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H. C. DUKE & SON, LLC 2116 - 8th Avenue • East Moline, Illinois 61244 OPERATOR’S MANUAL with Illustrated Parts List Twin Twist Soft Serve Freezer Models 957RMT 184957 — 1/16 H.C. Duke & Son, LLC. P/N 184957 January 2016...
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H.C. Duke & Son, LLC. DO NOT attempt to operate the 957RMT Twin Twist Soft Serve Freezer until you read and understand all safety messages and the operating instructions in this manual.
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DO NOT attempt to repair the freezer until the main power supply has been disconnected. Some freezers have more than one disconnect switch. Contact your IDQ authorized service representative or H.C. Duke & Son, LLC Service Department for original equipment parts. Caution ..•...
Safety Decal Locations Do not attempt to operate the freezer For factory service assistance, contact H. until all safety precautions and operating C. Duke & Son, LLC, Service Department instructions in this manual are read and by phone or FAX: understood.
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Twin Twist Soft Serve Freezer Model 957RMT Safety Decal Locations Hazardous rotating beater shaft. Do not operate unit with dispense head removed. Hazardous moving parts. Before removing dispense head, Machine starts automatically. 1. Turn all control switches to "OFF", and 2.
Twin Twist Soft Serve Freezer Model 957RMT Table of Contents Safety Decal Locations Introduction Note to Installer Uncrating and Inspection Installation Electrical Requirements Electrical Connections Specifications Particulars Dimensions Reference Information Installation Date WEEE (Waste Electrical and Electronic Equipment) Part Names and Functions Operator Controls Disassembly and Cleaning Cleaning Accessories...
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Twin Twist Soft Serve Freezer Model 957RMT viii 184957...
____________________________ Your freezer will not compensate for or Phone_______________________ correct any assembly or priming errors or H.C. Duke & Son, LLC Service Dept. made during the initial start-up. Therefore for factory service assistance. it is extremely important to follow the assembly and priming procedures ...
Twin Twist Soft Serve Freezer Model 957RMT Uncrating and Inspection note the damage on the carrier’s freight CAUTION bill and notify the carrier’s local agent Be sure to properly support the immediately. Also note on the freight bill machine when removing bolts and installing legs or casters.
Twin Twist Soft Serve Freezer Model 957RMT Installation are found on the bottom under the CAUTION compressor mounting area and are All materials and connections clearly tagged - “Water Inlet” and must conform to local “Water Waste”. A manual shut-off requirements and be in valve should be installed in the water compliance with the National...
Twin Twist Soft Serve Freezer Model 957RMT Electrical Connections Important CAUTION Set switch next to the connection To prevent accidental electrical box “UP” for 220-230v or “DOWN” shock, a positive earth ground for 208-219V. Failure to set switch to is required. proper voltage will cause damage to the electrical components and will void all warranties.
Twin Twist Soft Serve Freezer Model 957RMT Specifications Particulars Always check and verify voltage and amperage on the data plate located on the back panel of each freezer. 957RMT Width-in./cm 26/66 Height-in./cm 67.5/171 Depth-in./cm 36.5/93 Weight-lbs./kg 847/384 Compressor (2) 2 H.P. /9500 BTUH 1.5 kw (Motor) 2.8 kw (Cooling) Beater Motor (2)
Twin Twist Soft Serve Freezer Model 957RMT Dimensions The dimensions of the 957RMT are provided in Figure 3-1, below. Figure 3-1 Data Plate The data plate provides important Model: Ser.No: information that the operator should Volts record and have available for parts Wire: ASSEMBLED IN USA ordering, warranty inquiries, and...
Twin Twist Soft Serve Freezer Model 957RMT Reference Information Fill in the following information below as soon as you receive the 957RMT. (The item numbers—encircled, below—correspond with the callout numbers above.) IMPORTANT: Complete for reference: 1.) Model Number: __________________ 2.) Serial Number: __________________ 3.) Electrical Spec: Voltage ___________ Phase _______ Hertz ____________ 4.) Maximum Fuse Size: _____________...
Twin Twist Soft Serve Freezer Model 957RMT Part Names and Functions Figure 4-1 Head Assembly 184957...
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Twin Twist Soft Serve Freezer Model 957RMT Part Names and Functions (continued) The following descriptions apply to figure 4-1. The number preceding the part name corresponds to the number in the figure. 1.) HEAD: Encloses the freezing cylinder 10.) PLUG-AIR BLEED (BLEEDER ASSY.): Seals the air bleed and provides an opening for product opening in the head when closed.
