Amcrest IP3M-HX2W User Manual
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Amcrest IP3M-HX2W User Manual

3mp dual band wifi hex camera
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Amcrest IP3M-HX2W / IP3M-HX2B
3MP Dual Band WiFi Hex Camera
User Manual
Version 2.0.2
th
Revised December 14
, 2018
1

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Summary of Contents for Amcrest IP3M-HX2W

  • Page 1 Amcrest IP3M-HX2W / IP3M-HX2B 3MP Dual Band WiFi Hex Camera User Manual Version 2.0.2 Revised December 14 , 2018...

  • Page 2: Table Of Contents

    4.2.2 Accessing your camera using multiple mobile devices ......9 4.2.3 Configuring advanced settings on your camera ........9 4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback ..... 9 4.2.5 Using plug-and-play for remote web access ..........9 4.3.
  • Page 3 5.1 Live ....................... 21 5.2 Playback ....................... 22 5.3 Setup ......................24 5.3.1 Camera ....................25 5.3.2 Network ....................31 5.3.3 Event ...................... 41 5.3.4 Storage ....................51 5.3.5 System ....................56 5.5 Alarm ......................61 6. FAQs/Troubleshooting ..................62 Glossary of Terms ....................

  • Page 4: Welcome

    UK: 203-769-2757 Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware-subscribe...

  • Page 5: Features And Specifications

    1.1 Overview Amcrest cameras are an excellent digital surveillance product that can be useful to a wide variety of users. This camera connects to any router and uses an internet connection to allow the user to access all of its functionality from many internet connected devices.

  • Page 6: Device Overview

    The camera can record video and audio streams to the Amcrest Cloud service to enable long-term storage for recordings. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 7: Connection & Installation

    The images below show the dimensions for the camera. The measurements are in millimeters (mm): 3 Connection & Installation This section provides information about the connection and installation of the Amcrest IP3M-HX2 network camera. 3.1 Connection Guide The camera initially should be connected via the following method:...

  • Page 8: Installation Guide

    In addition to connecting the camera to a computer, the camera should also be connected to a power source, by connecting the included power cable to both a power outlet, and the camera. 3.2 Installation Guide The camera has a standard camera tripod screw hole (1/4-20 UNC thread) for use in mounting the camera onto a stable surface.

  • Page 9: Camera Setup Methods

    We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.5 (Amcrest Cloud setup) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
  • Page 10 Note: Connect your mobile device to the same network that your camera is on. 2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration. 3. Tap on Add Camera 4.
  • Page 11 Press Next to continue. 7. Set a new password for your camera. The password 8. If you are connecting a WiFi camera to the Amcrest must be between 8 to 32 characters long and contain Cloud and would like to enable WiFi via the Ethernet only letters and numbers.

  • Page 12: Amcrest View Pro Setup

    Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router. • Make sure your camera and mobile device are on the same network during setup. • Download and open the Amcrest View Pro app from the App Store or Play Store.
  • Page 13 1. Open the app and tap on the + symbol in the middle 2. Tap on Add Device to add a new device to your app. of the screen to begin adding your WiFi device. 3. Tap on WiFi Camera Select your connection type, in this case, select the left tab Set Up A New Camera On WiFi or Connect New Device (on Android) to begin adding the device to the app.
  • Page 14 5. Ensure an Ethernet cable is connected from the 6. Ensure your smartphone or tablet is connected to router to the camera and the included power adapter the same WiFi network as your camera. Tap Next to is connected to the device. Allow the device to continue.
  • Page 15 Press OK to continue. For more information about Amcrest View Pro and its functionalities visit amcrest.com/support For more information on alternative setup methods for your camera in the Amcrest View Pro app visit the following links:...

  • Page 16: Desktop Access Setup

    Use one of the following web browsers: Safari, Internet Explorer, or Mozilla Firefox (Google Chrome support in Development). To easily connect to the camera’s interface, install and run the Amcrest IP Config tool. You can download the IP Config software from www.amcrest.com...

  • Page 17: Amcrest Cloud Desktop Setup

    Amcrest cameras can sync with Amcrest Cloud; a service that stores recorded video streams to enable long-term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 18: Remote Web Access Setup

    Click the Connections menu item on the left hand menu and ensure that the HTTP port has changed. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
  • Page 19 16. If the browser prompts you to allow the plugin to work on the computer, hit Allow to ensure the plugin can run successfully. 17. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: • Visit http://amcrest.com/contacts...

  • Page 20: Operation And Interface

    HTTP Port is 33333, the URL would be http://abc123456789.AmcrestDDNS.com:33333 23. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: • Visit http://amcrest.com/contacts...

  • Page 21: Live

    5.1 Live The Live tab allows the user to see a live video feed from the camera. The live tab has 4 main sections: Section 1: This bar allows the user to select which stream type and which protocol they want to choose. For more information on stream types, see section 5.3.1.2.1.

