Duke DQ GES-103 Operator’s Manual With Illustrated Parts List
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Duke DQ GES-103 Operator’s Manual With Illustrated Parts List

Duke DQ GES-103 Operator’s Manual With Illustrated Parts List

Soft serve twist freezer
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OPERATOR'S MANUAL
with Illustrated Parts List
H.C. Duke & Son, LLC.
SOFT SERVE
TWIST FREEZER
Model
GES-103
184560 — 1/18
P/N 184560 January 2018
Printed In U.S.A.

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  • Page 1 OPERATOR’S MANUAL with Illustrated Parts List SOFT SERVE TWIST FREEZER Model GES-103 184560 — 1/18 H.C. Duke & Son, LLC. P/N 184560 January 2018 Printed In U.S.A.
  • Page 3 Operator’s Manual for the Soft Serve Twist Freezer Model GES-103 All contents © Copyright 2018 H.C. Duke & Son, LCC, 2116 Eighth Avenue, East Moline, Illinois 61244...
  • Page 4 H.C. Duke & Son, LLC. DO NOT attempt to operate the GES-103 Twin Twist Soft Serve Freezer until you read and understand all safety messages and the operating instructions in this manual.
  • Page 5 Some freezers have more than one disconnect switch. Contact your IDQ authorized service representative or H.C. Duke & Son, LLC Service Department for original equipment parts. 6. Caution ..•...
  • Page 6 Safety Decal Locations Do not attempt to operate the freezer For factory service assistance, contact H. C. Duke & Son, LLC, Service Department until all safety precautions and operating by phone or FAX: instructions in this manual are read and understood.
  • Page 7 Twin Twist Soft Serve Freezer Model GES-103 Safety Decal Locations P/N HC165025 P/N HC165126 Hazardous rotating beater shaft. Do not operate unit with dispense head removed. Before removing dispense head: 1. Turn all control switches to "OFF", and 2. Disconnect all power supplies. Unit may have more than one power supply.

  • Page 8: Table Of Contents

    Twin Twist Soft Serve Freezer Model GES-103 Table of Contents Safety Decal Locations .............iv Introduction ............... 1 Note to Installer ............1 2.1 Uncrating and Inspection ..........2 2.2 Installation ..............3 2.3 Electrical Requirements ..........3 2.4 Electrical Connections ...........4 Specifications ............5 3.1 Particulars ..............5 3.2 Dimensions ..............6 3.3 Data Plate ..............6...

  • Page 9: Replacement Parts Part

    Twin Twist Soft Serve Freezer Model GES-103 Part II Replacement Parts Figure 1 Head Assembly ..........1 Figure 2 Beater Shaft Assembly .........2 Figure 3 Cabinet Parts ..........3 Figure 4 MTS—RMT Hose Assembly ......4 Figure 5 Mix Drawer ...........5 Figure 6 Mix Transfer System — RMT ......6 Figure 7 Switch Box ...........8 Figure 8 Spigot Switch Assemblies ......10 Figure 9 Capacitor &...

  • Page 11: Introduction

    Duke freezer. Phone_______________________ Your freezer will not compensate for or correct any assembly or priming errors or H.C. Duke & Son, LLC Service Dept. made during the initial start-up. Therefore for factory service assistance. it is extremely important to follow the...

  • Page 12: Uncrating And Inspection

    Twin Twist Soft Serve Freezer Model GES-103 Uncrating and Inspection CAUTION note the damage on the carrier’s freight Be sure to properly support bill and notify the carrier’s local agent the machine when removing immediately. Also note on the freight bill bolts and installing legs or 1.

  • Page 13: Installation

    Twin Twist Soft Serve Freezer Model GES-103 Installation not subjected to hot exhaust air from CAUTION other equipment. Anything blocking All materials and connections ventilation, (e.g. cone dispenser), will must conform to local reduce the efficiency of the freezer. requirements and be in compliance with the National 4.

  • Page 14: Electrical Connections

    Twin Twist Soft Serve Freezer Model GES-103 Electrical Connections 4. Electrical connections are made in CAUTION the junction boxes located mid-level To prevent accidental behind the right side panel. electrical shock, a positive earth ground is required. Important Set switch next to the connection box “UP”...

