Page 1
Hisense F24 User Guide Manufacturer: Hisense Communications Co.,Ltd. Address: 218 Qianwangang Road, Qingdao Economic & Technological Development Zone, Qingdao, China Importers: Hisense France SAS Hisense Iberia, S.L.U Hisense Italia S.r.l Hisense South Africa...
Table of Contents Safety Precautions 17 Turning Your Phone On/Off General Safety Information Basics Medical Device 18 Touchscreen Gestures Road Safety 21 Notification Center Power Supply & Charging 21 Locking and Unlocking Screen 6 Specific Absorption Rate (SAR) 21 Customizing Screen Hearing Protection 22 Changing Date and Time Protecting the Environment Using Your Phone...
Page 3
31 Email Appendix 31 Important Information 32 Disclaimer 33 Troubleshooting...
Safety Precautions Warning: situations that could cause injury to yourself or others. Caution: situations that could cause damage to your device or other equipment. Notice: notes, usage tips, or additional information. General Safety Information Failure to follow the following safety instructions could result in fire, electric shock, injuries, or damage to your phone or other property. Read all the safety information below before using your phone. • Do not crash, throw, or puncture your phone. Avoid falling, • squeezing, and bending of your phone. • Do not use your phone in a moist environment, such as bathroom. Prevent your phone from being soaked or washed in liquid.
Page 5
ference to control equipment of the aircraft. • Turn off your phone near high-precision electronic devices. The phone may affect performance of these devices. • Do not attempt to disassemble your phone or its acces- sories. Only qualified personnel are allowed to service or repair the phone. • The socket-outlet shall be installed near the phone and shall be easily accessible. • Do not place your phone or its accessories in containers with a strong electromagnetic field. • Do not place magnetic storage media near your phone. Ra- diation from the phone may erase the information stored on them.
Page 6
• Do not disconnect the phone during memory formatting or file transfer operations. Otherwise, it may cause program failure or files damage. • Keep the phone and charger out of the reach of children. Do not let children use the phone or charger without supervi- sion. • Keep small phone accessories away from children to pre- vent choking hazard. • Do not modify or remanufacture your phone. • Do not immerse your phone in water or other liquids. • Do not expose your phone to fire, explosion or other haz- ards.
Medical Device • Obey all rules or regulations in hospitals and health care facilities. • Your phone contains radios that emit electromagnetic fields. These electromagnetic fields may interfere with pacemakers or other medical devices. • If you wear a pacemaker, maintain at least 20 cm of separa- tion between your pacemaker and your phone. • If you suspect your phone is interfering with your pacemaker or any other medical devices, stop using your phone and consult your physician for information specific to your medi- cal device. • When you perform repetitive activities such as typing or playing games on your phone, you may experience occa- sional discomfort in your hands, arms, wrists, shoulders, neck or other parts of your body. If you experience discom-...
• When your vehicle is equipped with an air bag, do not ob- struct with installed or portable wireless equipment. It may cause the air bag to fail or cause serious injury due to im- proper performance. • If you listen to music, please keep the volume at a reason- able level so that you are aware of your surroundings. This is of particular importance when near roads. • Using your phone in some circumstances can distract you and may cause danger. Obey rules that prohibit or restrict the use of phone or headphones (for example, avoid texting while driving a car or using headphones while riding a bicy- cle). Power Supply & Charging • Charge your phone with the included USB cable and power adapter. Use of incompatible adaptor or cable may cause permanently damage to your phone. • Power adaptor shall be installed near phone and shall be easily accessible.
AC/DC cable from power outlet. • Power adapters may become warm during normal use, and prolonged contact may cause injury. • Always allow adequate ventilation around power adapters when using them. • The ventilation should not be impeded by covering ven- tilation openings with items (for example newspapers, tablecloths, curtains and so on) to avoid overheating and malfunction. Maintain a clearance of at least 10 cm around the phone.
• Do not turn up the volume too high, doctors warn against prolonged exposure to high volume. • Excessive sound pressure from headsets and headphones can cause hearing loss. • To prevent possible hearing damage, do not listen at high volume levels for long periods. • Please only use Hisense headphones with your phone. Recommendations for reducing the user’s exposure to radiation • Use your mobile phone in good signal reception conditions, to reduce the amount of radiation received (especially in underground car parks, on train journeys or in a car, etc.).
