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Troubleshooting
Some minor faults can be fixed by referring to the instructions given below. Please do not disassemble the unit by
yourself to avoid any dangers and damages to yourself or the appliance. Instead contact our customer care team on
1300 11 4357 or visit our self help portal online at www.support.residentiagroup.com.au.
CAUTION!
Risk of electric shock!
Repairs can be dangerous if done incorrectly. Repairs may only be carried out by a qualified service technician.
Problem
The appliance does not work.
The appliance does not work and the
lock symbol appears on the display.
The microwave will not switch on.
It takes longer than usual for food to
heat up in the microwave.
A particular operating mode or
power level cannot be set.
E-01 appears on the display.
E-04 appears on the display.
E-17 appears on the display.
Possible Cause
•
Faulty circuit breaker.
•
Plug not plugged in.
•
Power cut.
•
Child lock is on.
•
Door not fully closed.
•
The selected microwave power is
too low.
•
A larger amount of food has
been placed in the microwave.
•
The food was colder than usual.
•
The temperature, power level or
combined setting is not allowed
for this mode.
The thermal safety switch-off
function has been activated.
The thermal safety switch-off
function has been activated.
Rapid heating has failed.
23
Remedy
•
Have your installer check their
connection. Check the mains
fuse box to ensure a fuse has not
been tripped or blown.
•
Plug in the plug.
•
Check if the light works.
•
Deactivate child lock as per the
instructions in this manual.
•
Check if there is anything
blocking the door from closing.
•
Select a higher power level.
•
Double the amount of food
equals double the amount of
cooking time
•
Stir or turn the food during
cooking.
•
Choose permitted settings.
Call the Customer Care team.
Call the Customer Care team.
Call the Customer Care team.
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