  • Page 15: Specifications

    Twin Twist Soft Serve Freezer Model GES-103 Specifications Particulars Always check and verify voltage and amperage on the data plate located on the back panel of each freezer. GES-103 Width-in./cm 26.125/66.36 Height-in./cm 69.875/177.48 Depth-in./cm 38.25/97.16 Weight-lbs./kg 850/386 Compressor (2) 2.5 H.P. /19000 BTUH 2.2 kw (Motor) 3.2 kw (Cooling) Compressor Cabinet (1)

  • Page 16: Dimensions

    Twin Twist Soft Serve Freezer Model GES-103 Dimensions The dimensions of the GES-103 are provided in Figure 3-1, below. 38.25" 26.125" 97.16 cm 66.36 cm AIR OUT TOP OF UNIT MUST BE KEPT CLEAR TO ALLOW AIR EXHAUST ELECTRICAL SERVICE CONNECTION 65.5"...

  • Page 17: Reference Information

    Twin Twist Soft Serve Freezer Model GES-103 Reference Information Fill in the following information below as soon as you receive the GES-103. (The item numbers—encircled, below— correspond with the callout numbers above.) IMPORTANT: Complete for reference: 1.) Model Number: ________________ 2.) Serial Number: ________________ 3.) Electrical Spec: Voltage __________ Phase _______ Hertz ___________...

  • Page 18: Virtual Quality Management System

    Twin Twist Soft Serve Freezer Model GES-103 Virtual Quality Management System (VQM) Terminology Beater Run: ...... This D.O.B. timer used to delay the beater motor after the refrigeration shuts down. Beater Run Range: 0 to 10 seconds Demand Run Comp: ..The D.O.B. timer used to delay the compressor when product is being drawn.
  • Page 19 Twin Twist Soft Serve Freezer Model GES-103 Virtual Quality Management System (VQM) Terminology (continued) Slope/Demand Slope: ..Utilizes a function within the system to watch the temperature change as the unit freezes a barrel. If utilizing the slope feature and the unit sees a lack of temperature change during freeze down, the unit will cycle off.

  • Page 20: Part Names And Functions

    Twin Twist Soft Serve Freezer Model GES-103 Part Names and Functions Figure 5-1 Head Assembly 184560...
  • Page 21 Twin Twist Soft Serve Freezer Model GES-103 Part Names and Functions (continued) The following descriptions apply to figure 5-1. The number preceding the part name corresponds to the number in the figure. HEAD: 10.) PLUG-AIR BLEED (BLEEDER ASSY.): Encloses the freezing cylinder and Seals the air bleed opening in the provides an opening for product to be dispensed.
  • Page 22 Twin Twist Soft Serve Freezer Model GES-103 Part Names and Functions (continued) Figure 5-2 Beater Shaft Assembly 184560...
  • Page 23 Twin Twist Soft Serve Freezer Model GES-103 Part Names and Functions (continued) The following descriptions apply to figure 5-2. The number preceding the part name corresponds to the number in the figure. BUSHING - CYLINDER: WASHER - SHAFT SEAL: Holds the beater in place at the front Holds the shaft seal o-ring.
  • Page 24 Twin Twist Soft Serve Freezer Model GES-103 Part Names and Functions (continued) RETAINER-AIR LINE CLAMP-SOFT HOSE PORT-AIR/MIX INLET HOSE-ASSY MIX BRAIDED AIR TUBE AIR METER COVER-MTS COVER-MTS HOSE-TRANSFER RED LINE SUPPORT-ROLLER BEARING AIR CURTAIN SWITCH ROLLER SHOE ARM-SWING CLAMP ROLLER-ASSY COMPLETE SHOE-SPRING KNOB-HAND MIX DRAWER...
  • Page 25 Twin Twist Soft Serve Freezer Model GES-103 Part Names and Functions (continued) The following descriptions apply to figure 5-3. The number preceding the part name corresponds to the number in the figure. SUPPORT - ROLLER BEARING: 13.) TUBE - ASSEMBLY MIX INLET: Holds roller assembly in place.

