 Replacing devices...
  • Page 116 6. Insert the flat end of the tool into the sides of the keyboard as shown to push the keyboard frame backward. Ensure that there is no gap between the keyboard frame and keyboard bezel. 7. Turn the computer over again. Connect the ac power adapter and all cables. ThinkPad 13 2nd Gen User Guide...

  • Page 117: Chapter 10. Getting Support

    • What is the serial number? Getting help and service If you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support...

  • Page 118: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 119: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of programs For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 120 ThinkPad 13 2nd Gen User Guide...

  • Page 121: Appendix A. Regulatory Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes that this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 122: Locating The Ultraconnect Wireless Antennas

    ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are. For computer models with an aluminum lid Wireless-LAN antenna (auxiliary) Wireless-WAN antenna (main) ThinkPad 13 2nd Gen User Guide...

  • Page 123: Wireless-Radio Compliance Information

    For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/support Appendix A. Regulatory information...

  • Page 124: Export Classification Notice

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 125: German Class B Compliance Statement

    Verträglichkeit von Geräten), bzw. der EMV EU Richtlinie 2014/30/EU, für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart.

  • Page 126: Japan Vcci Class B Compliance Statement

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. ThinkPad 13 2nd Gen User Guide...

  • Page 127: Appendix B. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: http://www3.lenovo.com/us/en/social_responsibility/product_recycling_program/...

  • Page 128: Japan Recycling Statements

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 129: Battery Recycling Information For The European Union

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 130: Battery Recycling Information For Taiwan

    You also can refer to the instructions provided in the user guide for your product. For proper collection and treatment, go to: http://www3.lenovo.com/us/en/social_responsibility/environment/ Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China ThinkPad 13 2nd Gen User Guide...

  • Page 131: Appendix C. Restriction Of

    For more information about Lenovo worldwide compliance on RoHS, go to: http://www.lenovo.com/rohs-communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules.
  • Page 132 ThinkPad 13 2nd Gen User Guide...
  • Page 133 Taiwan RoHS Appendix C. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 134 ThinkPad 13 2nd Gen User Guide...

  • Page 135: Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 136 4. Click the Power Management tab. 5. Clear the Allow this device to wake the computer check box. 6. Click OK. ThinkPad 13 2nd Gen User Guide...

  • Page 137: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 138 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

  • Page 139: Appendix F. Trademarks

    Appendix F. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Active Protection System Lenovo Lenovo logo ThinkPad ThinkPad logo TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
  • Page 140 ThinkPad 13 2nd Gen User Guide...

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