Starkey SurfLink Operation Manual
  1. Manuals
  2. Brands
  3. Starkey Manuals
  4. Cell Phone
  5. SurfLink
  6. Operation manual

Starkey SurfLink Operation Manual

Hide thumbs Also See for SurfLink:
Table of Contents

Advertisement

Quick Links

Download this manual
MOBILE 2
O P E R AT I O N S M A N U A L

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SurfLink and is the answer not in the manual?

Questions and answers

Related Manuals for Starkey SurfLink

Summary of Contents for Starkey SurfLink

  • Page 1 MOBILE 2 O P E R AT I O N S M A N U A L...

  • Page 2: Table Of Contents

    Table of Contents Introduction Basic Use Getting Started Power Button Touch Screen Display Volume Up Button Volume Down Button Micro-USB Jack Built-In Microphones Performance Overview Operation Adjusting Settings in your Hearing Aids Streaming Cell Phone Calls Call Waiting Streaming Audio Streaming Bluetooth Landline Phone Calls...
  • Page 3 Tools Bluetooth Features Manage Paired Bluetooth Devices Brightness Syncing Hearing Aids Choose Features for SurfLink Mobile 2 Remote Layout Language Settings Lock Display Options Phone Options General Options Additional Information Accessories Bluetooth Overview Required Information FCC Information...

  • Page 5: Introduction

    Introduction SurfLink Mobile 2 is designed to interface with your wireless hearing aids in multiple ways: • As a cell phone streaming device • As an audio streaming device from: – Bluetooth ® devices – Line-in input via the micro-USB jack –...

  • Page 6: Basic Use

    Basic Use...
  • Page 7 • Long press and hold (5 seconds) powers on or powers off SurfLink Mobile 2 • Short press and release wakes or hides display while SurfLink Mobile 2 is powered on 2. Touch Screen Display – Press and release on touch screen buttons to make selection 3.
  • Page 8 To Sync Your Hearing Aids with SurfLink Mobile 2: 1. See page 29 for more details To Pair a Bluetooth ® device (including cell phones) with SurfLink Mobile 2: 1. See page 25 for more details To Operate Remote Control: 1.
  • Page 9 Focus To Answer Incoming Phone Calls: 1. When an incoming call is received by a cell phone connected to SurfLink Mobile 2, the incoming call screen will appear 2. Accept call by selecting the Answer button 3. Decline call by selecting Do Not Answer button...
  • Page 10 To Make Outgoing Phone Calls: 1. Dial call on your connected cell phone 2. Once call is dialed, Phone screen appears on SurfLink Mobile 2 3. See page 18 for more details During Active Phone Calls 1. See page 18 for more details 100% JustTalk –...

  • Page 11: Getting Started

    Power button. Release the button when the display powers on. When SurfLink Mobile 2 is on, you can put it into Sleep Mode by a short press and release of the Power button. In Sleep Mode, SurfLink Mobile 2 is still on, but the display is turned off.
  • Page 12 If an advisory message is available, an indicator will display in the center of the taskbar. The SurfLink Mobile 2 battery status is shown on the right side of the taskbar. For 100% example, a fully-charged SurfLink Mobile 2 shows 100% battery charge.

  • Page 13: Volume Up Button

    Volume Up Button To increase the volume of sounds coming through a hearing aid, press and release the Volume Up button on the side of SurfLink Mobile 2. Continue to press and release until the desired volume is reached. Volume Down Button...
  • Page 14 USB jack or an optional car charger adaptor, although it may take longer than recharging via a wall outlet. Charging time may also take longer if the SurfLink Mobile 2 is streaming audio while it is being recharged. Plugging SurfLink Mobile 2 into active power source will briefly light up the display (when the SurfLink Mobile 2 is powered on, but the display is off).

  • Page 15: Built-In Microphones

    75% or higher. * To determine the Style, examine the small bar code label on back housing. If “480” appears above the serial number, then it is “Higher Capacity” style. Otherwise, your SurfLink Mobile is the “Original” style.

  • Page 16: Operation

    Specifi es whether adjustments are made to a single hearing aid or both hearing aids. Volume Up / Volume Down Physical buttons on the side of SurfLink Mobile 2 make adjustments to overall volume of all sounds coming through the hearing aids.
  • Page 17 Favorite • Start/stop SurfLink Media 2 audio streaming • iQ Boost • Jump to Memory 4 • Multifl ex Tinnitus On/Off • Not active Activates the Favorite setting that is programmed into hearing aids. Ask your hearing professional if your hearing aids have Favorite functionality.

