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3Trouble shooting
If a fault occurs, there is often a simple explanation.
T r o u b l e s h o o t i n g
Before calling the after-sales service, please refer to the
fault table and attempt to correct the fault yourself.
If a dish does not turn out exactly as you wanted,
Tip:
refer to the following chapter, where you will find lots of
tips and notes relating to the optimum
Fault table
Fault
The appliance does not work or the
display is not working
The appliance cannot be started
Food does not heat up.
The
m
symbol for demo mode is
shown in the display.
The rotary selector has fallen out of
the support in the control panel.
The rotary selector can no longer be
turned easily.
The interior lighting is not working
Error message "Exxx"*
* Special features:
Error message "E0532": Open and close the appliance door.
Error message "E6501": Switch off the appliance. Wait for 10 minutes. Switch the appliance on again.
--------
Possible cause
The plug is not plugged into the mains
Power cut
The circuit breaker is faulty
Faulty operation
The appliance door is not fully closed
The appliance is in demo mode
The rotary selector has been accidentally disengaged. The rotary selector can be removed. Simply place the
There is dirt under the rotary selector.
The interior lighting is faulty
settings.~ "Tested for you in our cooking studio"
on page 19
:
Warning
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Remedy/information
Connect the appliance to the electricity supply
Check whether other kitchen appliances are working
Check in the fuse box to make sure that the fuse for
the appliance is OK
Switch off the circuit-breaker for the appliance in the
fuse box and switch it back on after approx. 60 sec-
onds
Close the appliance door
Deactivate demo mode in the basic settings.
To do this, briefly disconnect the appliance from the
mains (switch off the household fuse or the circuit
breaker in the fuse box). Then deactivate demo mode
in the basic settings within 3 minutes.
rotary selector back in its support in the control panel
and push it in so that it engages and can be turned as
usual.
The rotary selector can be removed. To disengage the
rotary selector, simply remove it from the support.
Alternatively, press on the outer edge of the rotary
selector so that it tips and can be picked up easily.
Carefully clean the rotary selector and its support on
the appliance using a cloth and soapy water. Dry with
a soft cloth. Do not use any sharp or abrasive materi-
als. Do not soak or clean in the dishwasher.
Do not remove the rotary selector too often so that the
support remains stable.
Call the after-sales service
If an error message is displayed, switch the appliance
off and on again; if the message disappears, it was a
one-off problem. If the fault occurs again or the error
message is still displayed, please contact the after-
sales service and provide the fault code.
Trouble shooting en
17
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