  • Page 26: Operator Controls

    Twin Twist Soft Serve Freezer Model GES-103 Operator Controls 6 7 8 LEFT RIGHT Figure 6-1 The following paragraphs describe the CAUTION operator controls. Refer to Fig. 6-1 for Test operation of the head numbered items in description. Note the switch prior to placing the left side controls operates the left side freezer in service.
  • Page 27 Twin Twist Soft Serve Freezer Model GES-103 Operator Controls (continued) 5. Left or Right side Control Indicator Left indicates controls for left side cylinder and hopper. “Right” Indicates controls for right side of freezer cylinder and hopper. 6. Mode of Operation Indicator There are three primary modes of operation: a.

  • Page 28: Operator Display Menus

    Twin Twist Soft Serve Freezer Model GES-103 Operator Controls (continued) 12 Power Switch See Figure 6-3 In the “ON” position, power is supplied to the beater motors. Use this position to operate the freezer. Select the ”OFF” position for disassembly and cleaning. See Operators Display Menu for use of this switch in recording cleaning cycles.
  • Page 29 Twin Twist Soft Serve Freezer Model GES-103 Operator Display Menus (continued) Below is a list of the menu categories that are displayed upon entering the Operator’s menu. Operator’s Menu Options • Basic Settings • Actual Temps • Event Log • Error Log •...
  • Page 30 Twin Twist Soft Serve Freezer Model GES-103 Operator Display Menus (continued) Statistics Cont. Center Spigot Spigot Hours Left & Right Barrel C Spigot Hours Comp. Starts Left & Right Barrel Comp. Hours Left & Right Barrel Beater Starts Left & Right Barrel Beater Hours Left &...
  • Page 31 Twin Twist Soft Serve Freezer Model GES-103 Operator Display Menus (continued) LEFT CABINET RIGHT Press to start Left Press to start Right Clean Mode Clean Mode CABINET LEFT RIGHT BEATER PUMP BEATER PUMP ON OFF ON OFF ON OFF ON OFF Press to turn left Press to turn left Press to turn right...

  • Page 32: Disassembly And Cleaning

    Twin Twist Soft Serve Freezer Model GES-103 Disassembly and Cleaning Safety Information Following these steps will assure that the system is depressurized. This freezer uses pressure to assure It is important that the freezer consistent product quality. It is important be disassembled, washed, for your safety that the freezer is lubricated and sanitized before...

  • Page 33: Cleaning Accessories

    Twin Twist Soft Serve Freezer Model GES-103 Cleaning Accessories The following accessories are necessary for cleaning, sanitizing, and disassembly/ assembly (Figure 8-1): 1. HC158009 Brush & HC158012 6. HC169374 Tool - O-ring Removal: HANDLE: 4 inch diameter and 27 Aids in removing o-rings from plunger, inch handle used to clean the shake head, air relief plug, and spindle.

  • Page 34: Disassembly Instructions

    Twin Twist Soft Serve Freezer Model GES-103 Disassembly Instructions CUP SEAL WASHER O-RING Figure 8-3 Shaft seal Figure 8-2 Your freezer is designed for cleaning CAUTION Make sure freezer is MTS pumps with or without Cabinet depressurized before refrigeration. Use the Cabinet proceeding.
  • Page 35 Twin Twist Soft Serve Freezer Model GES-103 Disassembly Instructions (continued) the drip tray and drip tray insert. pull tube off cylinder inlet and slide hose assembly out of roller support 5. (See figure 8-3.) Remove the cup housing. seals and o-rings from the plastic washers on the shaft seal assemblies.

  • Page 36: Cleaning Instructions

    Twin Twist Soft Serve Freezer Model GES-103 Cleaning Instructions NOTE: It is your responsibility to CAUTION be aware of, and conform to, the Electrical shock hazard. Do requirements for meeting federal, state, not splash water on switches and local laws concerning the frequency or allow water to flow onto of cleaning and sanitizing the freezer.
  • Page 37 Twin Twist Soft Serve Freezer Model GES-103 Cleaning Instructions (continued) c. the spigot o-ring grooves, nozzles, the shaft cup seals, plastic washers and o-rings as shown in figure 8-8. d. the air bleed plug o-ring grooves e. the beater shaft and the scraper blade pin holes, as shown in figure 8-9.
  • Page 38 Twin Twist Soft Serve Freezer Model GES-103 Cleaning Instructions (continued) 5. Remove the drip tray and insert. Wash in a warm dish detergent solution rinse with clear water and place in sanitizing solution for 5 minutes. 6. Cleaning with Mix Stored in remote Cooler - Wash the inside of cabinet walls with a warm dish detergent solution.