  • Page 18: Streaming Cell Phone Calls

    Note: If possible, it is best to answer incoming calls via SurfLink Mobile 2. There are some cell phones that do not properly route the call to SurfLink Mobile 2 if you answer via the cell phone itself. (2b) To Decline the incoming call: •...
  • Page 19 Select desired voice input option by toggling between JustTalk and SurfLink Mic. Note: When using the SurfLink Mic, SurfLink Mobile 2 should be 8-12 inches [20-30cm] from your mouth for optimal voice pickup. The lanyard accessory can assist in this situation.

  • Page 20: Call Waiting

    Do Not Answer different cell phone (which is also connected Hold Call End Call with SurfLink Mobile 2), then the second call + Answer + Answer will roll directly to that cell phone’s voicemail. (2) Select Do Not Answer button...

  • Page 21: Streaming Audio

    Streaming Audio SurfLink Mobile 2 can stream audio to your hearing aids from: • Bluetooth devices • Line-In input from an audio device • Built-in SurfLink Mobile 2 microphones Note: SurfLink Mobile 2 should be kept within 12-15 feet [4-5m] of the hearing aids when streaming audio.
  • Page 22 Note: After selecting this button, a prompt will remind you to point SurfLink Mobile 2 microphone toward sounds you want to hear. In noisy environments, move SurfLink Mobile 2 as close as possible to sound source. Line-In button – Receives audio from Line-In...

  • Page 23: Streaming Bluetooth Landline Phone Calls

    Streaming Bluetooth Landline Phone Calls SurfLink Mobile 2 can be paired to a Bluetooth landline phone (or Bluetooth landline phone adaptor), which supports the Bluetooth Headset Profi le (HSP). Bluetooth landline phone calls can be streamed to hearing aids via SurfLink Mobile 2.
  • Page 24 Select desired voice input option by toggling between JustTalk and SurfLink Mic. Note: When using the SurfLink Mic, the SurfLink Mobile 2 should be 8-12 inches [20-30cm] from your mouth for optimal voice pickup. The lanyard accessory can assist in this situation.

  • Page 25: Tools

    Tools Bluetooth Features To stream audio (including cell phone calls) using SurfLink Mobile 2, you must fi rst pair your Bluetooth device with SurfLink Mobile 2. See Bluetooth Overview (page 43) for more details. 100% (1) Select the Tools icon at the bottom of the display to navigate to the Tools screen.
  • Page 26 Note: Bluetooth device must also be put into pairing mode. Ensure the Bluetooth device is within 30 feet [10m] of SurfLink Mobile 2. (5) Confi rm the Bluetooth pairing on Bluetooth device. If you are unfamiliar with the Bluetooth pairing process, consult your Bluetooth device owner’s manual.

  • Page 27: Manage Paired Bluetooth Devices

    Choose Icon button – select graphic icon to be associated with Bluetooth device. Trash button – deletes Bluetooth device pairing from SurfLink Mobile 2 and removes Bluetooth device from list. Note: It is also important to manually delete the pairing on the Bluetooth device itself.

  • Page 28: Brightness

    Paired Devices screen to see Kevin_Kindle HandsFree + Media details on its active Bluetooth Connection Change List Order with SurfLink Mobile 2. Choose Icon Hands-Free – required for cell phone call streaming. Uses Hands-Free Profi le (HFP). Media – required for audio streaming from a Bluetooth entertainment device.

  • Page 29: Syncing Hearing Aids

    SurfLink Mobile 2. For hearing aids to receive streamed audio and remote control commands from SurfLink Mobile 2, you must fi rst sync the hearing aids with SurfLink Mobile 2. (1) Select the Tools icon at the 100%...
  • Page 30 (6) Select the Sync New button to put the SurfLink Mobile 2 into syncing mode. Note: SurfLink Mobile 2 can be synced with at most one left and one right hearing aid at a time. 100% (7) Select OK. Important Note for Professionals: If Inspire If Inspire fitting session is...

  • Page 31: Choose Features For Surflink Mobile 2

    (3) Select Advanced Setup button on Advanced Setup Settings screen. (4) Select Features on Advanced Setup screen. 100% (5) It is possible to limit SurfLink Mobile 2 Remote Control functionality by turning on or off specifi c Omni Mic (”Surround”) Features.
  • Page 32 If off, then “Line-In” audio input will not be available. Bluetooth Media and Bluetooth Phone Calls button – If on, SurfLink Mobile 2 is capable of interacting with Bluetooth devices. If off, SurfLink Mobile 2 will not be capable of Bluetooth functionality.

  • Page 33: Remote Layout

    Remote Layout (1) Select the Tools icon at the 100% Hearing Devices bottom of the display to navigate Features to the Tools screen. Remote Layout (2) Select Settings button on the Language Tools screen. Settings Off Lock Advanced Setup (3) Select Advanced Setup button on Settings screen.