  • Page 22: Playback

    is active, the camera’s speaker is shut off in order to keep audio quality high. Help Click this button to open a window that details the buttons and functions shown on this screen. Section 3: This bar allows the user to change video settings for the live playback screen. See the below table for an explanation of the video settings: Button Function Name...
  • Page 23 This is the interface for the playback menu. There are 7 main sections: Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu. File Menu: This panel allows the user to select a file type and data source. Calendar: This panel allows the user to pick a date that they would like to playback video from.

  • Page 24: Setup

    5.3 Setup The Setup tab allows the user to change different camera settings. Below is a screenshot of the setup tab: There are 3 main sections to note in the Setup tab: Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category.

  • Page 25: Camera

    Menu Tab: These tabs open up menu options for certain menu items. Note: To view additional information about any of the information in the menu, click the button near the top right corner. In the rest of section 5.3, we will be exploring all of the different menus that are available through web access. 5.3.1 Camera This menu section allows the user to change different camera settings for video, audio, and to manage image profiles.
  • Page 26 • Contrast: This slider is used to adjust playback and recorded video window contrast. The value ranges from 0 to 100. The default value is 50. The larger the number is, the higher the contrast is. You can use this function when the whole video brightness is OK but the contrast is not correct.
  • Page 27 5.3.1.1.2 Profile Management Below is a screenshot that shows the Profile Management tab in the Configuration menu item: Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on.
  • Page 28 • Code-Stream Type: This dropdown box allows the user to select different encode frame rates for different recorded events. This includes the main stream, motion stream, and alarm stream. The camera supports active control frame function (ACF). It allows the user to record in different frame rates. For example, a high frame rate can be used to record important events, and a low frame rate can be used to record scheduled events.
  • Page 29 • Quality: This dropdown box allows the user to select image quality. Quality is adjusted on a scale of 1-6. • Interval: This is to set snapshot frequency. The value ranges from 1 to 7 seconds. The maximum setting for a customized interval is 3600s/picture.
  • Page 30 Below is an explanation for each of the fields on the Path tab in the Video menu item: • The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder.

  • Page 31: Network

    Below is an explanation for each of the fields on the Audio menu: • Enable: This checkbox allows the user to enable audio recording. • Encode Mode: This dropdown box allows the user to select what audio format the audio should be recorded in. •...
  • Page 32 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com. Below is a...
  • Page 33 QR code scanning feature cannot be used. • QR Code: This image is a Quick Response (QR) code. By scanning this image using the Amcrest View app, this camera can establish a connection with the app.
  • Page 34 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 35 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.3.2.5 IP Filter This screen allows for the filtering of IP addresses, either blocking them, or granting them access to the camera. This feature helps make the camera more secure by limiting remote access only to approved users.
  • Page 36 Below is an explanation of fields on the SMTP (Email) settings screen: • SMTP Server: SMTP stands for Simple Mail Transfer Protocol. This field allows the user to enter the SMTP server used by the email service. • Port: This field allows the user to enter the port that corresponds to the selected SMTP server. •...
  • Page 37 5.3.2.7 UPnP UPnP stands for Universal Plug and Play, and it is a protocol used to easily connect devices to the internet. In the case of this camera, it allows the camera to connect to the router in an easy manner to quickly allow for remote access.
  • Page 38 Below is an explanation of fields on the SNMP settings screen: • SNMP Version: These checkboxes allow the user to select the SNMP version to use. • SNMP Port: This field allows the user to write in a port for SNMP to use. The port can range from anywhere from 1 to 65535.
  • Page 39 5.3.2.10 Multicast Multicast is a feature that enables the camera to broadcast its live view to multiple computers on the same network. Below is a screenshot of the multicast screen: Below is an explanation of the fields in the Multicast settings screen: •...
  • Page 40 5.3.2.11.2 WPS The WPS tab of the WiFi menu is used to connect to a wireless network through the WPS connection method. Below is an explanation of the fields on the WPS tab of the WiFi menu: • Enter PIN: This radio button allows the user to select the Enter PIN option for WPS To enter a PIN, enter the PIN in the PIN field, and enter an SSID in the SSID field •...

