9922-Fs Processing Error Troubleshooting - Cobalt Digital Inc 9922-FS Product Manual

Operating Instructions

9922-FS Processing Error Troubleshooting

Table 3-4 Troubleshooting Processing Errors by Symptom
Symptom
• DashBoard™ shows
Unlocked message in
9922-FS Card Info pane
• Card edge Input LED
corresponding to input is not
illuminated
Ancillary data (closed captioning,
timecode) not transferred
through 9922-FS
Audio not processed or passed
through card
(Option +QC only) Audio silence
event not detected or triggered
on
Selected upgrade firmware will
not upload
9922FS-OM (V1.5)
Table 3-4 provides 9922-FS processing troubleshooting information. If the
9922-FS card exhibits any of the symptoms listed in Table 3-4, follow the
troubleshooting instructions provided. In the majority of cases, most errors
are caused by simple errors where the 9922-FS is not appropriately set for the
type of signal being received by the card.
Note: • The error indications shown below are typical for the corresponding error
conditions listed. Other error indications not specified here may also be dis-
played on DashBoard™ and/or the 9922-FS card edge status indicators.
• Where errors are displayed on both the 9922-FS card and network remote
controls, the respective indicators and displays are individually described in
this section.
Error/Condition
No video input present
• Control(s) not enabled
• VANC line number conflict
between two or more
ancillary data items
Enable control not turned on
Holdoff set too long to detect
condition
Automatic reboot after upgrade
turned off
9922-FS PRODUCT MANUAL
Corrective Action
Make certain intended video source is
connected to appropriate 9922-FS card video
input. Make certain BNC cable connections
between frame Rear I/O Module for the card and
signal source are OK.
• Make certain respective control is set to On or
Enabled (as appropriate).
• Make certain each ancillary data item to be
passed is assigned a unique line number (see
Ancillary Data Line Number Locations and
Ranges (p. 3-9).
On Output Audio Routing/Controls tab, Audio
Group Enable control for group 1 thru 4 must be
turned on for sources to be embedded into
respective embedded channel groups.
The Trigger Holdoff controls on the Audio
Detect Events tab allow ignoring silence events
unless the event duration exceeds the holdoff
setting. Make certain holdoff is set sufficiently
low to detect events as desired.
Card Presets > Automatically Reboot After
Upgrade box unchecked. Either reboot the card
manually, or leave this box checked to allow
automatic reboot to engage an upgrade upon
selecting the upgrade.
Troubleshooting
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