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Troubleshooting
|
When the lock doesn't function correctly, please check the items below.
If you can't resolve the problem, please contact the nearest service center.
Problem
● C heck if the batteries are inserted in the correct polarity.
There is no power.
● C heck that the batteries have a full charge.
● C heck that the Exterior Unit cable has not come loose.
● T here was a delay while changing the PIN Code. The
touchscreen must be illuminated when changing the PIN
Code. Also, after entering the first digit, the next digit must
be entered within 10 seconds.
I can't change the
Master PIN Code.
● R eplace the batteries if they are discharged.
● R efer to the 'Changing the Master PIN Code' section in
the user manual and try again. Ensure that the Master
PIN Code is 4~12 digits long.
● T he User Number has already been used. Delete the de-
I can't register the
sired User Number and re-register.
User PIN Code.
● E nsure that the User PIN Code is 4~12 digits long.
● T he User Number has already been used. Delete the de-
sired User Number and re-register.
I can't register the
User Card.
● E nsure that the card is touched to the card reader within
10 seconds of entering the User Number.
● C heck that the registered PIN Code was entered cor-
rectly.
I entered the PIN
● I f the touchscreen illumination turns off while entering the
Code and pressed
PIN Code, the button input was not registered. Touch the
the [ ] button,
[Touchscreen] to illuminate the touchscreen and enter
but the door won't
the PIN Code again from the beginning. (The touchscreen
open.
illumination is turned off automatically if there is no input
within 5 seconds.)
● T he Card is either unregistered or unrecognized.
I can't unlock the
door with my Card.
● T he Card must touch the Card reader correctly.
Check if the Double-locking function has been enabled.
I can't unlock the
When this function is enabled, the lock will not open with
door with my PIN
a PIN Code or Card.Touch the [Touchscreen] when the
Code or Card.
Double-locking function is enabled causes the lock to emit a
'Too~~t, too~~t' sound.
Samsung SDS
Digital Door Lock
Resolution
0
0
SHS-3320/3321
Reference
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