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Twin Twist Soft Serve Freezer Model 957RMT Part Names and Functions (continued) Figure 4-2 Beater Shaft Assembly 184957...
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Twin Twist Soft Serve Freezer Model 957RMT Part Names and Functions (continued) The following descriptions apply to figure 4-2. The number preceding the part name corresponds to the number in the figure. 1.) BUSHING - CYLINDER: Holds the 5.) WASHER-SHAFT SEAL: Holds the beater in place at the front of the shaft seal o-ring.
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Twin Twist Soft Serve Freezer Model 957RMT Part Names and Functions (continued) CLAMP-SOFT HOSE O-RING AIR METER PORT-AIR/MIX INLET TUBE-AIR CLIP-TUBE RETAINER RETAINER-AIR TUBE CLAMP-SOFT HOSE HOSE-MIX BRAIDED CLAMP-SOFT HOSE SUPPORT-ROLLER BEARING HOSE-TRANSFER RED LINE ROLLER-ASSY COMPLETE ARM-SWING CLAMP SHOE-ROLLER SHOE-SPRING 18 KNOB-HAND COVER-MTS...
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Twin Twist Soft Serve Freezer Model 957RMT Part Names and Functions (continued) The following descriptions apply to figure 6-3. The number preceding the part name corresponds to the number in the figure. SUPPORT - ROLLER BEARING: Holds roller assembly in place. SHOE - ROLLER: Provides an opening to insert the mix transfer hose.
Twin Twist Soft Serve Freezer Model 957RMT Operator Controls Refer to figure 5-1 on the following CAUTION page for location of these controls and Test operation of the head indicators on the 957RMT. switch prior to placing the freezer in service. NOTE: The dispense head must be in See Section 11, Routine place before the freezer will operate.
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To restart properly, turn the product temperature, overrun and selector switch to “OFF”, wait 2-3 minutes, voltage. Contact H.C. Duke & Son, then depress the red reset button and turn Inc. or your local refrigeration service company.
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Twin Twist Soft Serve Freezer Model 957RMT Operator Controls (continued) 6. Pilot Lights These lights indicate when the beater A. Amber — this light indicates motor and compressor are operating the beater motor is operating. together or independently. B. Red — this light indicates the compressor is operating.
Twin Twist Soft Serve Freezer Model 957RMT Disassembly and Cleaning Safety Information 5. Inside the refrigerated cabinet, remove the MTS cover, loosen the This freezer uses pressure to assure shoe clamp hand knob, swing back consistent product quality. It is important the shoe clamp and swing open for your safety that the freezer is the roller shoe on both mix transfer...
Twin Twist Soft Serve Freezer Model 957RMT Cleaning Accessories The following accessories shipped with the freezer are necessary for cleaning, sanitizing, and disassembly/assembly (Figure 7-1): HC158009 BRUSH HC169374 TOOL - O-RING HC158012 HANDLE: 4 inch REMOVAL: Aids in removing o-rings diameter and 27 inch handle used to from plunger, head, air relief plug, clean the shake cylinder.
Twin Twist Soft Serve Freezer Model 957RMT Disassembly Instructions CUP SEAL WASHER O-RING Figure 7-3 Shaft seal Figure 7-2 1. If there is product in the freezer, refer CAUTION to Sec. 9 Closing Procedures, 9.1 To avoid electrical shock or Draining Product.
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Twin Twist Soft Serve Freezer Model 957RMT Disassembly Instructions (continued) 7. Remove mix tanks, covers, and low mix probes. 8. Remove the MTS hose assemblies form the Mix Transfer Systems as follows (figure 7-4): a. remove cover, b. loosen the hand knob, c.
Twin Twist Soft Serve Freezer Model 957RMT Cleaning Instructions NOTE: It is your responsibility to be CAUTION aware of, and conform to, the Electrical shock hazard. Do requirements for meeting federal, not splash water on switches state, and local laws concerning the or allow water to flow onto frequency of cleaning and sanitizing electrical components inside...
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Twin Twist Soft Serve Freezer Model 957RMT Cleaning Instructions (continued) d. the air bleed plug o-ring grooves e. the beater shaft and the scraper blade pin holes, as shown in figure 6-6. Important: Do not leave parts in sanitizer for longer than 15 minutes.
