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CMOS color camera OLYMPUS LC30
6
Troubleshooting
The following text describes typical errors that may occur when using the camera.
Error
The camera can't be
found
A faulty image appears
When starting the live-
image, the "Camera time-
out "error message
appears.
6.1
Contacting Customer Service
Please contact your local OLYMPUS support if you have any questions about the
product. The addresses can be found on the following websites:
https://www.olympus-lifescience.com/en/contact-us/
Life Science Solutions
Industrial Solutions
https://www.olympus-ims.com/en/contact-us/
20
Possible causes
The camera was not
selected during the installa-
tion of your software.
A power saving mode in the
BIOS prevents image
acquisition.
The USB cable you are
using is too long.
Other processes that
require a lot of processing
power are running at the
same time.
Solution
The camera driver has to be installed. To do so, start the
installation wizard for the software again.
Browse to the directory that contains the cellSens or
OLYMPUS Stream software and double click the
setup.exe
file. The installation wizard starts.
In the next dialog boxes, select the options
maintain imaging software
Provide licenses, update
installation.
When the
Image source selection
select the
Olympus
manufacturer and select the check
box next to the camera you want to use for image acqui-
sition.
Follow the further instructions of the installation wizard
and finish the installation.
If possible, ask your system administrator to switch off all
power saving modes in the BIOS of your PC.
Please note:
Changes in the BIOS (Basic Input Output System) can
have a negative effect on the way your computer
operates. Make sure that only qualified personnel make
changes to the settings in the BIOS.
Use the supplied USB cable.
Check which other processes are running and end those
that are not required.
Install or
>
Maintain imaging software
dialog box is displayed,
>
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