Duke DQ GEN-102 Operator’s Manual With Illustrated Parts List
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Duke DQ GEN-102 Operator’s Manual With Illustrated Parts List

Duke DQ GEN-102 Operator’s Manual With Illustrated Parts List

Twin twist soft serve freezer
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H. C. DUKE & SON, LLC
2116 - 8th Avenue • East Moline, Illinois 61244
OPERATOR'S MANUAL
with Illustrated Parts List
185232
Twin Twist
Soft Serve Freezer
Model
GEN-102
185232— 4/18
April 2018
Printed in U.S.A.

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  • Page 1 H. C. DUKE & SON, LLC 2116 - 8th Avenue • East Moline, Illinois 61244 OPERATOR’S MANUAL with Illustrated Parts List Twin Twist Soft Serve Freezer Model GEN-102 185232— 4/18 185232 April 2018 Printed in U.S.A.
  • Page 3 Operator’s Manual for the Soft Serve Freezer Model GEN-102 All contents © Copyright 2018 H.C. Duke & Son, LCC, 2116 Eighth Avenue, East Moline, Illinois 61244...
  • Page 4 H.C. Duke & Son, LLC. DO NOT attempt to operate the GEN-103 Twin Twist Soft Serve Freezer until you read and understand all safety messages and the operating instructions in this manual.
  • Page 5 Some freezers have more than one disconnect switch. Contact your IDQ authorized service representative or H.C. Duke & Son, LLC Service Department for original equipment parts. 6. Caution ..•...

  • Page 6: Safety Decal Locations

    Safety Decal Locations For factory service assistance, contact H. Do not attempt to operate the freezer until all safety precautions and operating C. Duke & Son, LLC, Service Department instructions in this manual are read and by phone or FAX: understood.
  • Page 7 Soft Serve Freezer Model GEN-102 Safety Decal Locations P/N HC165025 P/N HC165126 Hazardous rotating beater shaft. Do not operate unit with dispense head removed. Before removing dispense head: Hazardous moving parts. 1. Turn all control switches to "OFF", and Machine starts automatically. 2.

  • Page 8: Table Of Contents

    Soft Serve Freezer Model GEN-102 Table of Contents Safety Decal Locations .............vi Introduction ............... 1 Note to Installer ..............1 2.1 Uncrating and Inspection ..........2 2.2 Installation ..............3 2.3 Electrical Requirements ..........3 2.4 Electrical Connections ...........4 Specifications ..............5 3.1 Particulars ..............5 3.2 Dimensions ..............6 3.3 Data Plate ..............6 3.4 Reference Information ...........7...
  • Page 9 Soft Serve Freezer Model GEN-102 Table of Contents (Continued) 13 Routine Maintenance ...........43 14 Troubleshooting ..........49 14 Troubleshooting Tables ........50 14.1 MTS Troubleshooting Tables ........54 15 VQM Error Codes ..........56 PART II Replacement Parts Table of Contents Figure 1 Dispense Head Assembly ......1 Figure 2 Beater Shaft Assembly .......2 Figure 3 MTS—RMT Hose Assembly ......3 Figure 4 1PH Mix Transfer System - RMT ....4...

  • Page 11: Introduction

    Duke freezer. Phone_______________________ Your freezer will not compensate for or correct any assembly or priming or H.C. Duke & Son, LLC Service Dept. errors made during the initial start-up. for factory service assistance. Therefore it is extremely important Phone:...

  • Page 12: Uncrating And Inspection

    Soft Serve Freezer Model GEN-102 Uncrating and Inspection note the damage on the carrier’s freight CAUTION bill and notify the carrier’s local agent Be sure to properly support the immediately. also note on the freight bill machine when removing bolts 1.

  • Page 13: Installation

    Soft Serve Freezer Model GEN-102 Installation water waste connection. Both water CAUTION condensers are tied together so All materials and connections that one water inlet and one water must conform to local waste is all that is required. The requirements and be in connections are found on the bottom compliance with the National Electrical Code (NEC).

  • Page 14: Electrical Connections

    Soft Serve Freezer Model GEN-102 Electrical Connections CAUTION To prevent accidental electrical 4. Electrical connections are made in shock, a positive earth ground the junction boxes located mid-level is required. behind the left side panel. Important Important! Set switch next to the connection A positive earth ground is required for box “UP”...