  • Page 39: Cleaning And Lubricating - Mts Assembly

    Twin Twist Soft Serve Freezer Model GES-103 8.3.1 Cleaning and Lubricating - MTS Assembly NOTE: Clean the shoe weekly or Important: when necessary. Do not interchange the Do not let shoe sit in sanitizing shoe with any other MTS shoes. solution or water.

  • Page 40: Assembly

    Twin Twist Soft Serve Freezer Model GES-103 Assembly CAUTION To avoid electrical shock or Correct assembly of the freezer is contact with moving parts, essential to prevent leakage of the make sure the control pad is product and damage to the freezer. You in the “OFF”...
  • Page 41 Twin Twist Soft Serve Freezer Model GES-103 Assembly (continued) Figure 9-4 Head Assembly 4. Insert the assembled beater shaft into 7. Place the extension or holding o-ring the cylinder by placing the rear blade (4) onto the spigots. Do not lubricate on the bottom of the cylinder.
  • Page 42 Important: 15. Refer to figure 9-6. Install the MTS Use original H. C. Duke transfer hose hose assembly by first placing the only. Your freezer will not operate clamp next to the braided hose, above properly with any other type of hose.
  • Page 43 Twin Twist Soft Serve Freezer Model GES-103 Assembly (continued) Important: 19. Insert sensor probe in to top cab wall Do not twist the hose assembly while and mix inlet housing. installing. 20. Insert the MTS cover over stud. Hose 16. Check to ensure the transfer hose clamps should be exposed.

  • Page 44: Start-Up Instructions

    Twin Twist Soft Serve Freezer Model GES-103 Start-up Instructions 10.1 Sanitizing IMPORTANT: CAUTION Do not use unapproved sanitizers Mix Transfer System will be or laundry bleach. These materials pressurized during operation. may contain high concentrations of Make sure all components and chlorine and will chemically attack fasteners are secure before freezer components.

  • Page 45: Priming

    Twin Twist Soft Serve Freezer Model GES-103 10.1 Sanitizing (continued) 8. When sanitizer flows out the bottom of 11. Leaving the spigots open, press L1 & the head, close the air bleed plugs. R1 keys to turn the beaters “OFF” and let the MTS force all possible sanitizer Important: out of the freezing cylinders.

  • Page 46: Dispensing Product

    Twin Twist Soft Serve Freezer Model GES-103 10.2 Priming (continued) 9. Press L2 & R2 keys to turn the MTS 11. Allow the MTS to fill the cylinder until pumps “ON” allowing the mix to push mix flows from the bottom of the air the remaining sanitizer from the bleed plug openings in the bottom of freezer.

  • Page 47: Closing Procedures

    Twin Twist Soft Serve Freezer Model GES-103 Closing Procedures 11.1 Draining Product At the end of each day of operation, the freezer must be rinsed, sanitized, and disassembled. The parts also must be washed, rinsed, sanitized, and prepared for reassembly. Your freezer is designed for cleaning 2.
  • Page 48 Twin Twist Soft Serve Freezer Model GES-103 11.1 Draining Product (continued) 4b) Cleaning with Mix Stored in 13. Insert the bag adapters into the remote Cooler Pull out shelf, transfer sanitizing solution. all bags to remote cooler for storage. 14. Place an empty container under the Mix must be handled according to dispense heads.
  • Page 49 Twin Twist Soft Serve Freezer Model GES-103 11.2 Night Switch Operation 1. In areas where health codes will allow, NOTICE the freezer may be switched to night The “night” mode operation is not mode operation. This will allow the to be used in lieu of proper cleaning freezer to cycle all night and maintain and sanitization procedures at the approximately 36°F (2.2°C) product in...

  • Page 50: General Information

    Twin Twist Soft Serve Freezer Model GES-103 General Information 12.1 Dairy Queen ® 1. Standard approved Dairy Queen 5. Check both the taste and smell of the ® weight is approximately 9.25 lbs. per mix, and thoroughly stir or agitate the gallon (1.1 kilograms per liter).

  • Page 51: Overrun

    .5 x 100 = 50% overrun overrun results in a grainy, heavy product. To correctly measure the overrun, take H. C. Duke and Son, LLC can provide a a pint container and adjust your scale to scale (part #HC158049) that is graduated zero with the container on the scale.

