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Chapter 5 Trouble Shooting
Other Tips
Issue:
When using the Windows wireless connection manager, I cannot connect to my wireless router. I
receive a "Cannot configure wireless network" error message when scanning for available wireless
networks.
Answer:
Another wireless client software may be installed on your computer that is taking control of the
wireless client adapter away from the Windows connection manager. Either switch to the other
software or use Add/Remove Programs to remove the conflicting client software. After rebooting,
the Windows connection manager should be able to connect to the available wireless networks.
Issue:
When I attempt to connect to my wireless router, I receive an error message indicating that security
settings on my computer do not match the settings on the router.
Answer:
Manually enter the correct security key and encryption type into the Windows connection manager.
To enter the security key in Windows XP:
Go to View Available Wireless Networks and select change Advanced Settings. Click on the Wireless
Networks tab. There will be a list of networks to which you have previously connected. Highlight the
network name (SSID) of the wireless router and select Properties. Enter the correct encryption key
and select correct the encryption type as configured on the wireless router.
Go to Connect to Network, right-click on the name of the network and click Properties. Highlight the
name of your network and go to Properties. Enter the correct encryption key and select correct the
encryption type as configured on the wireless router.
Issue:
What can I do if my wireless connection drops randomly or seems slow?
Answer:
There are many environmental factors that may affect this behavior. First, ensure the issue is not
range related by locating the wireless router and the client in closer proximity and check whether
the connection drops continue.
WI-U2-800D / WI-U2-400D User Manual
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