  • Page 15: Specifications

    Soft Serve Freezer Model GEN-102 Specifications Particulars Always check and verify voltage and amperage on the data plate located on the back panel of each freezer. GEN-102 Width-in./cm 22/56 Height-in./cm (WC) 67.5/171.5 Height-in./cm (AC) 68/173 Depth-in./cm 38/96.5 Weight-lbs./kg 1060/481 Compressor (2) 2 H.P.

  • Page 16: Dimensions

    Soft Serve Freezer Model GEN-102 Dimensions LEFT RIGHT Data Plate Model: The data plate provides important Ser.No: Volts information that the operator should Wire: ASSEMBLED IN USA record and have available for parts SINGLE UNIT ordering, warranty inquiries, and service Cyl.

  • Page 17: Reference Information

    Soft Serve Freezer Model GEN-102 Reference Information Fill in the following information below as soon as you receive the GEN-102. (The item numbers—encircled, below— correspond with the callout numbers above.) IMPORTANT: Complete for reference: 1.) Model Number: __________________ 2.) Serial Number: __________________ 3.) Electrical Spec: Voltage ___________ Phase ______ Hertz _____________ 4.) Minimum Circuit Ampacity: _________...

  • Page 18: Virtual Quality Management (Vqm) Terminology

    Soft Serve Freezer Model GEN-102 Virtual Quality Management (VQM) Terminology Beater Run: ....This D.O.B. timer used to delay the beater motor after the refrigeration shuts down. Beater Run Range: 0 to 10 seconds Demand Run Comp: ..The D.O.B. timer used to delay the compressor when product is being drawn.
  • Page 19 Soft Serve Freezer Model GEN-102 VQM Terminology (continued) Temperature Offset: ..A function that allows temperature adjustment to the operator. Adjustable from 1-9 and 5 being neutral/no change, Lower than 5= colder and greater than 5=warmer Transducer: ....An electronic control used to measure the cylinder pressure for mix pump operation.

  • Page 20: Part Names And Functions

    Soft Serve Freezer Model GEN-102 Part Names and Functions Figure 5-1 Head Assembly 185232...
  • Page 21 Soft Serve Freezer Model GEN-102 Part Names and Functions (continued) The following descriptions apply to figure 5-1. The number preceding the part name corresponds to the number in the figure. HEAD: Encloses the freezing cylinder and provides an opening for product to be dispensed.
  • Page 22 Soft Serve Freezer Model GEN-102 Part Names and Functions (continued) Figure 5-2 Beater Shaft Assembly 185232...
  • Page 23 Soft Serve Freezer Model GEN-102 Part Names and Functions (continued) The following descriptions apply to figure 5-2. The number preceding the part name corresponds to the number in the figure. BUSHING - CYLINDER: Holds the beater in place at the front of the cylinder.
  • Page 24 Soft Serve Freezer Model GEN-102 Part Names and Functions (continued) TO CYLINDER TUBE-AIR CLAMP-SOFT TUBE AIR METER PORT-AIR/MIX AIR METER RETAINER CORDSET-MIX OUT CLAMP SOFT HOSE CLAMP-SOFT TUBE HOSE-MIX BRAIDED ARM-SWING CLAMP HOSE-TRANSFER RED LINE SUPPORT-ROLLER BEARING SHOE SPRING SHOE-ROLLER KNOB-HAND ROLLER-ASSY COMPLETE...
  • Page 25 Soft Serve Freezer Model GEN-102 Part Names and Functions (continued) The following descriptions apply to figure 6-3. The number preceding the part name corresponds to the number in the figure. DUCKBILL: 14.) CLAMP - ASSY. SOFT HOSE 5/8”: A rubber check valve that prevents Prevents mating parts from leaking.

  • Page 26: Operator Controls

    Soft Serve Freezer Model GEN-102 Operator Controls 6 7 8 LEFT RIGHT Figure 6-1 The following paragraphs describe the CAUTION operator controls. Refer to Fig. 6-1 for Test operation of the head numbered items in description. Note the switch prior to placing the left side controls operates the left side freezer in service.
  • Page 27 Soft Serve Freezer Model GEN-102 Operator Controls (continued) 5. Left or Right side Control Indicator Left indicates controls for left side cylinder and pump. “Right” Indicates controls for right side of freezer cylinder and pump. 6. Mode of Operation Indicator There are three primary modes of operation: a.