  • Page 52: Rerun

    For further information contact the 1. International Dairy Queen does not ® Service Department of H. C. Duke & permit the use of rerun. Son, LLC by phone at (309) 755-4553 or Rerun product is unable to accept (800) 755-4545.

  • Page 53: Routine Maintenance

    Twin Twist Soft Serve Freezer Model GES-103 Routine Maintenance H.C. Duke and Son, Inc. recommends the following schedule to help maintain your Model GES-103 Twin Twist Soft Serve Freezer in like-new operating condition. Take the time to learn and perform these routine procedures and receive in return many years of valuable service from your freezer.
  • Page 54 Twin Twist Soft Serve Freezer Model GES-103 Routine Maintenance ( continued) AS NEEDED (continued) WEEKLY 1. Carefully inspect all parts for wear, CAUTION including seals, O-rings, mix transfer Make sure the freezer tubes, and blades. is depressurized before proceeding. 2. Replace as required. a.
  • Page 55 Twin Twist Soft Serve Freezer Model GES-103 Routine Maintenance (continued) MONTHLY A. Testing the Head Switch The head switch feature is designed 3. Press the and “BEATER ON”. to prevent the beater shaft from being Look inside the cylinder at the rear accidentally activated.
  • Page 56 Both air and water cooled freezers have and make any necessary adjustments. an air condenser. The condenser fins need to be cleaned by your H.C. Duke & Son, LLC. Distributor to remove dirt, lint WARNING! Failure to properly maintain/clean your air condenser can cause premature compressor failure.
  • Page 57 Twin Twist Soft Serve Freezer Model GES-103 Routine Maintenance (continued) 1500 HOURS OF ANNUALLY OPERATION OR 6 MONTHS CAUTION To avoid electrical shock or contact with moving parts, make 1. Contact your service technician for sure all switches are in the the initial oil change of the gear “OFF”...
  • Page 58 Should you have any questions on items that are not included in this maintenance schedule, or problems where service assistance is needed, please call your local authorized service company or H. C. Duke & Son, LLC Service Department, for factory service at (800) 755-4545 or (309) 755-4553.

  • Page 59: Troubleshooting

    Twin Twist Soft Serve Freezer Model GES-103 Troubleshooting SAFETY This safety alert symbol identifies important personal safety messages in this manual. When you see this symbol, be alert to the possibility of personal injury. DO NOT attempt to continue until the safety precautions are thoroughly understood. CAUTION All maintenance and adjustments must be done by a qualified service technician.
  • Page 60 Install head properly. Replace head. Head not properly installed. o-ring if pinched. Unblock condenser or have cleaned Dirty or blocked condenser, restricted by your H.C. Duke & Son, LLC. air flow. Distributor. Dispensed product too Contact your Your local service soft.
  • Page 61 Twin Twist Soft Serve Freezer Model GES-103 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY 1. MTS pressure too low. 1. See MTS Troubleshooting Charts. Check product temperature. Should 2. Product too cold. be 18°F (-7.8°C). See Dispensed Product Product Too Hard. dispenses slowly out of Check air meter.
  • Page 62 Twin Twist Soft Serve Freezer Model GES-103 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Have condenser cleaned by your Dirty or blocked condenser, restricted local service company; lower air flow – high ambient temperature. ambient temperature. Thermostat cut-in point out of Contact your Your local service Poor or slow adjustment or malfunctioning.
  • Page 63 Twin Twist Soft Serve Freezer Model GES-103 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Spigot switch(es) defective or out of Contact your Your local service Compressor adjustment. company. and beater motor do not Contact your Your local service operate when 2.

  • Page 64: Mts Troubleshooting Tables

    Twin Twist Soft Serve Freezer Model GES-103 14.1 MTS Troubleshooting Tables PROBLEM PROBABLE CAUSE REMEDY Remove cover, clean inside MTS Mix leaks out around rollers with spray bottle Transfer hose worn or split. of MTS. provided. Install new hose. Do not twist hose.
  • Page 65 QUALITY PARTS condition — always contact PROTECT your H.C. Duke & Son, LLC. Distributor for replacement YOUR parts and maintenance INVESTMENT scheduling. NOTE: Contact your authorized H.C. Duke & Son, LLC. Distributor for instructions prior to warranty compressor replacement. 184560...