• Use your phone when it receives the best signal (e.g.: Max- imum number of signal strength bars). • Use a hands-free kit. During calls, keep the phone away from the abdomen of preg- nant women and the lower abdomen of teenagers. Protecting the Environment • Please observe the local regulations on phone packaging, battery and used phone disposal and bring them to the col- lection point for proper recycling. • Please take your used, unwanted lithium batteries to a des- ignated place. Do not dispose of them in a rubbish bin. Do not dispose of used phones or batteries in a household rubbish bin. Risk of explosion if battery is replaced by an incor- rect type. Dispose of used batteries according to the instructions. Cleaning and Maintenance • Turn off the phone before cleaning and maintenance. Char- ger should be unplugged from socket. Phone and charger should be disconnected to prevent any electric shock or...
stance (alcohol benzene), chemical agents or abrasive cleaning agents to avoid damaging its parts or causing mal- function. You may clean with a slightly damp anti-static soft cloth. • Do not scrape or alter phone case as paint substances, or it may cause allergic reaction. If such reaction occurs, stop using the phone immediately and seek medical help. • Wipe dust off power plug and keep it dry to avoid risk of fire. • If phone or accessories do not work properly, contact your local vendor. • Do not disassemble phone or its accessories by yourself. Emergency Call In an emergency situation, if the phone is on and you are with- in network range, it can be used to make an emergency call. However, emergency call numbers may not be reachable in all networks. You should never rely on your phone for emergency calls. Compliance This equipment is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
Page 13
released by the manufacturer to fix some bugs or enhance sys- tem stability after product lunched. All versions released by the manufacturer have been verified and are still compliant with the related rules. Bands and max power GSM850:824MHz-894MHzMax Power: 33±2dBm GSM900:880MHz-960MHz Max Power: 33±2dBm GSM1800:1710MHz-1880MHz Max Power: 30±2dBm GSM1900:1850MHz-1990MHz Max Power: 30±2dBm WCDMA B1:1920MHz-2170MHz Max Power: 23±2.7dBm WCDMA B2:1850MHz-1990MHz Max Power: 23±2.7dBm WCDMA B8:880MHz-960MHz Max Power: 23±2.7dBm LTE B1:1920MHz-2170MHz Max Power: 23±2.7dBm LTE B2:1850MHz-1990MHz Max Power: 23±2.7dBm LTE B3:1710MHz-1880MHz Max Power: 23±2.7dBm LTE B7:2500MHz-2690MHz Max Power: 23±2.7dBm LTE B8:880MHz-960MHz Max Power: 23±2.7dBm LTE B20:791MHz-862MHz Max Power: 23±2.7dBm...
LTE B38:2570MHz-2620MHz Max Power: 23±2.7dBm LTE B40:2300MHz-2400MHz Max Power: 23±2.7dBm WIFI:2400MHz-2483.5MHz EIRP Power: < 20dBm BlueTooth:2400MHz-2483.5MHz EIRP Power < 10dBm GPS: 1575.42±1.023MHz FM: 87.5 MHz-108MHz Copyright The equipment is for private use only. Copying CDs or down- loading music, video or picture files for sale or other business purposes may be a violation of copyright law. Copyrighted materials, works of art and/or presentations may require autho- rization to be fully or partially copied or recorded. Be aware of all such applicable laws concerning recording and use of such contents in your country and jurisdiction.
Phone at a Glance Phone Overview The device features may vary based on your location, language, carrier and model. This device supplies OTG function, please use stan- dard OTG data cable.
Page 16
1. Distance/ Light sensor 10. Speaker 2. Front camera 11. Volume up button 3. Receiver 12. Volume down button 4. Flashlight 13. Power key 5. Touch screen 14. Card tray 6. Main camera 15. Micro USB port 7. De-noising mike 16. Mike 8. Main flashlight 17. Headset socket 9. Fingerprint sensor Power button • Press it to turn on or lock the screen. • Press and hold it to turn the device on or off. • Press it and Volume down button simultaneously to capture a screenshot. • Press and hold it for about 14s to shut down the phone, and keep pressing it to reboot the phone. Home key (virtual) Tap it to the Home screen. Recent key (virtual) Tap it to open the list of recent apps. Return key (virtual)
Tap it to go back to the previous screen. Volume up/down button (physical) Press it to adjust the device volume. Installing Nano SIM card / SD card Before you start using your new phone, you need to set it up. Press and hold the power button. Select Power off to turn off your phone. Remove the card tray from the phone with the tool supplied .Insert Nano SIM card and Micro SD card. Insert Nano -SIM card and Micro-SD card.