  • Page 28: Operator Display Menus

    Soft Serve Freezer Model GEN-102 Operator Controls (continued) 12 Power Switch See Figure 6-3 In the “ON” position, power is supplied to the beater motors. Use this position LEFT RIGHT to operate the freezer. Select the ”OFF” position for disassembly and cleaning. See Operators Display Menu for use of this switch in recording cleaning cycles.
  • Page 29 Soft Serve Freezer Model GEN-102 Operator Display Menus (continued) Below is a list of the menu categories that are displayed upon entering the Operator’s menu. Operator’s Menu Options • Basic Settings • Actual Temps • Event Log • Error Log •...
  • Page 30 Soft Serve Freezer Model GEN-102 Operator Display Menus (continued) Statistics Cont. Center Spigot Spigot Hours Left & Right Barrel C Spigot Hours Comp. Starts Left & Right Barrel Comp. Hours Left & Right Barrel Beater Starts Left & Right Barrel Beater Hours Left &...
  • Page 31 Soft Serve Freezer Model GEN-102 Operator Display Menus (continued) LEFT CABINET RIGHT Press to start Left Press to start Right Clean Mode Clean Mode CABINET LEFT RIGHT BEATER PUMP BEATER PUMP ON OFF ON OFF ON OFF ON OFF Press to turn left Press to turn left Press to turn right Press to turn right...

  • Page 32: Disassembly And Cleaning

    Soft Serve Freezer Model GEN-102 Disassembly and Cleaning Safety Information Following these steps will assure that the system is depressurized. This freezer uses pressure to assure consistent product quality. It is important It is important that the freezer be for your safety that the freezer is disassembled, washed, lubricated and depressurized slowly and completely sanitized before operation.

  • Page 33: Cleaning Accessories

    Soft Serve Freezer Model GEN-102 Cleaning Accessories The following accessories are necessary for cleaning, sanitizing, and disassembly/ assembly (Figure 8-1): HC158009 BRUSH & HC158012 HC169374 TOOL - O-RING HANDLE: REMOVAL: 4 inch diameter and 36 inch handle Aids in removing o-rings from used to clean the shake cylinder.

  • Page 34: Disassembly Instructions

    Soft Serve Freezer Model GEN-102 Disassembly Instructions Figure 8-2 AIR METER TUBE CYLINDER INLET RETAINER-AIR LINE CONNECT THIS CLAMP LAST AIR METER PORT AIR/MIX ASSEMBLY BRAIDED HOSE ASSY CORDSET-MIX LEVEL HOSE CLAMPS MIX TRANSFER HOSE NO TWIST. NOTE RED LINE ROLLER SHOE SWING CLOSED SWING IN SHOE...
  • Page 35 Soft Serve Freezer Model GEN-102 Disassembly Instructions (continued) 6. Remove the spigot assemblies, air CAUTION bleed plugs, and o-rings from the To avoid electrical shock or head and spigot assemblies. contact with moving parts, make sure all controls are in 7.

  • Page 36: Cleaning Instructions

    Soft Serve Freezer Model GEN-102 Cleaning Instructions CAUTION CAUTION Electrical shock hazard. Do To prevent bacteria growth, not splash water on switches remove all O-rings when or allow water to flow onto cleaning. Failure to do so could electrical components inside create a health hazard.
  • Page 37 Soft Serve Freezer Model GEN-102 Cleaning Instructions (continued) e. the beater shaft and the scraper blade pin holes, as shown in figure 8-6. Important: Do not leave parts in sanitizer for longer than 15 minutes. Figure 8-6 Scraper Blade pin holes 5.
  • Page 38 Soft Serve Freezer Model GEN-102 Cleaning Instructions (continued) 7. Remove the drip tray and insert. Wash in a warm dish detergent solution rinse with clear water and place in sanitizing solution for 5 minutes. 8. Wash the outside of the freezer and inside of the cabinet with a warm dish detergent solution.

  • Page 39: Cleaning And Lubricating - Mts Assembly

    Soft Serve Freezer Model GEN-102 8.3.1 Cleaning and Lubricating - MTS Assembly NOTE: Clean the shoe weekly or Important: when necessary. Do not interchange the Do not let shoe sit in sanitizing shoe with any other MTS shoes. solution or water. Corrosion will occur in bore.

