Before Calling For Service - LG WM1385HW Owner's Manual

Message
y To clean up the tub, please run the TUB
CLEAN cycle.
y Water lines are frozen.
y Drain line or pump is frozen.

Before Calling for Service

Check the following before calling for service.
Problem
Clicking sound
Spraying or hissing
sound
Buzzing or gushing
sound
Splashing sound
Rattling and clanking
noise
Thumping sound
Vibrating noise
Possible Causes
Possible Causes
y Do you hear a sound when you
close or lock and unlock the door?
y Is water spraying in the tub?
y Is the washing machine draining
water?
y Is the washing machine washing a
load of laundry?
y Are there any foreign objects such
as keys, coins, or safety pins in the
tub or drain filter?
y Is the washing machine overloaded?
y Is the load out of balance?
y Are the shipping bolts removed?
y Is the load evenly distributed in the
tub?
y Is the washing machine level
balanced?
y Is the washing machine installed on
a solid and smooth surface?
TROUBLESHOOTING
Solutions
y Please empty the tub and insert bleach into
the detergent dispenser and select the Tub
Clean cycle.
y If you want to skip the Tub Clean, turn
the CYCLE SELECTOR KNOB or push
the option buttons to select a cycle. The
message will keep appearing until a few
wash cycles have been completed, then
it will disappear until the next scheduled
time to clean the tub.
y Unfreeze the water outlet hose and drain
pump by pouring hot water into the
washer. Close the door/lid and wait for 1-2
hours.
y Unfreeze the water inlet line by wetting
a towel in warm water and wrapping it
around the frozen faucet.
y See Care in Cold Climates for further
information.
Solutions
y This sound is normal and occurs
when the door is closed, locked or
unlocked.
y This sound is normal as water is
spraying or circulating during the
cycle.
y This sound is normal as the drain
pump drains water from the
washing machine after the cycle.
y This sound is normal as the load
is moving up and down during the
wash and rinse cycles.
y Check if there are any foreign
objects in the tub and drain the filter
after stopping the cycle.
y Unplug the power cord and contact
your nearest LG service center if the
noise persists.
y This sound is normal and occurs
when the load is out of balance.
Stop the cycle and rearrange the
load for balancing.
y See page 13, Unpacking and
Removing Shipping Bolts, to remove
the shipping bolts.
y Stop the cycle and rearrange the
load for balancing.
y See page 16, Leveling the Washer, to
level the washing machine.
y Check if the floor is solid and level.
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