• Only Nano-SIM cards work with the device. Do not attempt to insert other SIM type, otherwise it may cause phone damage. • Do not remove the Nano-SIM/SD card while the card is being used; otherwise, data loss or damage may occur. Hisense shall not be liable to any loss, including data loss, due to misuse of Nano-SIM/SD card. • Turn off your phone before replacing or removing its Nano-SIM/SD card. • Micro-SD card is not included; therefore you need to buy it separately. Battery Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods of time.
Page 19
The battery is built into the phone and is not remov- able. Do not remove the battery by yourself. • Use only Hisense-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the phone. • Avoid using your phone when it is charging. Do not cover your phone or the power adaptor. • Connecting the charger improperly may cause serious damage to the phone. Any damage caused by misuse is not...
mance and shorten its life. Long-term charging in extreme temperatures will damage the battery. • While charging, the phone and the charger may heat up. This is normal and should not affect the phone’s lifespan or performance. If the battery gets hotter than usual, stop charging it. Place your phone in a cool place and allow it to cool down. Avoid prolonged contact with the surface of your phone if it becomes hot. Turning Your Phone On/Off Turning on the phone Press the Power button on the right side of phone and wait for a few seconds until the screen lights up.
Basics Touchscreen Gestures Use a few simple gestures to use your phone and its apps. Tapping To open an app, to choose a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger. Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options.
Page 22
Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwoard to scroll through a webpage or a list of items. Spreading and pinching Spread two fingers apart on a webpage, map or image to zoom in a part.
Page 23
Pinch to zoom out. Dragging To move an item, tap and hold it and drag it to the target posi- tion.
Notification Center Open notification center Swipe down from the top edge of the screen to open notifi- cation center. Swipe down again from the top edge of the screen to go to the shortcuts tab. Set notification options Go to Settings > Notifications. Enable or disable notification settings as desired. Close notification center Swipe up or press the Home button to close notification center. Locking and Unlocking Screen Locking the screen • Press the Power button to manually lock the screen. • The screen will lock automatically and enter sleep mode after it has been idle for a period of time to reduce power consumption and prevent unintended operations. To change the screen sleep time, go to Settings >...
Press and hold the blank area on the screen to access the home screen editor. Select WALLPAPERS and WIDGETS to customize your screen. Changing Date and Time Go to Settings > Date & time. • Activate Automatic time zone to use network provided time zone. • Activate Use 24-hour format to use 24-hour time.
Using Your Phone Home Screen Home screen is the starting point for accessing all of the phone’s features. It displays widgets, shortcuts to apps and more. Home screen may appear differently depending on the region or service provider.
Page 27
Status Bar It displays status icons and notifications. Widget Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen. Application Icons Tap an icon, such as an app or a folder, to open and use it. Hot dock It provides quick access to apps in hot dock. Phone Making calls on the Home screen or the Apps screen. to open the keypad and enter a phone number. to make a call. Making calls from call logs or contacts list , and tap a contact or a phone number to make a call.
to open the keypad. Tap and hold 0 until the + sign appears. Enter the country code, area code, and the phone number. Then tap Receiving calls Answering a call When a call comes in, tap to answer the call. Rejecting a call When a call comes in, tap to reject the call. Contacts Adding contacts Creating contact manually on the Home screen or the Apps screen. to enter contact information. to save. Adding from the keypad to open Enter the number and tap Create new contact. Adding from received calls to view received calls.
Add recieved calls to a contact. Importing contacts You can import contacts from storage services to your device. on the Home screen or the Apps screen. Tap IMPORT CONTACTS. Select an import option. Searching for contacts on the Home screen or the Apps screen. Use one of the following search methods: • Scroll up or down the contacts list. • Drag a finger along the index at the right side of the contacts list to scroll through it quickly. • Tap at the top of the screen to search for a contact. Messages Sending messages on the Home screen or the Apps screen. to create a message. Add recipients and enter a message. to send the message.