  • Page 40: Assembly

    Soft Serve Freezer Model GEN-102 Assembly 1. Correct assembly of the freezer is CAUTION To avoid electrical shock or essential to prevent leakage of the contact with moving parts, product and damage to the freezer. make sure all switches are in You will need an approved lubricant the “OFF”...
  • Page 41 Soft Serve Freezer Model GEN-102 Assembly (continued) Figure 9-4 Head Assembly 5. Insert the assembled beater shaft into 7. See figure 9-4. Install and lubricate the cylinder by placing the rear blade the o-rings (see o-ring chart, last on the bottom of the cylinder. This will page) on the dispensing spigots (7) center the beater and allow alignment and insert the spigots into the head...
  • Page 42 Finger-tighten the hand Important: knobs evenly. Use original H. C. Duke transfer hose only. Your freezer will not operate Important: properly with any other type of hose. Excessive force will damage the Never twist the transfer hose when head.
  • Page 43 Soft Serve Freezer Model GEN-102 Assembly (continued) Important: 21. Insert the MTS cover over stud. Hose Do not twist the hose assembly while clamps should be exposed. Tighten installing. cover knob. Hand tighten only. 22. Loop the braided hose towards you 18.

  • Page 44: Start-Up Instructions

    Soft Serve Freezer Model GEN-102 Start-up Instructions 10.1 Sanitizing 2. Wash and sanitize your hands and CAUTION forearms. Mix Transfer System will be pressurized during operation. 3. Clean the interior mix tank walls, the Make sure all components and underside of the tank covers and low fasteners are secure before mix probes with sanitizer liquid and start-up.

  • Page 45: Priming

    Soft Serve Freezer Model GEN-102 10.1 Sanitizing (continued) 12. Leaving the spigots open, press L1 & 14. Press L2 & R2 keys to turn the MTS R1 keys to turn the beaters “OFF” and pumps “OFF”. let the MTS force all possible sanitizer 15.

  • Page 46: 10.3 Dispensing Product

    Soft Serve Freezer Model GEN-102 10.3 Dispensing Product 1. To dispense product, grasp the spigot NOTE: For shakes, large sundaes, handle, hold the container which is to floats and other similar products, be filled with product below the spigot, this practice of drawing off a small and slowly open the spigot until amount into a separate container product is dispensed at a comfortable...

  • Page 47: Closing Procedures

    Soft Serve Freezer Model GEN-102 Closing Procedures 11.1 Draining Product At the end of each day of operation, the freezer must be rinsed, sanitized, and disassembled. The parts also must be washed, rinsed, sanitized, and prepared for reassembly. To remove frozen product from the 5.

  • Page 48: Night Switch Operation

    Soft Serve Freezer Model GEN-102 11.1 Draining Product (continued) IMPORTANT: 14. Place an empty container under the dispense heads. Do NOT use the “FREEZE” position with sanitizer or water in the cylinder. 15. Pull the air bleed plugs up until they The freezer will be damaged.

  • Page 49: General Information

    Soft Serve Freezer Model GEN-102 General Information 12.1 Dairy Queen ® 1. Standard approved Dairy Queen 5. Check both the taste and smell of the ® weight is approximately 9.25 lbs. per mix, and thoroughly stir or agitate the gallon (1.1 kilograms per liter). mix prior to use.

  • Page 50: Product Temperature

    Too little overrun results in a grainy, heavy product. To correctly measure the overrun, take H. C. Duke and Son, LLC can provide a a pint container and adjust your scale to scale (part #HC158049) that is graduated zero with the container on the scale.

  • Page 51: 12.5 Overrun Adjustment

    1. International Dairy Queen® does not For further information contact the Service permit the use of rerun. Department of H. C. Duke & Son, LLC by phone at (309) 755-4553 or (800) 755- 2. Rerun product is unable to accept the 4545.

  • Page 52: Overrun Chart

    Soft Serve Freezer Model GEN-102 12.7 Overrun Chart Net. Wt. Net. Wt. 1 Pint of 1 Pint of Percentage Frozen Frozen Overrun Dairy Queen Dairy Queen In Ounces In Grams 13.7 388.4 13.6 385.5 13.5 382.7 13.4 379.9 13.3 13.2 374.2 13.1 371.4...

