Appendix; Troubleshooting - Samsung BD-E5300 User Manual

Appendix

Troubleshooting

Before requesting service, please try the following solutions.
PROBLEM
No operation can be
• Check the batteries in the remote control. They may need replacing.
performed with the remote
• Operate the remote control at a distance of no more than 20 feet.
control.
• Remove batteries and hold down one or more buttons for several minutes
to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
Disc does not play.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.
• Ensure that the disc has disc menus.
The prohibition message
• This message appears when an invalid button is pressed.
appears on the screen.
• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
• You've requested a title or chapter number or search time that is out of
range.
Play mode differs from the
• Some of the functions selected in the Setup Menu may not work properly if
Setup Menu selection.
the disc is not encoded with the corresponding function.
The screen ratio cannot be
• The Screen Ratio is fixed on your Blu-ray Disc/
changed.
• This is not a problem with the player.
No audio.
• Make sure you have selected the correct Digital Output in the Audio Options Menu.
The screen is blocked
• If the HDMI output is set to a resolution your TV cannot support (for example,
1080p), you may not see a picture on your TV.
• Press the
with no disc inside. All settings will revert to the factory settings.
• When the factory default settings are restored,
deleted.
24
SOLUTION
DVD.
PLAY/PAUSE (
) button (on front panel) for more than 5 seconds
all stored user BD data is
PROBLEM
Forgot password PLAY/PAUSE (
• Press the
seconds with no disc inside. All settings including the password will revert to
the factory settings.
Don't use this unless absolutely necessary.
• When the factory default settings are restored,
deleted.
If you experience other
• Go to the contents and find the section of the user manual that contains the
problems.
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service center.
The picture is noisy or
• Make sure that the disc is not dirty or scratched.
distorted
• Clean the disc.
No HDMI output.
• Check the connection between the TV and the HDMI jack of the player.
• Check if your TV supports 480p, 720p, 1080i, 1080p HDMI input resolution.
Abnormal HDMI output
• If random noise appears on the screen, it means that TV does not support
screen.
HDCP (High-bandwidth Digital Content Protection).
AllShare function
I can see folders shared
• AllShares shows only
through AllShare, but I
categories. Files that do not correspond to these categories may not be
cannot see the files.
displayed.
Video is played
• Check if the network is stable.
intermittently.
• Check if the network cable is properly connected and if the network is not
overloaded.
AllShare connection
• The IP address under the same subnetwork should be unique. If they are not,
between Player and PC is
IP interference can cause this phenomenon.
unstable.
• Check if you have a firewall enabled.
If so, disable the firewall function.
SOLUTION
) button (on front panel) for more than 5
all stored user BD data is
files corresponding to the Image, Music, and Movie