Troubleshooting - DAC VS Recorder Quick Install Manual

Troubleshooting

- Installation
Issue –
Only Channel 1 is
working.
Issue –
CVRS Service will
not start after
installation.
Issue –
The voice card is
not recognized by
Windows when
plugged in via USB.
Pg. 11
Possible Cause –
VS Recorder is not activated yet. It
must verify your serial number to
do so.
Possible Cause –
You do not have a live telephone
cable plugged into the other
channel(s) or are calling the wrong
phone number.
Possible Cause –
The serial number you entered
during installation is incorrect.
Possible Cause –
If this is a 64-bit computer and you
selected the 64-bit drivers to
install.
Possible Cause –
You have a USB issue or bad USB
port.
VS Recorder – Troubleshooting>After Installation
Solution –
Connect your computer to the internet. Reboot the
computer.
If problem persists, temporarily disable any firewall
and antivirus software you have. Also verify that UAC is
turned off.
Reboot the computer.
Switch the telephone cable from Line 1 (which is for
Channel 1) with Line 2 (which is Channel 2).
Now call the number you originally tested Channel 1
with.
If Channel 2 works, your wiring or the number dialed
was incorrect. If Channel 2 still does not work, then
see one of the other causes above.
Solution –
The serial number you entered during installation can
be found at the bottom of the Help menu. Verify that
this matches what is on the bottom of the USB voice
card.
If not, then click Update Serial Number from the Help
menu and enter the correct number.
If the number is correct, contact our support
department so we can assist with the authentication of
your product.
Solution –
VS Recorder is a 32-bit application so you must install
the 32-bit drivers for the USB voice card. To resolve
this, uninstall VS Recorder.
Reboot the computer.
Reinstall VS Recorder, this time selecting 32-bit drivers.
Solution –
Plug the voice card into a different USB port. If you still
have issues, reboot the computer.
Plug the voice card into a different computer. If it is
recognized, then you have a USB issue with the first
computer.
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