  • Page 53: Routine Maintenance

    Soft Serve Freezer Model GEN-102 Routine Maintenance H.C. Duke and Son, Inc. recommends the following schedule to help maintain your Model GEN-102 Twin Soft Serve Freezer in like-new operating condition. Take the time to learn and perform these routine procedures and receive in return many years of valuable service from your freezer.
  • Page 54 Soft Serve Freezer Model GEN-102 Routine Maintenance (continued) AS NEEDED WEEKLY (continued) 1. Carefully inspect all parts for wear, including seals, O-rings, mix transfer CAUTION tubes, and blades. Make sure the freezer is depressurized before 2. Replace as required. proceeding. a.
  • Page 55 Soft Serve Freezer Model GEN-102 Routine Maintenance (continued) MONTHLY A. Testing the Head Switch The head switch feature is designed 3. Press the and “BEATER ON”. to prevent the beater shaft from being Look inside the cylinder at the rear accidentally activated.
  • Page 56 Soft Serve Freezer Model GEN-102 Routine Maintenance (continued) MONTHLY ( continued) C. MTS Cover Switch 5. If there is no movement, slowly install cover and listen for the gear motor to The MTS cover switch feature is turn on. The cover should be almost designed to prevent the MTS gear motor completely closed when the gear from being accidentally activated.
  • Page 57 Soft Serve Freezer Model GEN-102 Routine Maintenance (continued) QUARTERLY A. Air Condenser. need to be cleaned by your H.C. Duke & Son, LLC. Distributor to remove dirt, lint Important: and dust. Never use a screwdriver or sharp object to clean between fins.
  • Page 58 Should you have any questions on items that are not included in this maintenance schedule, or problems where service assistance is needed, please call your local authorized service company or H. C. Duke & Son, LLC Service Department, for factory service at (800) 755-4545 or (309) 755-4553.

  • Page 59: Troubleshooting

    Soft Serve Freezer Model GEN-102 Troubleshooting SAFETY This safety alert symbol identifies important personal safety messages in this manual. When you see this symbol, be alert to the possibility of personal injury. DO NOT attempt to continue until the safety precautions are thoroughly understood. CAUTION ALL MAINTENANCE AND ADJUSTMENTS MUST BE DONE BY A QUALIFIED SERVICE TECHNICIAN.

  • Page 60: Troubleshooting Tables

    Install head properly. Replace o-ring head. 2. Head not properly installed. if pinched. Unblock condenser or have cleaned Dirty or blocked condenser, restricted air by your H.C. Duke & Son, LLC. flow. Distributor. Dispensed product too Contact your Your local service soft.
  • Page 61 Soft Serve Freezer Model GEN-102 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY 1. MTS pressure too low. 1. See MTS Troubleshooting Charts. Check product temperature. Should 2. Product too cold. be 18°F (-7.8°C). See Dispensed Product Product Too Hard. dispenses slowly out of Check air meter.
  • Page 62 Soft Serve Freezer Model GEN-102 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Have condenser cleaned by your Dirty or blocked condenser, restricted air local service company; lower ambient flow – high ambient temperature. temperature. Thermostat cut-in point out of Contact your Your local service Poor or slow adjustment or malfunctioning.
  • Page 63 Soft Serve Freezer Model GEN-102 Troubleshooting Tables (continued) PROBLEM PROBABLE CAUSE REMEDY Spigot switch(es) defective or out of Contact your Your local service Compressor adjustment. company. and beater motor do not Contact your Your local service operate when 2. Component failure. company.

  • Page 64: Mts Troubleshooting Tables

    Soft Serve Freezer Model GEN-102 14.1 MTS Troubleshooting Tables PROBLEM PROBABLE CAUSE REMEDY Remove cover, clean inside MTS Mix leaks out around rollers with spray bottle Transfer hose worn or split. of MTS. provided. Install new hose. Do not twist hose. 1.
  • Page 65 QUALITY PARTS condition — always contact PROTECT your H.C. Duke & Son, LLC. Distributor for replacement YOUR parts and maintenance INVESTMENT scheduling. NOTE: Contact your authorized H.C. Duke & Son, LLC. Distributor for instructions prior to warranty compressor replacement. 185232...

