Niagara JACE-8000 Technical Document
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Niagara JACE-8000 Technical Document

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Technical Document
JACE-8000 Backup and Restore Guide
March 24, 2022

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Summary of Contents for Niagara JACE-8000

  • Page 1 Technical Document JACE-8000 Backup and Restore Guide March 24, 2022...
  • Page 2 Copyright This PDF was created from documentation on docs.niagara-community.com. For the most current Tridium product documentation, go to docs.niagara-community.com.

  • Page 3: Trademark Notice

    Oracle and/or its affiliates. Mozilla and Firefox are trademarks of the Mozilla Foundation. Echelon, LON, LonMark, LonTalk, and LonWorks are registered trademarks of Echelon Corporation. Tridium, JACE, Niagara Framework, and Sedona Framework are registered trademarks, and Workbench are trademarks of Tridium Inc. All other product names and services mentioned in this publication that are known to be trademarks, registered trademarks, or service marks are the property of their respective owners.

  • Page 4: About This Guide

    Product Documentation This document is part of the Niagara technical documentation library. Released versions of Niagara software include a complete collection of technical information that is provided in both online help and PDF format. The information in this document is written primarily for Systems Integrators. In...
  • Page 5 Updates and changes to the document are listed in this topic. February 19, 2019 Regarding changes in the backup/restore functionality for Niagara 4.7U1, added a note in the following topics: “USB Backup and restore feature”, “Restoring from a USB backup” and “Recovering factory defaults”.

  • Page 6: Related Documentation

    In the topic, “Recovering factory defaults,” added a note after the image callouts table, stating that for any JACE-8000 running AX, USB Backup/Restore and USB port functionality is not supported. And, that while holding the Backup button during power up/boot up still initiates a factory recovery image, it restores the controller to its factory ship state which is N4.1, etc.
  • Page 7 USB backup and restore USB backup and restore The JACE-8000 allows you to back up the entire platform and station to a USB flash drive without requiring the backup functions of Workbench. Called a clone backup, the file created by a USB backup contains a complete image of the platform and station, including system modules and the QNX OS.

  • Page 8: Creating A Usb Backup

    USB bus powered external hard drives often have higher power requirements and so may not function as expected, possibly resulting in permanent damage to the drive or to the JACE-8000. Plugging in an external hard drive may cause the controller to become unresponsive, requiring a reboot.
  • Page 9 4. When the backup and restore LED turns off, remove the USB flash drive and store it in a safe place. The backup image includes the contents of the boot partition, /home/ Niagara, /opt/ Niagara, etc. The name of the resulting image file follows this convention: hostid (unique host ID of the JACE-8000), underscore (_) timestamp, For example: •...
  • Page 10 NOTE: For any JACE-8000 converted to run AX, USB Backup/Restore functionality is not supported. Also, the USB port on the device is not monitored for insertion/removal of devices.
  • Page 11 CAUTION: If no key press is detected during this 10-second countdown, then the factory recovery process begins at the moment the countdown finishes. NOTE: In Niagara 4.7U1 and later, the presence of a USB device inserted in the USB backup/ restore port prevents you from accidentally launching the factory defaults recovery process while attempting to restore a backup.

  • Page 12: Restoring Factory Defaults

    A USB-to-micro USB cable (same cable as that used to connect a smart phone to a computer) connecting the controller to your PC. The Debug port on a controller is a standard Micro-A type USB port for debugging serial communicaStions. For more details, refer to the JACE-8000 Install and Startup Guide.
  • Page 13 NOTE: In Niagara 4.7U1 and later, the presence of a USB device inserted in the USB backup/restore port prevents you from accidentally launching the factory defaults recovery process while attempting to restore a backup. If a USB device, of any type, is inserted in the backup/restore port, then recovery is skipped.
  • Page 14 USB backup and restore Backup button during power up/boot up still functions to initiate a factory recovery image, it restores the controller to its factory ship state which is N4.1 or later. You must repeat the conversion procedure to get it to AX-3.8U1. •...
  • Page 15 USB backup and restore (Parent Topic) Resetting platform credentials Occasionally a situation will arise where you have a functional JACE-8000 controller but no valid credentials or system passphrase. This could be due to a change in building ownership or control contractors.
  • Page 16 8. Contact Tridium (either via phone or email) and provide the generated token, the hostid and the customer name entered in the previous step. The Tridium representative validates your customer identity via Niagara Licensing, and generates a “Signature” for the token/hostid/customer name that includes a Reset Authorization Key.

  • Page 17: Shutting Down The Controller

    USB backup and restore The controller uses the previously installed tridium certificate to verify that this Signature was generated by private key for the given token/hostid/customer name values. Afterwards, the system software generates the factory default username/password credentials and default system passphrase.
  • Page 18 USB backup and restore NOTE: If you have a terminal connected to the controller, the following message displays when the shutdown process is complete and it is safe to remove power: iomonitor: shutdown complete, safe to remove power Related Links •...

  • Page 19: Reference Information

    USB bus powered external hard drives often have higher power requirements and so may not function as expected, possibly resulting in permanent damage to the drive or to the JACE-8000. Plugging in an external hard drive may cause the controller to become unresponsive, requiring a reboot.

  • Page 20: Shutdown Operations

    Reference information The restore options are displayed when restoring a controller (platform and station) that was backed up to a USB flash drive. The restore options display when you connect to the controller using a USB-to-microUSB cable and run a terminal emulator. This Platform’s ID is hostidPlease make your selection below1) Abort Recovery/Restor Where: backup file name is the name of the backup file on the USB flash drive: (hostid (unique host ID of the controller), underscore (_) timestamp)
  • Page 21 Reference information • Reference information (Parent Topic)

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