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Troubleshooting
Investigate the "Problem" and apply the "Remedy" below.
If the problem still exists after following the remedy, contact an authorized service center.
Problem
Massage heads stops
suddenly.
(The beep sounds, the operation
display of the operation device
turns off and the operation stops.)
Cannot recline.
Legrest cannot be raised / lowered.
(The beep sounds, the operation
display of the operation device
turns off and the operation stops.)
Massage heads does not come
to shoulder or neck position.
The height of the left and right
massage heads is different.
The unit will not operate at all.
zMassage of upper body (neck to
lower back)
zCalf / Sole massage
The massage heads and
the sole section do not
become warm.
It does not cool down even
if you switch off "DOUBLE
HEAT".
Even if
is pressed,
the heater section does not
turn "on".
Power does not turn on after
massage stop even if you
press
again.
It got damaged.
Power cord, plug is abnormally hot.
EN34
Cause and remedy
If excessive force is applied to the massage heads during
operation, in the interests of safety the action may stop.
When the movement of massage heads stops, please turn off the
power switch on the back of the main unit once, turn it "on" again
after about 10 seconds and operate. If it stops again, raise your
body slightly and try again.
(Please use especially carefully if you weigh more than 100 kg.)
If excessive force is applied during operation such as hitting
an obstacle, operation may stop for safety reasons.
If the back rest or legrest stops, please turn off the power switch
on the back of the main unit once, turn it "on" again after about 10
seconds and operate.
If the head and back are raised, the position of the shoulder
may be detected below its actual position during the shoulder
confirmation operation. Sit back, with you head against the
backrest, and start the massage from the beginning.
An alternating tapping method is employed, which means that this phenomenon
will naturally occur. There is nothing wrong with the unit.
The power plug has been disconnected.
z
The power switch on the back of the main unit is "off".
z
After pushing
on the control unit, you have not pressed
z
a button such as menu or course selection.
button is set to "off".
z
"SOLE HEAT" warms only the tip of the fabric.
z
Your sense of warmth depends on your body shape, massage action,
clothing, room temperature.
When raising the leg/foot massage section and using it, the soles of
the feet will come into close contact, you will feel warm. Also, you can
get more warmth by putting on a lap blanket or the like.
Once it warms up, due to the structure of the heater it may feel
z
warm with a residual heat for a while.
If you continue massaging the same place when the
z
button is "off", it may feel warmer.
When massage of each menu is not operated, also, when only
"AIR" massage is in operation, you can not use heat.
cannot be used with this only.
During termination processing (about 5 seconds),
z
not be accepted. About 5 seconds or more after all operations
are completed, please press
.
To prevent accidents, be sure to contact an authorized service
center.
Sounds and sensations of the unit
The following sounds and sensations occur while using the unit.
However, they occur due to the construction of the unit and are perfectly normal.
Sounds when the massage heads changes from "push" to "pull"
z
(clunking / jerking sound)
Sound and sensation when the massage heads overcomes wrinkles in
z
the fabric during operation (popping / clunking sound)
Operating sounds such as kneading and beating action (rattle / squeak /
z
rustle sounds)
Massage heads creaking sound during operation (creaking sound)
z
Operating sound during up and down motion (rattle sound)
z
Feeling of "clunking" at the start of reclining motion
z
Belt rotation sound (rumble sound)
z
Motor sound (voon / wiin / jii sound)
z
Slipping sound of stretch fabric when sitting or leaning (grating sound)
z
Massage heads and cloth rubbing sound (rubbing sound)
z
Leg/foot massage section rattle sound
z
Air pressurizing operation (boo sound)
z
Air exhaust sound (whoosh / hiss sound)
z
Air operation (snapping sound)
z
Leg/foot massage slide operation sound (jerking sound)
z
(EN20)
If these sounds have grown louder, there may be a malfunction.
Contact the nearest authorized service center for inspection and repair.
z
（EN33）
(EN14)
(EN29)
may
EN35
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