Faq - Alcatel OT-355C User Manual

FAQ

If an anomaly occurs when you are using your mobile phone, please refer to the following
table. If the problem remains unsolved, please contact the phone vendor.
FAQ
The telephone does not
charge properly
The phone does not
switch on
The phone card has
been inserted but the
card information cannot
be read
The phone displays
"Enter PUK number"
Unable to dial a number
Poor sound quality
The other party cannot
hear you during a call
The receiver volume is
low
Item to be checked
Make sure that the charger is correctly connected to the
phone and the power socket.
Make sure you are using a charger specifically designed
for this phone.
Check the battery charge level.
Make sure the battery is properly installed.
Press and hold the PWR key until the screen comes on.
Make sure the UIM card is properly inserted.
Make sure your UIM card is valid.
Make sure the card's contact face is not dirty, if it is, wipe it
with a clean cloth.
Contact the network operator for a PUK number.
Unlock the phone using the PUK number.
Make sure you have dialed a valid phone number.
Check if your phone is connected to the network.
Check if the reception signal is strong enough.
If you are inside a building, rotate the phone or move close
to a window.
Make sure the mouthpiece is not blocked.
Check if the receiver volume is set to maximum.