  • Page 66: Vqm Error Codes

    1. Faulty Wire 1. Check Communication cable has stopped receiving Connection between Main P.C. board and U.I. messages from the User board. (Contact H.C. Duke & Son Interface Factory Tech Support) 2.Programming Issue 2. Ensure U.I. Program version Action: System shut and Main P.C.
  • Page 67 If faulty replace, if thermistor tests o.k. check wire harness connections. If all connections are sound possibility of control board issue. (Contact H.C. Duke & Son for proper compressor oil charge) 9. Condenser Fan Motor 9. Replace Condenser fan motor...
  • Page 68 13. Moisture in system 13. Recover refrigerant, change filter drier, change compressor oil (Contact H.C. Duke & Son for proper compressor oil charge), Evacuate system to a minimum of 200 microns or less. Repeat if necessary 14.
  • Page 69 11. Moisture in System 11. Recover refrigerant, change filter drier, change compressor oil (Contact H.C. Duke & Son for proper compressor oil charge), Evacuate system to a minimum of 200 microns or less. Repeat if necessary...
  • Page 70 3. Program Issue 3. Ensure U.I. Program version mode: Cabinet is in time and Main P.C. Program Version are cycle mode and both compatible. (Contact H.C. Duke & Son cylinders remain off Factory Tech Support) HEAD SW Occurs when head 1.
  • Page 71 Main P.C. board (12VDC), Ohm relay control coil for proper resistance. Replace relay as needed. If 12 VDC is not detected Contact H.C. Duke & Son Factory Tech Support 5. Motor Failure 5. Check motor starting components, check motor for shorts to ground, check for proper winding resistance.
  • Page 72 If there is no temperature the condition has been change, condenser is fouled out and rectified. will need to be cleaned, or changed. If this condition is present, contact the H.C. Duke & Son Technical Support Line. 184560...
  • Page 73 & Son if charge amount is not stated on machine data Plate). Start system and check operation CLOCK CLOCK ERROR Contact H.C. Duke & Contact H.C. Duke & Son Technical ERROR Son Technical Support Support Line if this Problem exists. Line if this Problem Action: All timer...
  • Page 74 Twin Twist Soft Serve Freezer Model GES-103 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy POWER FAIL Displays Power Fail if 1. Main Incoming power 1. Check all main power connections, main power to system to unit was disrupted Transformer switch to 208 Volt for has failed 220Volt and below and 230 Volt for...
  • Page 75 Check continuity through relay been rectified. contacts to ensure proper operation. Repair any connections as needed. 4. Control board issue. 4. Contact H.C. Duke & Son Technical Support PUMP HI PSI Displays Pump Hi PSI 1. Pump control relay 1. Test to see if coil voltage is...
  • Page 76 Faulty to 0 psi and re-test unit. If unit continues to malfunction contact H.C. Duke & Son Technical Support. 8. Faulty Control Board 8. Contact H.C. Duke & Son Technical Support SHORT Displays SHORT when 1. Faulty wire 1. Check to ensure wires have not...
  • Page 77 Twin Twist Soft Serve Freezer Model GES-103 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy OPEN Displays OPEN when a 1. Faulty wire 1. Check to ensure Molex connectors thermistor has failed in connection are connected fully and that no wiring an open state.
  • Page 78 Connection connections as needed. put into freeze, and will remain in standby or off. 5. Program issue 5. Contact H.C. Duke & Son Technical Reset Method: Auto, Support once the condition has been rectified. 184560...
  • Page 79 U.I. Board for damaged pins; also check the communication cable for loose wires in the cable connector (Contact H.C. Duke & Son Factory Tech Support). If tested to the control board ground (Large aluminum plate on upper left side of Main Board) relay coil will read 12 VDC to ground and then zero VDC when activated, if tested across relay coil then it will read 0 VDC if sitting idle, and 12 VDC when activated.
  • Page 80 Keep your freezer in excellent QUALITY PARTS condition — always contact PROTECT your H.C. Duke & Son, LLC. YOUR Distributor for replacement INVESTMENT parts and maintenance scheduling. NOTE: Contact your authorized H.C. Duke & Son, LLC. Distributor for instructions prior to warranty compressor replacement.
  • Page 81 REPLACEMENT PARTS MANUAL with Illustrations SOFT SERVE TWIST FREEZER Model GES-103 184560-01 — 11/18 H.C. Duke & Son, LLC. P/N 184560-01 Novewmber 2018 Printed In U.S.A.
  • Page 83 The illustrations in this manual can be used as a reference for obtaining the correct part description and part number. All parts listed in the manual should be ordered through: H. C. Duke & Son, LLC 2116 - 8th Avenue East Moline, Illinois 61244...