  • Page 34: Language

    Language (1) Select the Tools icon at the 100% bottom of the display to navigate Hearing Devices to the Tools screen. Features Remote Layout (2) Select Settings button on the Tools screen. Language Settings Off Lock (3) Select Advanced Setup button on Advanced Setup Settings screen.

  • Page 35: Settings Lock

    (as indicated by the padlock icon on the Settings button), then user Brightness may want to contact their hearing professional for assistance. Settings Note: This feature may be helpful for users, who might inadvertently make changes SurfLink Mobile 2 settings.

  • Page 36: Display Options

    Display Options 100% (1) Select the Tools icon at the bottom Advanced Setup of the display to navigate to the Display Tools screen. Phone (2) Select Settings button on the General Tools screen. Settings (3) Select Display on Settings screen. (4) Select Button Text to be on or off.

  • Page 37: Phone Options

    JustTalk Mode – If on, JustTalk will Phone be an available option for Voice Pickup during cell phone calls. If off, SurfLink Mic will be the only Voice Pickup option available during cell phone calls. Note: Turning off JustTalk Mode will extend hearing aid battery life.

  • Page 38: General Options

    (3) Select General on Settings screen. Settings (4) Select either the Remote or Streaming screen as the Default screen displayed when SurfLink Mobile 2 is powered on. 100% Default Power On Screen: Note: Remote or Streaming will not be Remote...
  • Page 39 (8) Select About button on General 100% screen to obtain detailed information about SurfLink Mobile 2. Firmware version: Serial number: About TIP – For best performance, always ask your hearing professional about fi rmware updates for both your hearing aids and SurfLink Mobile 2.

  • Page 40: Additional Information

    Additional Information Accessories SurfLink Mobile 2 comes with the following: Description Part Number Power adapter with female 91160-000 USB port Battery-charging cable 91053-000 Line-In cable 91054-000 Mobile 2: 91249-000 Base clip Mobile: 91091-000 Mobile 2: 53099-000 Lanyard attachment Mobile: 52867-000...
  • Page 41 The clip and lanyard accessories allow the SurfLink Mobile 2 to be worn for hands-free use. The Base Clip attaches directly to SurfLink Mobile 2. The Base Clip attaches to either the neck-worn Lanyard or Belt Clip. Base Clip Front/Back...
  • Page 42 (Figure 6), where it can be removed (Figure 7). Insert the desired attachment into the center position of the Base Clip (Figure 8) and slide into position at one end Fig. 6 of the Base Clip to lock the attachment into place (Figure 9). Fig.

  • Page 43: Bluetooth Overview

    Bluetooth device (cell phone, MP3 player, computer, etc.) can wirelessly share audio or data with the SurfLink Mobile 2, which in turn can stream audio to synced hearing aids. A Bluetooth device you wish to use with your SurfLink Mobile 2 must support the appropriate Bluetooth profiles.

  • Page 44: Required Information

    • Pry the battery away from the back plate using a wide flat blade. SurfLink Mobile 2 is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, it is still possible that you may experience interference...
  • Page 45 SurfLink Mobile 2 should not be used during an MRI procedure. Use on Aircrafts SurfLink Mobile 2 should not be used on aircrafts unless specifically permitted by the flight personnel.
  • Page 46 10 dBm and GFSK, π/4 DPQSK, or 8 DPSK modulation with a transmit bandwidth of 1.2 MHz and a receiver bandwidth of 1 MHz. SurfLink Mobile 2 has been tested to, and has passed, the following emissions and immunity tests: • IEC 60601-1-2 radiated emissions requirements for a Group 1 Class B device as stated in CISPR 11.

  • Page 47: Fcc Information

    FCC Information FCC ID: EOA-CPED IC: 6903A-CPED (Model 300) Bluetooth Qualified Design Listing: B019453 FCC/IC Notice This device complies with part 15 of the FCC rules and with Industry Canada’s license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 48 Hereby, Starkey Hearing Technologies declares that the SurfLink Mobile 2 is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the Declaration of Conformity can be obtained from the addresses below and from docs.starkeyhearingtechnologies.com...
  • Page 49 Additional Info...
  • Page 50 Additional Info...
  • Page 51 Additional Info...
  • Page 52 Bluetooth SIG, Inc. and any use of such marks by Starkey is under license. Surflink and Inspire are registered trademarks of Starkey Laboratories, Inc. © 2019 Starkey. All Rights Reserved. 84934-007 12/19 BKLT0248-10-EE-XX...

Table of Contents