  • Page 66: Vqm Error Codes

    1. Check Communication cable COMM has stopped receiving Connection between Main P.C. board and U.I. messages from the board. (Contact H.C. Duke & Son User Interface Factory Tech Support) 2. Ensure U.I. Program version 2.Programming Issue and Main P.C. Program Version are Action: System shut compatible.
  • Page 67 If faulty replace, if thermistor tests o.k. check wire harness connections. If all connections are sound possibility of control board issue. (Contact H.C. Duke & Son for proper compressor oil charge) 9. Condenser Fan Motor 9. Replace Condenser fan motor...
  • Page 68 13. Moisture in system 13. Recover refrigerant, change filter drier, change compressor oil (Contact H.C. Duke & Son for proper compressor oil charge), Evacuate system to a minimum of 200 microns or less. Repeat if necessary 14.
  • Page 69 11. Moisture in System 11. Recover refrigerant, change filter drier, change compressor oil (Contact H.C. Duke & Son for proper compressor oil charge), Evacuate system to a minimum of 200 microns or less. Repeat if necessary...
  • Page 70 3. Program Issue 3. Ensure U.I. Program version mode: Cabinet is in time and Main P.C. Program Version are cycle mode and both compatible. (Contact H.C. Duke & Son cylinders remain off Factory Tech Support) HEAD SW Occurs when head 1.
  • Page 71 Main P.C. board (12VDC), Ohm relay control coil for proper resistance. Replace relay as needed. If 12 VDC is not detected Contact H.C. Duke & Son Factory Tech Support 5. Motor Failure 5. Check motor starting components, check motor for shorts to ground, check for proper winding resistance.
  • Page 72 If there is no temperature the condition has been change, condenser is fouled out and rectified. will need to be cleaned, or changed. If this condition is present, contact the H.C. Duke & Son Technical Support Line. 185232...
  • Page 73 & Son if charge amount is not stated on machine data Plate). Start system and check operation CLOCK CLOCK ERROR Contact H.C. Duke & Contact H.C. Duke & Son Technical ERROR Son Technical Support Support Line if this Problem exists. Line if this Problem Action: All timer...
  • Page 74 Soft Serve Freezer Model GEN-102 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy POWER FAIL Displays Power Fail if 1. Main Incoming power 1. Check all main power connections, main power to system to unit was disrupted Transformer switch to 208 Volt for has failed 220Volt and below and 230 Volt for 220 Volt and above.
  • Page 75 Check continuity through relay been rectified. contacts to ensure proper operation. Repair any connections as needed. 4. Control board issue. 4. Contact H.C. Duke & Son Technical Support PUMP HI PSI Displays Pump Hi PSI 1. Pump control relay 1. Test to see if coil voltage is...
  • Page 76 Soft Serve Freezer Model GEN-102 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy PUMP Displays Pump Error if 1. Mix Bag has been 1. Ensure the mix bag is changed and ERROR the pump has ran for siphoned out completely using the main power switch, reset 2 minutes continually without being changed...
  • Page 77 Soft Serve Freezer Model GEN-102 VQM Error Codes (continued) Error Code Description/Action Probable Cause Remedy SHORT Displays SHORT when 1. Faulty wire 1. Check to ensure wires have not a thermistor has failed in connection rubbed through and shorted out a shorted state.
  • Page 78 Connection connections as needed. put into freeze, and will remain in standby or off. 5. Program issue 5. Contact H.C. Duke & Son Technical Reset Method: Auto, Support once the condition has been rectified. 185232...
  • Page 79 U.I. Board for damaged pins; also check the communication cable for loose wires in the cable connector (Contact H.C. Duke & Son Factory Tech Support). If tested to the control board ground (Large aluminum plate on upper left side of Main Board) relay coil will read 12 VDC to ground and then zero VDC when activated, if tested across relay coil then it will read 0 VDC if sitting idle, and 12 VDC when activated.
  • Page 80 Keep your freezer in excellent QUALITY PARTS condition — always contact PROTECT your H.C. Duke & Son, LLC. YOUR Distributor for replacement INVESTMENT parts and maintenance scheduling. NOTE: Contact your authorized H.C. Duke & Son, LLC. Distributor for instructions prior to warranty compressor replacement.
  • Page 81 REPLACEMENT PARTS MANUAL with Illustrations SOFT SERVE FREEZER Model GEN-102 185232-01 - 11/18 P/N 185232-01 November 2018 Printed in U.S.A.
  • Page 83 The illustrations in this manual can be used as a reference for obtaining the correct part description and part number. All parts listed in the manual should be ordered through: H. C. Duke & Son, LLC 2116 - 8th Avenue East Moline, Illinois 61244...

