Blackberry KEY2 User Manual page 88

User guide
Store your smart card password on your device
You can set up your device to store your smart card password temporarily, so that you don't have to enter it as often. To
remove the password from your device cache, lock your device.
1. Swipe down from the top of the screen.
2. Tap > Security & Location > Smart Card.
3. Turn on the PIN Caching switch.
Set or change the PIN for your smart card reader
1. Swipe down from the top of the screen.
2. Tap > Security & Location > Smart Card.
3. Tap a smart card reader.
4. Do one of the following:
• Tap Set PIN.
• Tap Change PIN.
5. Complete the instructions on the screen.
Troubleshooting: Locks, passwords, and protecting your data
I forgot my password, PIN, or pattern
For security reasons, the only way that you can reset your screen lock without knowing the password, PIN, or pattern is to
delete all of your device data and set up the device again.
You can typically do this by entering your password, PIN, or pattern incorrectly ten times. Or, if you have a remote device
management app installed on your device, such as the Android™ Device Manager, you can log in to the website and delete
your device data.
If you add your Google™ account to your device, the factory reset protection feature is turned on. To set up your device
again, you must add the same Google™ account. If you don't use the same Google™ account, you can't complete the setup
process.
Smart Lock doesn't unlock my device as expected
Try any of the following;
• If your device doesn't unlock when you scan your face, try to improve the image Smart Lock uses to recognize your face.
Tap > Security & Location > Smart Lock > Trusted face > Improve face matching.
• Adjust the distance between your BlackBerry device and a trusted Bluetooth enabled device. The distance of a
Bluetooth connection can vary depending on your BlackBerry device model and the Bluetooth enabled device.
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Security