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Symptoms
Odour problem
Your home appliance and
smartphone is not connected
to the Wi-Fi network.
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Reason
This odour is caused by
the rubber attached to the
washing machine.
If the rubber seal is not
cleaned regularly, odours can
occur from mold or foreign
substances remaining inside
the rubber seal .
Odours can occur if foreign
substances are left in the
drain pump filter.
Odours can occur if the drain
hose is not properly installed,
causing water to flow back
inside the washing machine.
Using the dry function,
odours can occur from lint
and other laundry matter
sticking to the heater. (Dryer
model only)
A distinct odour can occur
from drying wet clothes with
hot air. (Dryer model only)
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
Mobile data for your
smartphone is turned on.
The wireless network name
(SSID) is set incorrectly.
The router frequency is not
2.4 GHz.
The distance between the
appliance and the router is
too far.
Solution
• It is the normal smell of new
rubber and will disappear after
the machine has been run a
few times.
• Be sure to clean the rubber
seal regularly.
• Be sure to clean the drain
pump filter regularly.
• When installing the drain hose,
be sure that it doesn't bend or
become blocked.
• This is not a malfunction, so
you may continue using the
machine without concern.
• The odour will disappear after
a short while.
• Find the Wi-Fi network
connected to your smartphone
and remove it, then register
your appliance on LG
SmartThinQ.
• Turn off the Mobile data of
your smartphone and register
the appliance using the Wi-Fi
network.
• The wireless network
name (SSID) should be a
combination of English letters
and numbers. (Do not use
special characters.)
• Only a 2.4 GHz router
frequency is supported. Set
the wireless router to 2.4 GHz
and connect the appliance
to the wireless router. To
check the router frequency,
check with your Internet
service provider or the router
manufacturer.
• If the distance between the
appliance and the router is too
far, the signal may be weak
and the connection may not be
configured correctly. Move the
location of the router so that it
is closer to the appliance.
EN
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