  • Page 85: Figure 1 Head Assembly

    Twin Twist Soft Serve Freezer Model GES-103 Figure 1 Head Assembly Item Part No. Description * ....HC119915-01 ..Head - Assy. Dispense (Complete) 1 ....HC119913-01 ..Head - Assy. w/Actuator (Less Parts) 2 ....HC118641 .....Spigot - Assy. Side w/Handle 3 ....

  • Page 86: Figure 2 Beater Shaft Assembly

    Twin Twist Soft Serve Freezer Model GES-103 Figure 2 Beater Shaft Assembly Item Part No. Description 1 ....HC196079 ....Bushing - Cylinder 2 ....HC113438 .....Shaft - Assy. Beater 3 ....HC137334 .....Blade - Scraper Soft Serve 4* ....HC160500 .....O-Ring (Shaft Seal) 5* ....

  • Page 87: Figure 3 Cabinet Parts

    Twin Twist Soft Serve Freezer Model GES-103 Figure 3 Cabinet Parts Item Part No. Description 1 ....HC138783-01 ..Support - Roller Bearing 2 ....HC139751 .....Shoe - Roller M02079rev4 3 ....HC116009-01 ..Roller - Assy Complete 4 ....HC138836 .....Hose - Transfer Red 5 ....

  • Page 88: Figure 4 Mts-Rmt Hose Assembly

    Twin Twist Soft Serve Freezer Model GES-103 Figure 4 MTS—RMT Hose Assembly AIR METERS Meter No. Part No. HC163423 HC163424 HC163425 HC163426 HC163421 13.5 HC163421-05 HC163427 14.5 HC163427-05 HC163428 15.5 HC163428-05 HC163429 Item Part No. Description 16.5 HC163429-05 HC163430 1 ....HC199032 ....Duckbill - Inlet 17.5 HC163430-05 2 ....

  • Page 89: Figure 5 Mix Drawer

    Twin Twist Soft Serve Freezer Model GES-103 Figure 5 Mix Drawer Description BOM ID Qt y Description BOM ID Qt y HC162647-02 HC162137_WHEEL HC162647-01 HC141759 Item Part No. Description 1 ..........Slide Assembly - Drawer Left 2 ..........Slide - Drawer Right 3 ....

  • Page 90: Figure 6 Mix Transfer System - Rmt

    Twin Twist Soft Serve Freezer Model GES-103 Figure 6 Mix Transfer System — RMT (Breakdown) Use only original or authorized replacement parts with this freezer. Use of unapproved parts will void warranty. 184560...
  • Page 91 Twin Twist Soft Serve Freezer Model GES-103 Figure 6 Mix Transfer System — RMT (Parts) Item Part No. Description 1 ....HC121633 .....Faceplate - Assy MTS Liner Left 2 ....HC160093 .....Screw - TRPS 1/4 - 28X2 - 1/4 SST 3 ....
  • Page 92 Twin Twist Soft Serve Freezer Model GES-103 Figure 5 3PH Mix Transfer System - RMT (Breakdown) Use only original or authorized replacement parts with this freezer. Use of unapproved parts will void warranty. 184560...
  • Page 93 Twin Twist Soft Serve Freezer Model GES-103 Figure 5 3PH Mix Transfer System - RMT (Parts) Item Part No. Description * ....HC121634-02 ..MTS - Assy Cab Red Line/Relief Bisn (3 Ph) LH * ....HC121634-03 ..MTS - Assy Cab Red Line/Relief Bisn (3 Ph) RH 1 ....