  • Page 85: Figure 1 Dispense Head Assembly

    Soft Serve Freezer Model GEN-102 Figure 1 Dispense Head Assembly Item Part No. Description * ....HC115130 .....Head - Assy. Dispense (Complete) 1 ....HC116321 .....Head (only) 2 ....HC160583 .....O-ring (Head) 3 ....HC115129 .....Bleeder - Assy. 4 ....HC160562 .....O-ring (Bleeder Assembly) 5 ....

  • Page 86: Figure 2 Beater Shaft Assembly

    Soft Serve Freezer Model GEN-102 Figure 2 Beater Shaft Assembly Item Part No. Description 1 ....HC113438 .....Shaft - Assy. Beater 2 ....HC196079 .....Bushing - Cylinder 3 ....HC137334 .....Blade - Scraper Soft Serve 4* ....HC160500 .....O-ring (Seal) 5* ....

  • Page 87: Figure 3 Mts-Rmt Hose Assembly

    Soft Serve Freezer Model GEN-102 Figure 3 MTS—RMT Hose Assembly AIR METERS Meter No. Part No. HC163423 HC163424 HC163425 HC163426 HC163421 13.5 HC163421-05 HC163427 14.5 HC163427-05 HC163428 15.5 HC163428-05 HC163429 16.5 HC163429-05 Item Part No. Description HC163430 1 ....HC199032 ....Duckbill - Inlet 17.5 HC163430-05 2 ....

  • Page 88: Figure 4 1Ph Mix Transfer System - Rmt

    Soft Serve Freezer Model GEN-102 Figure 4 1PH Mix Transfer System - RMT (Breakdown) Use only original or authorized replacement parts with this freezer. Use of unapproved parts will void warranty. 185232...
  • Page 89 Soft Serve Freezer Model GEN-102 Figure 4 1PH Mix Transfer System - RMT (Parts) Item Part No. Description * ....HC118751-03 ..MTS - Assy Cab Red Line/Relief Bisn 1 ....HC121798 .....Cover - Assy RMT HC165246..Decal - Warning Pressurized HC138889..Knob - Cover RMT HC138890..Lanyard - Wire HC160508..Sleeve - Cable Stop 3/64 2 ....

  • Page 90: Figure 5 3Ph Mix Transfer System - Rmt

    Soft Serve Freezer Model GEN-102 Figure 5 3PH Mix Transfer System - RMT (Breakdown) Use only original or authorized replacement parts with this freezer. Use of unapproved parts will void warranty. 185232...
  • Page 91 Soft Serve Freezer Model GEN-102 Figure 5 3PH Mix Transfer System - RMT (Parts) Item Part No. Description * ....HC121634-03 ..MTS - Assy Cab Red Line/Relief Bisn (3 Phase) 1 ....HC121798.....Cover - Assy RMT HC165246..Decal - Warning Pressurized HC138889..Knob - Cover RMT HC138890..Lanyard - Wire HC160508..Sleeve - Cable Stop 3/64...

  • Page 92: Figure 6 Cabinet Parts

    Soft Serve Freezer Model GEN-102 Figure 6 Cabinet Parts Item Part No. Description Item Part No. Description 1 ....HC161313 .....Switch - Proximity Reed NC 2 ....HC140706 .....Knob - Fluted 1/4-20 Custom 3 ....HC162330 .....Spring - Compression 3 ....HC140711 .....Washer - Spring End 4 ....

  • Page 93: Figure 7 Spigot Switch Assembly

    Soft Serve Freezer Model GEN-102 Figure 7 Spigot Switch Assembly Item Part No. Description * ....HC113903 .....Switch - Assy. Spigot 1 ....HC150456 .....Switch - Snap Button 2 ....HC160393 .....Washer - Flat #6 Brass 3 ....HC160392 .....Washer - Ext. Tooth #6 ZN 4 ....

