Bbg-1040-Aco Processing Error Troubleshooting - Cobalt Digital Inc BBG-1040-ACO Product Manual

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BBG-1040-ACO Processing Error Troubleshooting

Table 3-5 Troubleshooting Processing Errors by Symptom
Symptom
BBG-1040 shows Unlocked
message in BBG-1040-ACO
Card Info pane.
Ancillary data (closed captioning,
timecode) not transferred
through BBG-1040-ACO
Audio not processed or passed
through device
Audio silence event not detected
or triggered on
Excessive or nuisance input
signal quality events in log or
Card State status display
Selected upgrade firmware will
not upload
3-60
Table 3-5 provides BBG-1040-ACO processing troubleshooting information.
If the BBG-1040-ACO exhibits any of the symptoms listed in Table 3-5,
follow the troubleshooting instructions provided.
In the majority of cases, most errors are caused by simple errors where the
BBG-1040-ACO is not appropriately set for the type of signal being received
by the device.
Note: Where errors are displayed on both the BBG-1040-ACO and network remote
controls, the respective indicators and displays are individually described in
this section.
Error/Condition
No video input present
• Control(s) not enabled
• VANC line number conflict
between two or more
ancillary data items
Enable control not turned on
Holdoff set too long to detect
condition
Holdoff periods are too brief (or
threshold set too high)
Automatic reboot after upgrade
turned off
BBG-1040-ACO PRODUCT MANUAL
Corrective Action
Make certain intended video source is
connected to appropriate BBG-1040-ACO video
input. Make certain BNC cable connections are
OK.
• Make certain respective control is set to On or
Enabled (as appropriate).
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges on page 3-9).
On Output Audio Routing/Controls tab, Audio
Group Enable control for group 1 thru 4 must be
turned on for sources to be embedded into
respective embedded channel groups.
The Trigger Holdoff controls on the Audio
Detect Events tab allow ignoring silence events
unless the event duration exceeds the holdoff
setting. Make certain holdoff is set sufficiently
low to detect events as desired.
If holdoff periods are too brief (or threshold set
too sensitive), nuisance alarms may be
generated during transitions to and from
programs and interstitials, as well as during
certain content.
Device Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the
device manually, or leave this box checked to
allow automatic reboot to engage an upgrade
upon selecting the upgrade.
Troubleshooting
BBG1040ACO-OM (V1.4)