  • Page 94: Figure 7 Switch Box

    Twin Twist Soft Serve Freezer Model GES-103 Figure 7 Switch Box (Breakdown) TOP VIEW FRONT VIEW Use only original or authorized replacement parts with this freezer. Use of unapproved parts will void warranty. 184560...
  • Page 95 Twin Twist Soft Serve Freezer Model GES-103 Figure 7 Switch Box (Parts) Item Part No. Description 1 ....HC121272 .....Box - Assy Electrical Weldment 2 ....HC150076 .....Contactor – 3P 25A 24V Coil BF25 3 ....HC150591 .....Block - Terminal 4 ....

  • Page 96: Figure 8 Spigot Switch Assemblies

    Twin Twist Soft Serve Freezer Model GES-103 Figure 8 Spigot Switch Assemblies Item Part No. Description * ....HC113903 .....Switch - Assy. Spigot (Side) 1 ....HC150456 .....Switch - Snap Button 2 ....HC160393 .....Washer - Flat #6 3 ....HC160392 .....Washer - Ext. Tooth #6 ZN 4 ....

  • Page 97: Figure 10 Ac Side/Back View

    Twin Twist Soft Serve Freezer Model GES-103 Figure 10 AC Side/Back View (Lower Cab) Item Part No. Description 1 ....HC121872 .....Kit - Cabinet Compressor w/Relay & Cap 2 ....HC121619 .....Condenser - Assy GES High Cap Includes: HC120151 ..Shroud Condenser HC155139 ..

  • Page 98: Figure 11 Wc Side/Back View

    Twin Twist Soft Serve Freezer Model GES-103 Figure 11 WC Side/Back View (Upper Section) 12 13 17 18 19 20 21 Item Part No. Description 1 ....HC155405 ....Cut Out - High Pressure 2 ....HC155701 ....Cut Out - Low Pressure 3 ....

  • Page 99: Figure 12 Panel Breakdown

    Twin Twist Soft Serve Freezer Model GES-103 Figure 12 Panel Breakdown Item Part No. Description 1 ....HC121649 .....Panel - Door 26 In AC = Air Cooled 2 ....HC121613 .....Air Curtain WC = Water Cooled 3 ....HC121609 .....Panel - Assy Front ACR = Air Cooled Remote 4 ....

  • Page 100: Figure 13 Panel Hardware & Decals

    Twin Twist Soft Serve Freezer Model GES-103 Figure 13 Panel Hardware & Decals Hardware for Panels Panel Screw Nut-Speed Spacer Nut-Speed on Frame Channel-Rear HC160048 HC160117 Dispense HC160076 HC159132 HC138456 Front HC160076 HC159132 HC159067 Rear HC160048 HC160114 HC138456 Side HC159219 HC160114 HC138456 HC160305...
  • Page 101 Twin Twist Soft Serve Freezer Model GES-103 Figure 14 Gear Reducer (Order by freezer serial number) Model — Wintwin HC153341 Wintwin 10 - 1 Ratio A and B Side Required Item Part No. Description Per Side 1 ....HC153014 .....Bearing - High Speed Cup 2 ea.

  • Page 102: Figure 15 Evaporator Mix Tube Assembly

    Twin Twist Soft Serve Freezer Model GES-103 Figure 15 Evaporator Mix Tube Assembly Item Part No. Description 1 ....HC160320 ..Screw - SKHC #10-24 x 1-3/4 SST 2 ....HC160166 ..Washer - Lock #10 ST 3 ....HC160556 ..Gasket - Mix Joint 4 ....

  • Page 103: Figure 16 Air Cooled Remote Condenser

    Twin Twist Soft Serve Freezer Model GES-103 Figure 16 Air Cooled Remote Condenser Item Part No. Description * ..HC116781-03 ..Condenser - Assy. 2 Hp Remote (Complete) 1 ..HC117207 ..Cover - Assy. Condenser 2 ..HC155101 ..Condenser - Air Rifled 3 ..HC138465 ..
  • Page 104 Twin Twist Soft Serve Freezer Model GES-103 Accessories Part No. Description HC137870 ..Adapter - Star/Spigot HC196103 ..Bottle - Wash HC158009 ..Brush - 4" Cylinder w/o Handle HC158018 ..Brush - 7/16" Dia 12" Overall Length HC158019 ..Brush - 9/16" Dia 30" Overall Length HC158026 ..
  • Page 105 Twin Twist Soft Serve Freezer Model GES-103 O-Ring Chart 184560...

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