Attach files Select contacts Type name from contact list or number Enter a message Send the message Viewing messages on the Home screen or the Apps screen. Select a contact on the message list. View your conversation. Searching messages on the Home screen or the Apps screen. to enter key words to search messages. Camera You can take photos or record videos. Taking photos on the Home screen or the Apps screen. Frame your subject on the screen. A green square appears where the camera is focused. to take a photo. Your picture will be automatically...
saved to the Gallery Recording videos to start recording the video. to stop recording. To capture an image from the video while recording, tap • Spread two fingers apart on the screen to zoom in, and pinch to zoom out. • Tap to switch between front camera and rear camera. Launching camera on locked screen To quickly take photos, launch Camera on the locked screen. Drag outside the large circle on the locked screen. Gallery Viewing images or videos on the Apps screen.
Sharing images or videos Select an image or videos, and tap at the top of the screen. Select a sharing method. Calculator You can do simple or complex calculations by using Calculator app. on the Apps screen. Slide right or left to switch between the standard calculator and the scientific calculator. Music Adding song to your phone • Copy songs from your computer using USB cable. • Download songs from the Internet. • Copy songs with Bluetooth. Listening to music Select a song to play.
When a song is playing, tap Home button to exit the music playback screen without stopping the song. To return to the music playback screen, open the notification center and tap the cover of the song. Browser Connect the web page to search for information and bookmark your favorite webpages to access them conveniently. Enter the address field in the search bar, and tap . You can access to web pages; moreover, bookmarks, multiple...
Page 34
window switching and other functions are supported. Email Setting up email accounts Set up an email account when opening Email for the first time. on the Apps screen. Enter the email address and then tap NEXT. Enter the password and then tap NEXT. To manually register a com- pany email account, tap MANUAL SETUP. Follow the on-screen instructions to complete the setup. Sending emails to compose an email. Add recipients and enter an email text. to send the email. Appendix Important Information For an optimal experience, the phone regularly connects to mail and internet servers. This automatically and inevitably gener- ates data exchanges that may be charged in addition to your existing package, or may be deducted from prepaid credit or a prepaid system.
Page 35
net, it is strongly recommended to have a suitable option which includes unlimited Internet and emails and to avoid changing the settings preconfigured by default. If you wish, connect to Wi-Fi for a faster and more stream lined experience. It is particularly recommended to use Wi-Fi for streaming, or downloading games, videos or bulky films. Disclaimer • The usage of non-original accessories, such as headsets, chargers and so on, will cause incompatibility between phone and accessories. It may cause bad performance or malfunction, and we are not responsible for any damage that it might occur.
Page 36
• Use your phone in accordance with the purposes and functions. Troubleshooting This part lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most of them are easy to be fixed by yourself. SIM card has error Ensure that the SIM card is correctly inserted. No network connection / Dropped network • Move toward a window or into an open area. Check net- work provider coverage map. • Check whether the SIM card is too old. If so, change your SIM card at your network provider’s nearest branch. Contact your service provider.
Page 37
Phone cannot be switched on • Ensure to press the Power button for at least two seconds. • Charge battery. Check the charging indicator on the screen. Charge has error • Outside temperature is too hot or cold. Charge the battery. • Ensure that phone is charging at a normal temperature. • Check the charger and its connection to the phone. • Plug the charger into a different socket. • Ensure that charger is not defective. If so, replace the char- ger. • Use only original accessories. Impossible to receive or send SMS and photos Ensure that the storage is sufficient. Delete some messages in your phone. Files cannot be opened Check the supported file formats.
Page 38
phone is not in vibration or silent mode. Phone hangs up or freezes Update your software through the website. Contacts display doubly Contacts are saved in both phone and SIM card. Check con- tacts saved. App cannot be installed • Not supported by service provider or registration required. Contact your service provider. • Your phone has insufficient storage. Delete some messages from your phone. Phone cannot be connected to computer • Change data cable. • Change computer port.
Need help?
Do you have a question about the Infinity F24-CN and is the answer not in the manual?
Questions and answers