Two Year Limited Warranty; Coverage Information - Bertazzoni KCH36XV Installation Instructions Manual

EN
Please kindly register on our web site www.bertazzoni.com to validate your new product warranty
and help us to assist you better in case of any inconvenience.

TWO YEAR LIMITED WARRANTY

The warranties provided by Bertazzoni Spa in this statement apply exclusively to Bertazzoni
appliances and accessories sold as new products to the original owner by a Bertazzoni authori-
zed distributor, retailer, dealer or service center and installed in the United States and Canada.
The warranties provided in this statement are not transferable and have validity from the date of
installation.

COVERAGE INFORMATION

Bertazzoni Spa will repair or replace any component part which fails or proves defective due to
materials and/or workmanship within 2 years from the date of installation and under conditions of
normal residential use. Repair or replacement will be free of charge, including labor at standard
rates and shipping expenses. Repair service must be performed by a Bertazzoni Authorized Servi-
ce Center during normal working hours.
COSMETIC WARRANTY
Bertazzoni will cover parts showing cosmetic defects in material and workmanship for a period of
thirty (30) days from date of installation of the unit. This coverage will include scratches, stains,
surface imperfections on stainless steel, paint and porcelain, with the exclusion of slight differen-
ces in color due to materials and painting/enamelling technologies.
Exclusions are labor costs, B stock items, out- of- box appliances and display units.
HOW TO OBTAIN SERVICE
To obtain service please contact Bertazzoni Customer Service at the numbers below and make
sure to have model number, serial number, and date of purchase ready. This information will be
requested by our team and is crucial to speeding up resolution.
UNITED STATES https://us.bertazzoni.com/more/support
Phone: 866-905-0010
CANADA https://ca.bertazzoni.com/more/support
Phone : 800-361-0799
Save proof of original purchase or of original installation to establish warranty period. Copy of the
product serial tag is affixed to the back cover of the instruction manual.
WHAT IS NOT COVERED
1. The product used in any commercial/business application.
2. Repair service provided by other than a Bertazzoni authorized service agent.
3. Damage or repair service to correct service provided by an unauthorized agency or the use of
unauthorized parts.
4. Installation not in accordance with local electrical codes or plumbing codes.
5. Defects or damage due to improper storage of the product.
6. Defects or damage or missing parts on products sold out of the original factory packaging or
from displays.
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