  • Page 94: Figure 9 Switch Box (Breakdown)

    Soft Serve Freezer Model GEN-102 Figure 9 Switch Box (Breakdown) TOP VIEW 9 10 11 FRONT VIEW Use only original or authorized replacement parts with this freezer. Use of unapproved parts will void warranty. 185232...
  • Page 95 Soft Serve Freezer Model GEN-102 Figure 9 Switch Box (Parts) Item Part No. Description 1 ....HC121272-01 ..Box- Assy Electrical Weldment 2 ....HC150076 .....Contactor - 3P 25A 24V Coil BF25 3 ....HC150591-01 ..Block - Terminal Screw 4 ....HC150591-02 ..Stop - Terminal Block End Screw 5 ....

  • Page 96: Figure 10 Panel Assembly (Breakdown)

    Soft Serve Freezer Model GEN-102 Figure 10 Panel Assembly (Breakdown) Hardware for Panels Panel Screw Nut-Speed Spacer Nut-Speed on Frame Channel-Rear HC160048 HC160117 Dispense HC160076 HC159132 HC138456 Front HC160076 HC159132 HC159067 Rear HC160048 HC160114 HC138456 Side HC159219 HC160114 HC138456 HC160305 Trimstrip HC160076 n/a –...
  • Page 97 Soft Serve Freezer Model GEN-102 Figure 10 Panel Assembly (Parts) Item Part No. Description 1 ....HC141348 .....Panel - Side LH (AC) 2 ....HC121303 .....Panel - Assy Top (AC) 3 ....HC121140 .....Panel - Assy Top (WC) 4 ....HC135254 .....Channel - Rear LH 5 ....

  • Page 98: Figure 11 Side/Rear View Ac

    Soft Serve Freezer Model GEN-102 Figure 11 Side/Rear View AC Use only original or authorized replacement parts with this freezer. Use of unapproved parts will void warranty. 185232...
  • Page 99 Soft Serve Freezer Model GEN-102 Figure 11 Side/Rear View AC Item Part No. Description 1 ....HC155102 ....Condenser - Air Rifled 2 ....HC159023 ....Blade - Fan 11 in 36 Deg 3 ....HC151077-02 ..Motor - Fan 50W 230V 50/60Hz 4 ....

  • Page 100: Figure 12 Side/Rear View Wc

    Soft Serve Freezer Model GEN-102 Figure 12 Side/Rear View WC 185232...
  • Page 101 Soft Serve Freezer Model GEN-102 Figure 12 Side/Rear View WC Item Part No. Description 1 ....HC120189-01 ..Condenser - Assy Cab Comp 2 ....HC155029 ....Condenser - Water 3 ....HC155395 ....Valve - Solenoid Body 3/8 ODM 3A ....HC151477 ....Coil - Solenoid 208-240V MKC-1TS 4 ....

  • Page 102: Figure 13 Mix Feed Seal Assembly

    Soft Serve Freezer Model GEN-102 Figure 13 Mix Feed Seal Assembly Item Part No. Description 1 ....HC160320 .....Screw - SKHC #10-24 x 1-3/4 SST 2 ....HC160166 .....Washer - Lock #10 SST 3 ....HC160556 .....Gasket - Mix Joint 4 ....

  • Page 103: Figure 14 Air Cooled Remote Condenser

    Soft Serve Freezer Model GEN-102 Figure 14 Air Cooled Remote Condenser Item Part No. Description * ....HC116781-02 ..Condenser - Assy. 2 Hp Remote (Complete) 1 ....HC117207 .....Cover - Assy. Condenser 2 ....HC155101 .....Condenser - Air Rifled 3 ....HC138465 .....Shroud - Fan 3A ....

  • Page 104: Accessories

    Soft Serve Freezer Model GEN-102 Accessories Part No. Description HC196103 ......Bottle - Wash 500ml HC158004 ......Brush - 4-inch with 36-inch handle (Cylinder) HC158009 ......Brush - 4-inch w/o handle HC158018 ......Brush - 7/16 Dia. x 12 in. Overall Length HC158019 ......

  • Page 105: O-Ring Chart

    Soft Serve Freezer Model GEN-102 O-Ring Chart 185232...

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