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Paper Feeding Problems
Paper Jams Inside the Product
Paper Ejection Problems
Parent topic:
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Make sure the paper cassette is inserted all the way in the printer.
• If paper does not feed correctly, remove and reload it in the cassette and adjust the edge guides.
Make sure the paper stack is not above the tab on the edge guides inside the cassette.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• Do not load more than the recommended number of sheets.
• Make sure your paper meets the specifications for your product.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the cassette printable side down.
• Follow any special loading instructions that came with the paper.
Parent topic:
Related references
Paper Loading Capacity
Paper Specifications
Paper Jams Inside the Product
Paper Ejection Problems
Related tasks
Loading Paper in the Cassette
Paper Jams Inside the Product
If you see a message that paper has jammed in the product, follow the on-screen instructions to locate
and remove the jammed paper.
Solving Problems
Solving Paper Problems
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