Troubleshooting - Sony STR-SL500 Operating Instructions Manual

Troubleshooting

If you experience any of the following
difficulties while using the receiver, use this
troubleshooting guide to help you remedy the
problem.
There is no sound or only a very low-level
sound no matter which component is
selected.
• Check that the speakers and components are
connected securely and correctly.
• Check that both the receiver and all components
are turned on.
• Check that you have selected the correct
component on the receiver.
• Check that MASTER VOLUME is not set at
" "
VOL MIN .
• Press MUTING to cancel the muting function.
There is no sound from a specific component.
• Check that the component is connected correctly
to the audio input jacks for that component.
• Check that the cord(s) used for the connection is
(are) fully inserted into the jacks on both the
receiver and the component.
• Check that you have selected the correct
component on the receiver.
The left and right sounds are unbalanced or
reversed.
• Check that the speakers and components are
connected correctly and securely.
• Adjust balance parameters in the LEVEL menu.
There is severe hum or noise.
• Check that the speakers and components are
connected securely.
• Check that the connecting cords are away from a
transformer or motor, and at least 3 meters away
from a TV set or fluorescent light.
• Move your TV away from the audio components.
• The plugs and jacks are dirty. Wipe them with a
cloth slightly moistened with alcohol.
There is no sound or only a very low-level
sound is heard from the center or/and
surround speaker.
• Make sure the sound field function is on (press
SOUND FIELD +/–).
• Select the CINEMA STUDIO EX mode
(page 23).
• Adjust the speaker level (page 15).
• Make sure the center or/and surround speaker size
parameter is set to either "SMALL" or "LARGE"
(page 13).
There is no sound from the sub woofer.
• Check that the sub woofer is connected correctly
and securely.
• Make sure the sub woofer selection parameter is
set to "YES" (page 13).
• There is no sound output from the sub woofer
depending on the sound field.
The surround effect cannot be obtained.
• Make sure the sound field function is on (press
SOUND FIELD +/–).
• Sound fields do not function for the signals with a
sampling frequency of more than 48 kHz.
Dolby Digital or DTS multi channel sound is
not reproduced.
• Check that the playing DVD, etc. is recorded in
Dolby Digital or DTS format.
• When connecting the DVD player, etc. to the
digital input jacks of this receiver, check the audio
setting (settings for the audio output) of the
connected component.
35 GB