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Product support
Help is always at hand
All repairs to the machine must be carried out by an authorised repair agent. When a repair is required or you are
unable to eliminate the failure with the help of the information below:
a: Unplug the machine.
b: Close the water tap.
c: Contact the nearest authorised repair agent.
FAILURE
Your machine
does not operate.
Your machine
does not receive
water.
Your machine is
not draining water.
Your machine is
vibrating.
Your machine is
vibrating.
(*) See the section concerning the care and maintenance of your machine.
(**) See the section concerning installation of your machine.
If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the Troubleshooting section of these instructions,
or online at www.newworldassist.co.uk If you still require further assistance, call one of our experts on 0333 305 2263.
34
Product support
PROBABLE CAUSE
It is unplugged.
Your fuse is defective.
The electric power is off.
Start/pause button has not been
pressed.
The programme knob is in the 0
(off) position.
The door is not shut properly.
Water tap is closed.
The water inlet hose may be bent.
The water inlet hose is obstructed.
The valve inlet filter is obstructed.
The door is not shut properly.
The drain hose is obstructed or
bent.
The pump filter is obstructed.
The clothes are not placed inside
the machine in a well-balanced
manner.
The feet of your machine are not
adjusted.
Transportation screws are not
removed.
There are only few clothes in the
device.
Excessive amount of clothes are
filled in the machine or the clothes
are not placed in a well-balanced
manner.
Your machine is touching a rigid
object.
METHODS OF ELIMINATION
Insert the plug into the socket.
Change your fuse.
Check the electric power.
Press the start/pause button.
Turn the programme knob to the desired position.
Shut the door properly. You should hear the click.
Open water tap.
Check the water inlet hose.
Clean the filters of water inlet hose. (*)
Clean the valve inlet filters. (*)
Shut the door properly. You should hear the click.
Check the drain hose.
Clean the pump filter. (*)
Spread the clothes inside the machine in an orderly
and well-balanced manner.
Adjust the feet. (**)
Remove transportation screws. (**)
It does not prevent operation of the machine.
Do not exceed the recommended quantity of clothes
and spread your clothes in the machine in a well-
balanced manner.
Ensure machine is not in contact with hard objects.
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