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Twin Twist Soft Serve Freezer Model 957RMT 7.3.1 Cleaning and Lubricating - MTS Assembly NOTE: Clean the shoe weekly or when Important: necessary. Do not interchange the shoe Do not let shoe sit in sanitizing with any other MTS shoes. solution or water.
Twin Twist Soft Serve Freezer Model 957RMT Assembly Correct assembly of the freezer is CAUTION essential to prevent leakage of the To avoid electrical shock or product and damage to the freezer. You contact with moving parts, will need an approved lubricant (such as make sure all switches are in Lubri-Film Plus).
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Twin Twist Soft Serve Freezer Model 957RMT Assembly (continued) Figure 8-4 Head Assembly 4. Insert the assembled beater shaft into 7. Place the extension or holding o-ring the cylinder by placing the rear blade (4) onto the spigots. Do not lubricate on the bottom of the cylinder.
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15. Insert the duckbill valve into the Important: bottom of the pickup tube. Push until Use original H. C. Duke transfer hose the two ribs are completely inserted. only. Your freezer will not operate properly with any other type of hose.
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Twin Twist Soft Serve Freezer Model 957RMT Assembly (continued) 16. Check to ensure the transfer hose 20. Insert the MTS cover over stud. Hose is straight and centered on the roller clamps should be exposed. Tighten assembly by observing the locating cover knob.
Twin Twist Soft Serve Freezer Model 957RMT Start-up Instructions Sanitizing 2. Wash and sanitize your hands and CAUTION forearms. Mix Transfer System will be pressurized during 3. Clean the interior mix tank walls, the operation. Make sure all underside of the tank covers and low components and fasteners mix probes with sanitizer liquid and are secure before start-up.
Twin Twist Soft Serve Freezer Model 957RMT Sanitizing (continued) 12. Leaving the spigots open, place the 13. Place the MTS pump switches to selector switches to “OFF” and let the “OFF”. MTS force all possible sanitizer out of 14. Remove the pickup tubes, holding the the freezing cylinders.
Twin Twist Soft Serve Freezer Model 957RMT Dispensing Product 1. To dispense product, grasp the spigot NOTE: For shakes, large sundaes, floats handle, hold the container which is to and other similar products, this practice be filled with product below the spigot, of drawing off a small amount into a and slowly open the spigot until separate container is not necessary and...
Twin Twist Soft Serve Freezer Model 957RMT Closing Procedures 10.1 Draining Product At the end of each day of operation, the freezer must be rinsed, sanitized, and disassembled. The parts also must be washed, rinsed, sanitized, and prepared for reassembly. To remove frozen product from the 6.
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Twin Twist Soft Serve Freezer Model 957RMT 10.1 Draining Product (continued) 10. Very slowly open the spigots and 18. Slowly open the spigots and allow the dispense the cold water. Follow MTS to push the sanitizer out of the with a container of warm water and cylinders.
Twin Twist Soft Serve Freezer Model 957RMT General Information 11.1 Dairy Queen ® Standard approved Dairy Queen ® 5. Check both the taste and smell mix weight is approximately 9.25 of the mix, and thoroughly stir or lbs. per gallon (1.1 kilograms per agitate the mix prior to use.
To correctly measure the overrun, take a pint container and adjust your scale to H. C. Duke and Son, LLC can provide a zero with the container on the scale. Fill scale (part #HC158049) that is graduated the container with liquid product even with in overrun percentage.
For further information contact the International Dairy Queen does not ® Service Department of H. C. Duke & permit the use of rerun. Son, LLC by phone at (309) 755-4553 or Rerun product is unable to accept (800) 755-4545.
Twin Twist Soft Serve Freezer Model 957RMT 11.7 Overrun Chart Net. Wt. Net. Wt. 1 Pint of 1 Pint of Percentage Frozen Frozen Dairy Queen Dairy Queen Overrun In Ounces In Grams 13.7 388.4 13.6 385.5 13.5 382.7 13.4 379.9 13.3 13.2 374.2...
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Twin Twist Soft Serve Freezer Model 957RMT Routine Maintenance H.C. Duke and Son, Inc. recommends the following schedule to help maintain your Model 957RMT Twin Twist Soft Serve Freezer in like-new operating condition. Take the time to learn and perform these routine procedures and receive in return many years of valuable service from your freezer.