  • Page 41: Event

    Below is an explanation of the fields on the QoS screen: • Realtime Monitor: This field allows the user to enter in a priority value for realtime monitoring packets. The range is between 0-63. • Command: This field allows the user to enter in a priority value for command packets. The range is between 063. •...
  • Page 42 Below is an explanation of the fields on the Motion Detect tab: • Enable: This checkbox enables motion detection for the camera. • Working Period: Clicking this button opens a weekly schedule that can be used to set times. Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen.
  • Page 43 When the setup button is clicked, a live stream of the video is shown. The user can then set up to 4 regions, each with their own region name, sensitivity (1-100), and threshold (1-100). Each region has a specific color, and the region selector tool is displayed when the mouse is moved to the top of the screen.
  • Page 44 Below is an explanation of the fields on the Video Tamper tab: • Enable: This checkbox enables a video tamper alarm for the camera. • Working Period: Clicking this button opens a weekly schedule that can be used to set times. Click and drag to set video tampering for certain days of the week.
  • Page 45 5.3.3.2 Audio Detection This menu allows the user to modify audio detection settings. Below is a screenshot of the Audio Detect screen: Below is an explanation of the fields on the Audio Detect tab: • Enable: This checkbox enables an audio detection alarm for the camera. •...
  • Page 46 Click and drag to set audio tampering for certain days of the week. Also, periods of audio detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 47 Below is an explanation of the fields on the Alarm settings screen: • Enable: This checkbox enables external alarm activation for the camera. • Relay In: This dropdown box allows the user to select which relay input’s settings are modified. •...
  • Page 48 5.3.3.4 Abnormality This menu has 3 tabs: SD Card, Network, and Illegal Access. 5.3.3.4.1 SD Card This tab allows the user to set the camera’s response to an SD card related abnormality. Below is a screenshot of the SD card tab screen: Below is an explanation of the fields on the SD Card settings tab: •...
  • Page 49 5.3.3.4.2 Network This tab allows the user to set the camera’s response to a Network related abnormality. Below is a screenshot of the Network tab screen: Below is an explanation of the fields on the Network settings tab: • Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict.
  • Page 50 5.3.3.4.3 Illegal Access This tab allows the user to set the camera’s response to an Illegal Access related abnormality. Below is a screenshot of the Illegal Access tab screen: Below is an explanation of the fields on the Illegal Access settings tab: •...

  • Page 51: Storage

    5.3.4 Storage This menu section allows the user to change storage settings for the camera. 5.3.4.1 Schedule The schedule menu manages the recording schedule for the camera. This menu has 3 tabs: Record Schedule, Snapshot Schedule, and Holiday Schedule. 5.3.4.1.1 Record Schedule This tab is where video recording settings are configured.
  • Page 52 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.3.4.1.2 Snapshot Schedule This tab is where snapshot recording settings are configured. Below is a screenshot of the Snapshot Schedule settings screen: Below is an explanation of the fields on the Snapshot Schedule settings tab: •...
  • Page 53 Below is an explanation of the fields on the Holiday Schedule settings tab: • Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 2 types of recordings: Record: This checkbox is referring to video recording. Snapshot: This checkbox is referring to snapshot recording.
  • Page 54 5.3.4.2 Destination This menu controls where recorded media is stored. There are 4 tabs in this menu: Path, SD Card, FTP, and NAS. 5.3.4.2.1 Path This tab is where the user can designate a path for recorded video and snapshots to reside in. Below is a screenshot of the Path tab: Below is an explanation of the fields on the Path settings tab: •...
  • Page 55 5.3.4.2.3 FTP This tab is where the user can change FTP settings. Below is a screenshot of the FTP tab: Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. •...

  • Page 56: System

    To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.3.4.3 Record Control This menu is where general recording settings are configured. Below is a screenshot of the record control menu: Below is an explanation of the fields on the Record Control settings tab: •...
  • Page 57 Below is an explanation of the fields on the General settings tab: • Device Name: This field allows the user to change the device’s name. • Language: This dropdown box allows the user to change the language used in the camera. •...
  • Page 58 • Enable DST: This checkbox allows the user to enable daylight savings time for the camera. • DST Type: This radio button allows the user to select whether DST is based on the week, or a specific day. • Start Time: This dropdown box and field allow the user to enter in the start time for DST. •...
  • Page 59 5.3.5.3 Restore Factory Settings This screen allows the user to reset the camera and all its settings to the factory settings. Below is a screenshot of the Default screen: Note: An alternate method to conduct a Factory Reset for the device is to press and hold the indicator light/reset button on the back of the device for 10 seconds (until the light changes).
  • Page 60 5.3.5.6 Upgrade This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To search the PC for a firmware file, click the Browse button. To upgrade once the firmware file is selected, click Upgrade.

  • Page 61: Alarm

    Click Refresh to refresh this table. 5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all of the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log.

  • Page 62: Faqs/Troubleshooting

    6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2.
  • Page 63 8. There is no audio during recorded video playback. Below are a few possible reasons why this may be occurring: • Audio recording may not be enabled. • The camera’s microphone is damaged. 9. The timestamp is not displaying the correct time. Below are a few possible reasons why this may be occurring: The time and date settings may not be configured correctly.

  • Page 64: Glossary Of Terms

    15. Alarms are not working. Below are a few possible reasons why this may be occurring: • The alarm is not setup correctly. • The alarm cable is not connected correctly. • The alarm input signal is not correctly configured. •...

  • Page 65: Fcc Statement

    • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage.

  • Page 66: Appendix A: Toxic Or Hazardous Materials Or Elements

    -- Reorient or relocate the receiving antenna. -- Increase the separation between the equipment and receiver. -- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -- Consult the dealer or an experienced radio/TV technician for help. 4.
  • Page 67 All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following: Visit http://amcrest.com/contacts...

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