Twin Twist Soft Serve Freezer Model 957RMT Routine Maintenance ( continued) WEEKLY AS NEEDED (continued) 1. Carefully inspect all parts for CAUTION wear, including seals, O-rings, mix Make sure the freezer transfer tubes, and blades. is depressurized before proceeding. 2. Replace as required. a.
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Twin Twist Soft Serve Freezer Model 957RMT Routine Maintenance (continued) MONTHLY Testing the Head Switch The head switch feature is designed 5. Turn the selector switch to the to prevent the beater shaft from being “CLEAN” position. accidentally activated. It is essential 6.
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Both air and water cooled freezers have an air condenser. The condenser fins need to be cleaned by your H.C. Duke & Son, LLC. Distributor to remove dirt, lint and dust. WARNING! Failure to properly maintain/clean your air condenser can cause premature compressor failure.
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Twin Twist Soft Serve Freezer Model 957RMT Routine Maintenance (continued) 1500 HOURS OF ANNUALLY OPERATION OR 6 MONTHS CAUTION To avoid electrical shock or 1. Contact your service technician contact with moving parts, for the initial oil change of the gear make sure all switches are reducer.
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Should you have any questions on items that are not included in this maintenance schedule, or problems where service assistance is needed, please call your local authorized service company or H. C. Duke & Son, LLC Service Department, for factory service at (800) 755-4545 or (309) 755-4553.
Twin Twist Soft Serve Freezer Model 957RMT Troubleshooting SAFETY This safety alert symbol identifies important personal safety messages in this manual. When you see this symbol, be alert to the possibility of personal injury. DO NOT attempt to continue until the safety precautions are thoroughly understood. CAUTION All maintenance and adjustments must be done by a qualified service technician.
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Install head properly. Replace o-ring head. 2. Head not properly installed. if pinched. Unblock condenser or have cleaned Dirty or blocked condenser, restricted air by your H.C. Duke & Son, LLC. flow. Distributor. Dispensed product too Contact your Your local service soft.
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Twin Twist Soft Serve Freezer Model 957RMT Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY 1. MTS pressure too low. 1. See MTS Troubleshooting Charts. Check product temperature. Should 2. Product too cold. be 18°F (-7.8°C). See Dispensed Product Product Too Hard. dispenses slowly out of Check air meter.
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Twin Twist Soft Serve Freezer Model 957RMT Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Have condenser cleaned by your Dirty or blocked condenser, restricted air local service company; lower ambient flow – high ambient temperature. temperature. Thermostat cut-in point out of adjustment Contact your Your local service Poor or slow or malfunctioning.
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Twin Twist Soft Serve Freezer Model 957RMT Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Spigot switch(es) defective or out of Contact your Your local service Compressor and adjustment. company. beater motor do not operate when Contact your Your local service 2.
Twin Twist Soft Serve Freezer Model 957RMT 13.1 Compressor/Condensing Circuit Troubleshooting Tables Contact your Your local service 1. Dirty condenser. company. Contact your Your local service 2. Shortage of refrigerant. company. Unit operates long or Contact your Your local service continuously.
Twin Twist Soft Serve Freezer Model 957RMT 13.1 MTS Troubleshooting Tables PROBLEM PROBABLE CAUSE REMEDY Remove cover, clean inside MTS Mix leaks out of around rollers with spray bottle 1. Transfer hose worn or split. MTS. provided. Install new hose. Do not twist hose.
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QUALITY PARTS condition — always contact PROTECT your H.C. Duke & Son, LLC. Distributor for replacement YOUR parts and maintenance INVESTMENT scheduling. NOTE: Contact your authorized H.C. Duke & Son, LLC. Distributor for instructions prior to warranty compressor replacement. 184957...
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REPLACEMENT PARTS MANUAL with Illustrations SOFT SERVE FREEZER Model 957RMT 184560-01 - 1/16 H.C. Duke & Son, LLC. P/N 184560-01 January 2016 Printed In U.S.A.
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All parts listed in the manual should be ordered through: H. C. Duke & Son, LLC 2116 - 8th Avenue East Moline, Illinois 61244...
Twin Twist Soft Serve Freezer Model 957RMT Figure 12 Gear Reducer (Order by freezer serial number) Model — Wintwin HC153341 Wintwin 10 - 1 Ratio A and B Side Required Item Part No. Description Per Side 1 ..HC153014 ..Bearing - High Speed Cup ......2 ea. 2 ..
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